Ordering a customer dongle

To order a USB customer dongle (part number 518-01599A) or parallel dongle (part number 22-0104):

• Open a part only order (POO) with the Response Center
• Provide the address for dongle shipment
  Note: If this is a replacement dongle due to loss or damage, specify this in the request.
  Do not order customer dongles from Dongle Request.

If the server does not support USB, you can use a parallel dongle. You should only use a parallel dongle if the workstation or server does not physically support USB. If a Dell server was set up without USB support, see Dell Hardware Configuration - Enabling USB Ports for details.

Dell systems that require an updated HAL or the USB port to be enabled in the Bios are:

• Dell Optiplex GX150, GX260, GX270
• Dell PowerEdge PE400SC, PE 2500

The following systems do not support USB:

• Data General - Avion 1600, 2150, 2200, 2600, 2700, 3200
• Compaq(DEC) - AXP 150, ETN 30, Alpha Station 500, Alpha Server 400, 2100a, 4000, 5300

If there are no practical ways to enable USB support on a Dell system (that is, you cannot re-ghost the system), you must use a parallel dongle instead.
See the troubleshooting item for Using a service dongle with a non-USB system.