Product

Machines affected

Magnus VLF devices using CR 3.0

Symptoms

There is no Print Console logging (no PC log or eventlog).

This may occur after a Print Console 4.3 installation (see also No media size reported in the workflow process plan).

Cause

Solution

Check the Windows registry key that specifies where Print Console log files are written. If it is not set to a valid directory, edit the registry setting:

1. From the Windows Start menu, select Run.
2. In the Run dialog box, type regedit and press OK. This opens the Registry Editor.
3. Ensure that HKEY_LOCAL_MACHINE\SOFTWARE\Creo\LogManager\LogFilePath is set to a valid directory:
• C:\Creo\PrintConsole4\log
• D:\Creo\PrintConsole4\log

If it is set to one of these directories, you do not need to continue with this procedure. If it is set to any other directory:

4. Correct the registry setting.
5. In Windows Services, restart the Creo Log Message Culvert.

Technical contact(s)

Date submitted