Escalation

Service call escalation process | Contacts | See also

Service call escalation process

The escalation procedure for logging a service call is as follows:

1. Call the Response Center at 1.877.788.2727.
2. On-duty RC staff will attempt to solve the problem by:
   • Checking the Print Console Troubleshooting page
   • Checking for any calls against other Print Console systems on the RC database
3. If the RC person can’t solve the problem, s/he will escalate to a Field Specialist or Applications Specialist.
4. If s/he can’t solve the problem, s/he will escalate to Product Development.

Note: Once the problem has been solved, share the wealth! Submit details about the problem and solution using the Submit Info link at the top of this page.

Contacts

See also

• Reporting Print Console Problems