Troubleshooting

• Reporting Print Console Problems
• Print Console Knowledge Base

Brisque

• Imaging in 1200 dpi not possible on Trendsetter VLF Autoloader
• TIFFs from Brisque take a long time to process in Print Console
• Screen2Go Files Occasionally Fail in Print Console Hot Folders
• Illegal Characters in File Name Cause “Waiting for Image Parameters” Error
• Spoolers (hot folders) crash, or job only partially images when using Screen2Go TIFFs from a Brisque
• Stepping artifact at edge of plate (Screen2Go)
• Connecting a Brisque & Prinergy to Print Console without a SCSI Switch Box
• Clip Buffer Allocation Error

devices

General:

• Plot ends prematurely
• Random disconnects to the output device
• Subscan shifts can be caused by Print Console
• Remakes of single separations lose print setup information
• Print Console 3.3 upgrade installs wrong device on a TS400
• Dual copies of multiple jobs imaged out of sequence
• Missing DLL files reported when opening Print Console
• Margin Settings in Print Console 2.x
• Configuring Device Control Software to Automatically Send a String to the Device at Start Up
• Print Console Displays Persistent Error Message That SCSI Link is Broken When the Link is Actually Available
• Print Console hangs while imaging VLF plates

Magnus VLF:

• Migration tool fails to convert Print Console 3.8 data to Print Console 4.6 data
• Magnus VLF with CR 3.0 won't accept jobs from the workflow
• Cleanup Procedure for Upgrades to Print Console 4.x
• PSRM error messages
• Magnus VLF with ContinuousLoad devices display the wrong animations
• SCSI error: The SCSI port is not available
• No Print Console logging

Platesetter:

• Why Can't I drive a Platesetter (with a Green Head) with Print Console 2.x?

Proofsetter Spectrum:

• Print Console fails jobs on output devices using the Spectrum option
• Print Console jobs fail due to media license expiration
• Staccato image quality poor and imaging time slow

Trendsetter Spectrum:

• Print Console fails jobs on output devices using the Spectrum option
• Print Console jobs fail due to media license expiration
• Staccato image quality poor and imaging time slow
• Proofing Media not Configured in Device after Firmware Upgrade

Trendsetter NEWS:

• Problem updating Print Console 4 with more than 500 plates
• Error 40745: Media with a subscan of [ssz] cannot be loaded at location 'Loc 2'
• Stitching limitation for Print Console 3.x and NEWS 200
• Maximum plate throughput not achieved
• Subscan shifts can be caused by Print Console

Trendsetter VLF Autoloader:

• Imaging in 1200 dpi not possible on Trendsetter VLF Autoloader

device margins

• Margin Settings in Print Console 2.x

error messages/operator prompts

• No prompt when an operator action is required
• Windows Data Execution Program (DEP) shuts down Print Console
• Error 40745: Media with a subscan of [ssz] cannot be loaded at location 'Loc 2'
• TCP/IP port conflicts: Service Shell, Print Console, or PSRM do not operate properly
• Magnus VLF with CR 3.0 won't accept jobs from the workflow
• PSRM error 100013: Receive socket bind fail
• PSRM error messages
• SCSI error: The SCSI port is not available
• Error message reports that the device is not ready for access
• Insufficient Memory Warning on Every TIFF Downloader Image
• Print Console Displays Persistent Error Message That SCSI Link is Broken When the Link is Actually Available
• Unable to communicate with the device
• Various Problems With Print Console Not Launching or Failing Immediately After Launching
• Buttons on Print Console Operator Prompts Don't Work
• Cannot shut down Windows Explorer

feature licensing (CFL)

• Firmware resets, firmware download problems, CDI errors
• After an upgrade to a controlled release with CFL, the server locks up

firmware

• Windows Data Execution Program (DEP) shuts down Print Console
• Imaging in 1200 dpi not possible on Trendsetter VLF Autoloader
• Configuring Device Control Software to Automatically Send a String to the Device at Start Up
• GMCE board on Windows XP workstation stuck in boot mode

GDAPI

• Windows Data Execution Program (DEP) shuts down Print Console
• SCSI error: The SCSI port is not available
• GDAPI jobs have banding on press
• Media size changes not read by GDAPI clients
• Can't Start Print Console While Copydot Toolkit Running
• Device Attributes Option in Mini Driver Displays Incorrect Dialog Box (Narrow Mode)
• Print Console Device Specific Implementation of the GDAPI
• GDAPI 2.0

GMCE networks

• No prompt when an operator action is required
• Windows Data Execution Program (DEP) shuts down Print Console
• The Printer JTP won't start and very slow response from the UADM on GMCE systems
• GMCE Intel Pro/1000 MT Server Adapter: Installation, Configuration and Testing
• GMCE board on Windows XP workstation stuck in boot mode
• TCP/IP port conflicts: Service Shell, Print Console, or PSRM do not operate properly
• Migration tool fails to convert Print Console 3.8 data to Print Console 4.6 data

hot folders

• Blocking Hidden Mac OS X Files From Print Console Hot Folders
• Print Console Spool Folder Installed to Incorrect Drive
• Spoolers (hot folders) crash, or job only partially images when using Screen2Go TIFFs from Brisque
• Remakes of read-only TIFF jobs fail in Print Console

installation

• No prompt when an operator action is required
• Corrupted hosts file
• Windows Data Execution Program (DEP) shuts down Print Console
• Migration tool fails to convert Print Console 3.8 data to Print Console 4.6 data
• After an upgrade to a controlled release with CFL, the server locks up
• Magnus VLF with CR 3.0 won't accept jobs from the workflow
• Cleanup Procedure for Upgrades to Print Console 4.x
• SCSI error: The SCSI port is not available
• No Print Console logging
• Magnus VLF with ContinuousLoad devices display the wrong animations
• Output device +model images are not copied during Print Console installation
• Print Console moves NVS files and service logs during installation
• Print Console Spool Folder Installed to Incorrect Drive
• “Login ID does not have privileges to start Prinergy Administrator” error displays (and won't go away) after logging into Print Console as pcoperator
• Print Console 2.1installer crashes during copying of files, error message “Component MoveData failed” displays
• Print Console 2.1 installer fails to start with "Function Comlist failed to return device list" error

manual punch

• Overriding Default Print Setup Media Size on Manual Punch Jobs
• Subscan shifts can be caused by Print Console

material margins

• Margin Settings in Print Console 2.x

media

• Problem updating Print Console 4 with more than 500 plates
• Cannot create or edit media sizes
• Stitching limitation for Print Console 3.x and NEWS 200
• Print Console fails jobs on output devices using the Spectrum option
• Print Console jobs fail due to media license expiration
• PC 3.3.1.11 Patch 1: Job failure when Media Material set to "Other"
• PC 3.3.1.11: Job failure when Media Material set to "Film"
• Subscan shifts can be caused by Print Console
• Media size changes not read by GDAPI clients
• Cannot Configure Over-Size Media
• Digital masking is incorrectly checked in Kodak IR media profile in Print Console
• Proofing Media not Configured in Device after Firmware Upgrade
• Jobs Initialized With Device Media Print Setups Fail

medium index

• Need medium index number to configure a device
• Allegro index numbers for thermal media

online help

• Online Help Doesn't Work if Internet Explorer or MS Virtual Machine Are Not Loaded

PSRM errors

• PSRM error 100164: Fail to open file map
• PSRM error 100013: Receive socket bind fail
• TCP/IP port conflicts: Service Shell, Print Console, or PSRM do not operate properly
• PSRM error messages

queues

• Prinergy TIFF files not showing up in Print Console when another job is outputting
• Job Stuck in Active Queue After Fly-off

RIP window

• Hydra RIP vs TIFF Downloader
• Print Console JTP Won't Run with Print Console 2.1 and Prinergy Versions 2.0.6 and Earlier
• Print Console can't connect to Prinergy (not in Print Console RIP list)

SCSI

• Cleanup Procedure for Upgrades to Print Console 4.x
• SCSI error: The SCSI port is not available
• Error message reports that the device is not ready for access
• Plot ends prematurely
• Print Console Displays Persistent Error Message That SCSI Link is Broken When the Link is Actually Available
• SCSI Asynchronous Transfer Request Error Message
• Image artifacts caused by mainscan shift on MCE devices

Staccato

• Staccato image quality poor and imaging time slow
• Cannot plate any Staccato jobs from Prinergy, but AM jobs plate fine: IMAGE ERROR: :34354 [Data Path Control: too much Data has been received]

start up/shut down

• Windows Data Execution Program (DEP) shuts down Print Console
• Print Console 4.8 crashes during launch
• Print Console Shuts Down and Re-starts After Device Unloads Media
• Various Problems With Print Console Not Launching or Failing Immediately After Launching

TIFF Downloader

• Stitching limitation for Print Console 3.x and NEWS 200
• Hydra RIP vs TIFF Downloader
• Illegal Characters in File Name Cause “Waiting for Image Parameters” Error
• Insufficient Memory Warning on Every TIFF Downloader Image
• Transformed Job Fails in RIP (TIFF Downloader)
• TIFF Downloader “Creo Diagnostic Tool” Message prints mirrored on laminated proof
• TIFF Downloader “Creo Diagnostic Tool” Message prints despite having valid license key
• TIFF Downloader 3.0 Reference Guide (Beta)
• TIFF Downloader page on the CRI site
• TIFF Downloader Crop and Shift errors (TIFF Downloader)

Transform

• Transformed Job Fails in RIP (TIFF Downloader)

uninstalling

• Uninstalling Service Shell wipes out Creo Registry

workflow software/hardware

General:

• SCSI error: The SCSI port is not available
• Trendsetter Connectivity Site

Prinergy:

• Prinergy TIFF files not showing up in Print Console when another job is outputting
• Print Console 2.1installer crashes during copying of files, error message “Component MoveData failed” displays
• Print Console JTP Won't Run with Print Console 2.1 and Prinergy Versions 2.0.6 and Earlier
• How can I drive a Platesetter with a Green head using Prinergy?
• “Login ID does not have privileges to start Prinergy Administrator” error displays (and won't go away) after logging into Print Console as pcoperator
• Print Console hangs while imaging VLF plates
• Print Console Remains in Detecting-Edge Mode
• Cannot plate any Staccato jobs from Prinergy, but AM jobs plate fine: IMAGE ERROR: :34354 [Data Path Control: too much Data has been received]

Workflow hardware:

• After an upgrade to a controlled release with CFL, the server locks up
• Print Console and/or Service Shell unable to communicate with the server or the device after installation of a new card or driver
• TCP/IP UDP Port conflicts: Service Shell 2.6 and 3.0, PrintConsole 4, or PSRM do not operate properly

worms and viruses

• Windows Data Execution Program (DEP) shuts down Print Console
• Print Console 2.1 installer fails to start with "Function Comlist failed to return device list" error
• Various Problems With Print Console Not Launching or Failing Immediately After Launching