Home | Contact Us | Submit Troubleshooting Info | Search | Help


    Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS


Thermal 2 Errorcode: [03510] Failure opening / closing the internal shutter

Error details | Troubleshooting information

Thermal2 Errorcode: [03510] Failure opening / closing the internal shutter
Thermal2 Errorcode
[03510] Failure opening / closing the internal shutter

Service Information The control of the beam-balance shutter has failed.

Due to limitations of the Thermal 1.0 / 1.7x interface, the number of error codes that can be returned to the host are limited. Enabling the error translation level for the system subsystem will display a more specific error.

Operator Action Check the safety loop status. Also check the stroke width and offset, and the blocker width and offset, to ensure that everything is configured properly.

Call service.

Causes
  • A safety fault can prevent the beam-balance shutter from opening.
  • The host can prevent the beam-balance shutter from closing.
  • The stroke width and offset, or the blocker width and offset, are not set up properly.
  • A beam-balance is in progress.
  • A hardware failure.
  • Firmware error that will occur during firmware development and testing.

Related Documents COMMAND: sys shutter (open|close)
COMMAND: sys fault [<point> (on|off)]
COMMAND: vbs enable (<subsystem>|all) <level>

Applies to: THERMAL2
Modified: Fri Apr 20 13:24:45 2007
Updated: Thu Jul 17 02:31:35 2008
Module: SYS

Troubleshooting information


Possible cause

 

The shutter may be held by the host.


Suggested action

 

Check, using the command bbs info, to see if the shutter is being held by the host.


Related Procedure(s)

 

 


    Copyright © 2005 Creo Inc. All rights reserved. Confidential. Back to top.