Question

Platform

Dell, DG, IBM, Compaq (DEC), , x86

Operating system

Windows 2000

Component

Symptoms

When I try to connect to a site where the modem host is a Windows 2000 based server using Remote Access Service (RAS) connections, I receive the following error message:

Error 913: A Remote Access Client attempted to connect over a port that was reserved for Routers only.

If I try the same from a Win NT4.0 workstation I get one of the following two error messages:

Error 629: The data link was terminated by the remote machine.

Error 645: Dial-Up Networking could not complete the connection to the 
        server. Check your configuration and try the connection again. 

In addition, if I get the people on the remote site to look in the System Events Log of the RAS server, they notice that the following error event is generated:

Event ID: 20188
        Source: RemoteAccess 
        Description: The user username , attempting to connect on port , was disconnected 
        because of the following reason:
        A Remote Access Client attempted to connect over a port that was reserved 
        for Routers only. 

Where username is the user name of the connecting user, and port is the RAS port number of the connection port.

Cause

Technically, this behavior occurs because the server's RAS port is not configured to accept remote access connections through the modem. But really, it just means that the server was never configured to accept RAS calls. If it were configured properly this condition should not exist.

Solution

1. Start the Routing and Remote Access administrative tool.
2. Expand the options under your RAS server's name.
3. Click Ports , and then click Properties on the Action menu.
4. Click the Modem Port and then click Configure.
5. Click to select the Remote access connections (inbound only) check box, and then click OK
6. Click Apply , and then click OK .

Technical contact(s)

Sinisa Nojkovic

Submitted by

Richard_Simms

Date submitted

22 May 2002