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Brisque Diagnostics and Troubleshooting
System Messages
SYSTEM
Font Manager
Translator dialog
Jobticket
PostScript
Preflight Check
Set Hot folder
OUTPUT
Proofer System Messages
pltConfig_dlg
pltMarker lib
ICFtranslte
pltMarker_dlg
pltRemote
pltLayAsem_dlg
pltScrSet_dlg
PlateExp_dlg &
Expose_dlg
Expose process
system errors
| # | Description | Suggested Action |
| 2: 39 | Couldn't load process ICFtranslate | Given to the user in ICF translation if the ICFtranslate process can't be located. The user shouldn't really see this error message since it means something is very wrong with the system. |
| 4: 12 | Couldn't create directory DIRNAME | This message is given in page translations when the 'mkdir' command fails.(it could be either the a job or a page directory which I'm trying to create) |
| 4: 13 | Failed to update colortable for LW FILENAME. | This message is used in Monoscan LW's translation. In this translation I have to correct the LWs colorTable to be one separation tables. If I fail for some reason, this is what the user sees. |
| 4: 14 | This file is part of a pre-separated job. | Translation of pre-separated jobs is not supported. |
| Description | Suggested Action | |
| 1 | Error in job list request | Not in use |
| 2 | Error in device list request | Not in use |
| 3 | Error in Cancel Job request | Not in use |
| 4 | Error in suspending job | Not in use |
| 5 | The job ticket status changed or the job isn't in the Queue. Try again ... | |
| 6 | Error in Dev Ready reply | Not in use |
| 7 | Device ready failed | Not in use |
| 8 | Change priority failed | Not in use |
| 9 | General error: the connection with the Queue Server failed. | Quitting |
| 10 | Queue Server is down! Logout from Ripro and then login. |
|
| 11 | The Job Ticket file for %s doesn't
exist. The Job is removed from the Queue. |
|
| SYS - 2 : | ||
| 2 | No space left on device : | |
| 13 | Failed to create %s.Check the disk space and the permissions of the destination directory. | |
| 14 | The %s is not a Job Ticket Template. | |
| 1 | Could not find file %s | |
| SYS - 3 : | ||
| 2 | Failed to create the Job Ticket for %s. Check the disk space and the permissions of the destination directory. | |
| SYS - 5 : | ||
| 3 | The Queue Server is down. | Quitting |
| 4 | The file %s can't be opened. | |
| SYS - 6 | ||
| 1 | Missing related files for %s. | |
| No Job Ticket was created. | ||
| 2 | Hot Folder event overload; some events will be lost. | |
| 3 | The Hot Folder daemon terminated abnormaly. The daemon is now being restarted, but some events may be lost. | |
| SYS - 5 | ||
| 4 | The file %s can't be opened. | Since the job ticket doesn't exist, delete the job from the Queue. |
| 7 | The connection to the %s failed. | Check if the application is running on the specified host. |
| SYS - 8 | ||
| 1 | Error mounting %s, the Selection browser can't be opened. | Check if the volumes under /dataVolumes are in the export list (SMIT) on the specified host |
| 2 | Host unknown# | Check if the specified host is defined in the /etc/hosts |
| 5 | Error in copy to %s , Send failed. | Check the network activity and the disk space on the destination station. |
| 6 | There is not enough disk space on the destination station %s to send %s. | Please free some disk space and then resubmit the job. |
| 12 | Cannot Send jobs to station | |
| 13 | Only Send to %s is available. | Do not add other operations after Send. |
| SYS - 9 | ||
| 1 | No space left on device | Free the space on the disk |
| SYS - 10 | ||
| 1 | Unable to mount any volume on %s. | Check if the volumes under /dataVolumes are in the export list (SMIT) on the specified host |
| 3 | The mount failed.# | |
| 4 | The dismount command failed.# | Check if the files reside on the volume are in use, and exit the relevant applications. |
| PostScript | ||
| SYSTEM: 1 | ||
| 1 | Cannot allocate memory | Remove CDE-PSRIP should be only process running |
| 2 | Abnormal termination of PSRIP | Illegal exit from PSRIP-send file to Scitex |
| SYSTEM: 2 | ||
| 1 | Illegal color number. Conversion process is aborted. | Not in use |
| 2 | Render through mask in image. Conversion process is aborted. | Not in use |
| 3 | Device WARNING: color image found in single separation mode. | Not in use |
| 5 | Out Of Memory | Send to Scitex |
| 6 | Device-Can't open temporary file. | Send to Scitex |
| 7 | Device-Can't read temporary file. | Send to Scitex |
| 8 | Device-Can't write to temporary files. | Make space on disk |
| 9 | Not enough memory
allocated. Please increase MEM_SIZE.« |
See -Scitex PostScript preferences |
| SYSTEM: 3 | ||
| 1 | Device - internal error. | Send to Scitex |
| 3 | Device - Warning: setrgbcolor found in single separation mode. | Not in Use |
| 4 | Device - Setcmykcolor not supportedin single separation mode. | Send to Scitex |
| 6 | Device - Character cache overflow. | Send to Scitex |
| SYSTEM: 5 | ||
| 1 | Error in nameGen library. | Send to Scitex |
| 2 | Error from Assign interface. | Send to Scitex |
| 3 | Error from Raster Interface. | Send to Scitex |
| 4 | Error during CTquality. | Send to Scitex |
| 5 | The file %s is run with Adobe Testing ON. | Send to Scitex |
| 6 | Not enough disk space is used during CTquality. | Make space on dataVolume |
General
SYS 1 :
Proofer System
Messages
General
Impro of Error Messages
Cip3 dialog Error Messages
Warnings
Proofer Warnings
System Error Messages
| Description | Suggested Action |
| No licence for Proof | Check licencein Scismit |
| No licence for CIP3-DIM | Check licencein Scismit |
| Not enough memory | Check if there is any other process running and try again when clear. If doesn't help reboot (shutdown) |
| Not enough disk space | Free space on disk and resubmit<>kb needed |
| Disk overflow Aborting proof | Free space on disk and resubmit |
| Error opening control strip file<> | Check strip file and location if neccesary delete existing strip file and copy a new strip from mac to color strip folder |
| Error opening proofer set | Check if set exists and if contains exeptable parameters |
| Precision Color Error | Check the color set. tables and other parameters |
| LW resolution too small | Change LW's resolution for this operation |
| Program was activated with too few arguments | Try again |
| Cannot display file data | Check proofers configuration. Logout/login. Send again |
| Please select only one file from the list | Select one file |
| Internal dialogs error | Send again |
| Error while closing | Logout/login, send again |
| <dialog name> | |
| List to print is empty | Check pages to be proofed - page Inventory |
| Internal error | Check file's name. change name to unix convention (without specail characterizes) if does not help logout/in |
| Environment variable <name> is not defined | Logout/login and try again |
| Cannot remove the file | Exit the dialog and try again |
| Cannot display <color set> list | Missing color/proofer set. delete template or create a new set with the same name as the missing set. |
| Name must not contain a full path | Try again |
| Illegal characters in name | Change name to unix convention |
| File's <name> already exists. | Please choose another name |
| Error saving data | Exit dialog and try again if doesn't work delete template or color/proofer set and try again |
| Cannot switch to <layout> mode | Exit template,check if job fits the chosen layout mode and try again |
| Cannot display list | Logout/login |
| Cannot modify set | Set does not exist. Exit list and choose/create different set |
| File not found | Check if file to proof exists and try again |
| Internal error <number> | Try again |
| I/O error | Close dialog and try again |
| Illegal Assign file found in <file name> | Check if all pages exist |
| No proofer is connected | Check proofers connection. Logout/login |
| Shared memory error | Shutdown and reboot |
| Description | Suggested Action |
| Ilegal paper size width value (max value:905mm) | Change paper size (W) to fit correctly |
| No licence for improof | Check licence in Scismit |
| Description | Suggested Action |
| Destination Path does not exist | Check path Change destination to:<default path> |
| Ilegal CT resolution value | Change resolution value (legal range: 1-5 dpm) |
Warnings
The followings are warnings usually caused by an unsuitable file dragged on a specified
template.
The application gives a warning and usually changes automatically to a suitable mode. If this is not wanted then exit the dialog and try again with a suitable file or template
Proofer Warnings
The followings are messages concerning the proofer. Check the controller or the SCSI
cables and reboot (shutdown).
Errors refering to machine problems - refer to Iris Realist TIC.
System Error Messages
The followings are system error messages which are unlikely to occur, if they do, check
your file parameters, and report to your support.
| Description | Suggested Action |
| Ilegal paper size width value (max value:905mm) | Change paper size (W) to fit correctly |
| No licence for improof | Check licence in Scismit« |
| Message No. | Description | Suggested Action |
| 5433 | load Jmach diagostic routine | Try again, the procedure is probably missing, and it has to be copied again - so call Sys Admin |
| 5434 | pltConfig_dlg - cannot do load Jvlsi diagostic routine missing, and it has to be copied again - so call Sys Admin | Try again, the procedure is probably |
| 5430 | pltConfig_dlg - cannot open logfile of the diagnostic | Try again, either the disk is full, or permissions on the directory are wrong. Go into superuser mode, try to see the state of the disk (df), and also the permission of the directory ($SCI_DIAG, $SCI_DIAG/files ...) and if necessary change it with the chmod command. If this too fails again, call Sys Admin. |
| 5437 | pltConfig_dlg - cannot read from the logfile | As above - 5430 |
| 5432 | pltConfig_dlg - cannot connect to Program Manager | Try again, probably best to exit CDE, reboot the computer, and retry. If it still fails, then there is something fundamentally wrong, so call Sys Admin. |
| Message No. | Description | Suggested Action |
| 5002 | the input file is not an ICF to translate | Check again with the file you want |
| 5001 5003-5009 |
Something is wrong with the ICF | Create a new ICF and retranslate it |
pltMarker_dlg
There might be system errors - but please see the errors from the pltMarker lib for more
details.
| Message No. | Description | Suggested Action |
| 5952 | pltRemote - Unknown error from plotter. | Type control-E to exit application. It might be necessary to reboot the plotter. Check the plotter - might need maintenance.« |
| Message No. | Description | Suggested Action |
| 5997 /8/9 | prob in create dir for job/layout/page | check disk space permission ... |
| 5996 | prob. while saving layout - prob with the assign file. | Call Lizi from dialog group. |
| 2 | no access to file | check permission |
| 5 | no space on device | |
| 6 | bug in this application | inform us« |
| Message No. | Description | Suggested Action |
| 5700 | there is no screen set directory relevant to screen type or to output device« |
| Message No. | Description | Suggested Action |
| 5000-5050 5450-5550 |
All the errors that are not 5450-5550 detailed, from this range must be reported to the local support centre and CreoScitex R&D. | |
| 5476, 5477, 5478 | JobTicket error-the file is empty, does not exist or is missing information | Redo your last sequence. |
| 5491, 5500 | Configuration error- the plotter that is connected is unsuitablefor the software definitions | Try to connect up again to the plotter or performa reset. |
| 5513 | Attempt to plot a job without any external plotting geometry | Plot in autoArrange, single or create a new job |
| 5519 | Attempt to plot a page with more than one CT | Perform another RIP in composite Mode. |
| 5527, 5528, 5532 | Screen problems | Verify that the defined screen is suited to the screen that can be plotted in the plotter. |
5750 Unknown expose dialog
type
5751 Display error
5752 JT Locked
5753 Read parameter error
5754 write parameter error
5755 Input file's type is not correct
5756 Cant open directory.
5757 excurve directory cant be open.
5758 Tone reproduction directory cant be open.
5759 screen set directory cant be open..
5760 Modify screen is not found.
5761 Config parameter is not found.
5762 Modify screen display error.
5763 Modify screen write error.
5764 Dependics read error.
5765 List screen read error.
5767 List screen file select error.
5768 User abort request error.
Expose
process system errors
General
6800 Segmentation fault, fatal software problem in 'expose'
process.
6801 Segmentation fault, fatal software problem in 'pltDc' process.
6802 No memory left.
6804 Software error while handling assign file.
6809 Software Error.
6810 Software Error while handling raster row.
(6812 - 6816) Software error while handling assign file.
6817 Multiple CT`s whithin one page.
6818 Multiple CT`s whithin one page.
6820 Software Error while handling file dimensions
6821 Software Error while handling file dimensions
6822 General Software error.
(6823 - 6828) Software error while handling message queue between
processes.
6829 Software error while handling assign file.
6830 Empty page.
6831 Software error - overlaping elements (perhaps CT`s)
6832 Error in raster color table - missing separation.
6833 Software Error.
6834 Invalid element location in assign file.
6835 Screen Set information error.
6836 Software Error.
6837 Software Error.
6840 Timeout while waitting for plotter to pull data.
(6841 - 6845) Software Error while handling CT`s.
6846 Software error while handling raster resolutions.
6848 Software error while handling dimensions.
(6849 - 6850) Software Error while handling CT`s.
6851 Software Error.
6852 Error loading 'pltDc' process.
6853 Error in exception handling.
6854 pltDc' process does not exit, killing it by force propably SFL
error, busy bit may not be cleard !
6855 error while trying to kill 'pltDc' by force - probably SFL error,
busy bit may not be cleard !
Plotter Messages
5150 Software error.
5155 Another process using the sfl.
Screen Unit (vsp) Messages:
5200 Software error.
5201 Illegal type of vlsi board.
5202 Illegal screen type.
5203 Software error.
5204 Error in creating the screen matrix.
5205 Error in getting the screen parameters.
5207 Vlsi in runnig mode.
5208 Software error.
5209 Error detected by the vlsi during the expose.
5210 Error in vlsi/sfl while trying to catch the busy bit.
5211 Error in vlsi/sfl while trying to release the busy bit.
5212 Error in vlsi/sfl.
5213 Error in vlsi/sfl.
5214 Load of vlsi program failed.
(5216 - 5222) Error in vlsi/sfl.
5223 Error in vlsi/sfl during performing dma.
(5224 - 5227) Error in vlsi/sfl.
5230 The error occurs when the plotter is not fetching data for some
reason, this may be a cable problem (usually not SFL, but connection from the VLSI to
theplotter), or some problem with the machine H/W .
5875 Software error.
Ipc Messages
Error in communication between 'expose' and 'pltDc' processes via message queue
or shared memory.
5100 Expected message not
received.
5101 message queue system call error
(5102 - 5104) Error in message queue.
5105 shared memory system call error.
5106 Software error.
(5107 - 5108) Error in shared memory.