Device Qualification

Customer Support Path | Sales Path

If the proofer or imagesetter you are looking for is not on the Imagesetter Connectivity page or the Proofing Connectivity page, then you may want to qualify it in the field. To do so, review the documents and information below.

• Use the Prinergy Output Device Field Qualification Agreement (PDF version) to obtain sign-off from a customer who wants to connect an unqualified output device to their Prinergy system.
  Also available in Word format: Prinergy Output Device Field Qualification Agreement (Word version)

• Use the Form for Field Creoites to Qualify Proofers to submit an output device for formal qualification.
  This form can be emailed to: prinergyproofers@creo.com for consideration.

Customer Support Path

Use the following procedure as a guide when the customer wants to connect an unqualified output device to their existing Prinergy system. The output device may be one that the customer is planning to purchase, or one that the customer already owns.

1. Presite visit with the customer to set, review, or re-set expectations.
2. Customer signs the Prinergy Output Device Field Qualification Agreement (PDF version).
3. Customer arranges for system installation.
4. Engineering SME documents the setup and approves the installation.
5. Engineering SME and customer agree that the connectivity is acceptable:
   • Yes:
     • Device is qualified.
     • Engineering SME updates Technical Library (Green list).
     • Engineering updates Prinergy Output Device Connectivity Specification.
   • No:
     • Device is not qualified.
     • Engineering SME updates Technical Library (Red list).
     • Engineering support is required or must re-set customer expectations.

Sales Path

Use the following procedures as a guide when a customer purchasing a new Prinergy system wants connect an unqualified output device to that new system. The two cases below detail how to proceed depending on whether the output device is one that the customer already owns, or one that the customer is planning to purchase.

Case 1: Customer wants to connect a pre-owned output device to their new Prinergy system

1. Customer makes a request to drive the device.
2. TSS evaluates, with help of the Engineering SME:
   • Reject - Put on unqualified list (Red device).
   • Approve - Continue.
3. Customer signs Prinergy Output Device Field Qualification Agreement (PDF version).
4. TSS runs test files on site.
5. TSS sends sample output, process plans, and equipment setup details to the Engineering SME.
6. Engineering SME evaluates output:
   • Reject - Put on unqualified list (Red device).
   • Approve - Put on "tentatively qualified" list (Red* device).
7. TSS and customer evaluate output:
   • Reject - Put on unqualified list (Red device).
   • Approve.
8. Engineering SME documents limitations and usage for Techical Library.
9. TSS sets customer expectation that this is pre-qualification, and that issues may arise during installation. A disclaimer will be built into the sales contract to allow no set-backs or stall of acceptance should any issues arise post-installation.
10. RCSM verifies that Customer Support site owner is up-to-date with respect to pre-qualification details.
11. After installation, TSS and customer evaluate output:
    • Reject - Put on unqualified list (Red device).
    • Approve.
12. Engineering SME moves the device to qualified list (Green device).
13. Engineering SME updates Prinergy Output Device Connectivity Specification.

Case 2: Customer want to purchase a specific output device to connect to their new Prinergy system

1. Customer makes a request to drive the device.
2. TSS evaluates, with the help of the Engineering SME:
   • Reject - Put on unqualified list (Red device).
   • Approve - Continue.
3. Customer signs Prinergy Output Device Field Qualification Agreement (PDF version).
4. Engineering SME and TSS provide test files to customer along with instructions on how to send them to the device.
5. Customer finds a device to try the files on.
6. Customer arranges to run the test files on the device.
   • TSS and Engineering SME provide support if necessary.
7. Engineering SME evaluates output:
   • Reject - Put on unqualified list (Red device).
   • Approve - Put on "tentatively qualified" list (Red* device).
8. TSS and customer evaluate output:
   • Reject - Put on unqualified list (Red device).
   • Approve.
9. TSS sends sample output, process plans, and equipment setup details to Engineering SME.
10. Engineering SME documents limitations and usage for Technical Library.
11. TSS sets customer expectation that this is pre-qualification, and that issues may arise during installation. A disclaimer will be built into the sales contract to allow no set-backs or stall of acceptance should any issues arise post installation.
12. RCSM verifies that Customer Support site owner is up-to-date with respect to pre-qualification details.
13. After installation, TSS and customer evaluate output:
    • Reject - Put on unqualified list (Red device).
    • Approve.
14. Engineering SME moves the device to qualified list (Green device).
15. Engineering SME updates Prinergy Output Device Connectivity Specification.