Note: The error reporter gathers files together in a ZIP archive that will help Creo diagnose the problem. There are two types of archives: a snapshot of the general system state or information related to a specific process. The general archive gathers general information about the Evo computer & software; the process specific archive gathers information about a particular process.

Using the Prinergy Evo Administrator, under the Tools tab, click the Report Errors button.

1. In the Problem Category box, select an option
2. In the Problem Description box include (a description is mandatory):
   • Customer BP or ID number
   • A detailed description of the symptom including any observations on how often and under what circumstances does the symptom occur. Include the sequence of detailed steps to reproduce the problem (including references to files, Process Templates, and so on.).
   • The SP or service call number.
   • The customer's current state (i.e., hard down) and impact on the customer (i.e., press time lost).
   • Your name and mobile phone number
3. In the 2. Choose what kind of information to collect area, select general or process specific information to gather.
4. In the Choose output destination box, browse for the location to save the zip archive.
5. Upload the file to Creo using Internet Explorer. Launch Internet Explorer and go to the CreoFTP-UploadFilesForCreoHere favorite. Drag and drop the file produced in step #4 to the Internet Explorer window. Wait for the file to transfer.

Check the Prinergy Evo Administrator online help for details on running the "Report Errors" utility.

NOTE: "Report Errors" was internally called "BugMaster".

Mobile phone 604-318-5876

Local 5229
Mobile phone: 604-765-2884.