Troubleshooting

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Adobe Acrobat

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

colors

• Prinergy Evo is unable to generate DeviceGray output direct to plate
• Knockout CMYK White can cause content to disappear after refine in Prinergy Evo
• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set
• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

color management

• During output, received a no Color Management license error message in Prinergy Evo

connectivity

• Prinergy Evo fails to make a Xerox Mockup proof

error reporter

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip
• Error in Prinergy Evo Diagnostic Viewer (aka DIAG) indicating a GDAPI DLL cannot be loaded

EPS files

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

fonts

• Licensed fonts may not work after an operating system upgrade or change on server computers or the Prinergy Evo dongle stops working

history

icc profiles

• During output, received a no Color Management license error message in Prinergy Evo
• Refine to PDF/X-3 does not allow user to specify output intent

installation

• Document not found error message appears in Explorer when updating Evo using Evo Admin
• See the Prinergy Evo Installation guide for information on installing Prinergy Evo
• Unable to Download Prinergy Evo Updates Via the Updates Tab - File not found in Internet Explorer

licensing

• Licensed fonts may not work after an operating system upgrade or change on server computers or the Prinergy Evo dongle stops working
• Prinergy Evo Server Computer Windows License Overflow
• Prinergy Evo fails to start and reports an error that the licensing server could not retrieve license information

Macintosh

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip
• Prinergy Evo Client software will not connect from a Macintosh computer

mounting volumes

• Unable to mount the Prinergy Evo client disk image on Mac OS 10.3.X

operating systems

output

• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set

passwords

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

PDF

• PDF 1.4 files that contain transparency lose their Trim Box during Refine To PDF in Prinergy Evo
• Prinergy Evo Client cannot display thumbnails of refined PDF files

Preps

• Problems Adding Devices to Preps
• Blank pages appear at beginning of JDF marks file in a PDF to PDF job from Preps

Prinergy

• Problems with Prinergy and Prinergy Evo co-existing on the same computer

Print Console

• Upgrading to Prinergy Evo from a Delta and submitting TIFF files to Print Console can cause multiple separations and jobs to appear in Print Console

processes

• Perform a reset to clear process problems in Prinergy Evo
• Deleting Prinergy Evo Processes

Quark

• QuarkXPress 6.1 classifies a font as corrupt if the Font ID and Font Family ID are different

resetting

• Deleting Prinergy Evo Processes

screening

• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set

server

• Prinergy Evo Server Computer Windows License Overflow

special characters

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip

spectrum proofing

• Upgrading to Prinergy Evo from a Delta and submitting TIFF files to Print Console can cause multiple separations and jobs to appear in Print Console

starting

• Prinergy Evo Fails To Start

transparency

• PDF 1.4 files that contain transparency lose their Trim Box during Refine To PDF in Prinergy Evo

uninstalling

• Manually Removing Prinergy Evo Software

VPS

• VPS 1.2.8 can't open Prinergy Evo or Prinergy created VPS files; reports error: FileName.ext.1a.c.VPS: unknown field with tag 334 (0x14e) ignored.

Windows

• Prinergy Evo fails to make a Xerox Mockup proof
• Conflict occurs between permissions set up in Windows and the Prinergy Evo installer

WinZip

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip

Xerox

• Prinergy Evo fails to make a Xerox Mockup proof