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Smart Review won't start and fails with an InvocationTargetException error

Product

  
  • Kodak® InSite™ Creative Workflow 3.0
  • Kodak TeamWorks 2.1
  • Kodak InSite Asset Library 3.0
  • Kodak EyeMedia 2.1

Platform

  

Apple® Macintosh®

Operating system

  

Mac OS® X

Error

  

Unexpected exception: java.lang.reflect.InvocationTargetException

java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.sun.javaws.Launcher.executeApplication(Launcher.java:1161)
    at com.sun.javaws.Launcher.executeMainClass(Launcher.java:1108)
    at com.sun.javaws.Launcher.continueLaunch(Launcher.java:951)
    at com.sun.javaws.Launcher.handleApplicationDesc(Launcher.java:522)
    at com.sun.javaws.Launcher.handleLaunchFile(Launcher.java:218)
    at com.sun.javaws.Launcher.run(Launcher.java:165)
    at java.lang.Thread.run(Thread.java:613)
Caused by: java.lang.UnsatisfiedLinkError: HasMVP
    at com.creo.viewit.client.color.Color_MVPAccess.HasMVP(Native Method)
    at com.kodak.insite.SmartReview.Manager.CalibrationStatusManager.
reloadMVPInformation(CalibrationStatusManager.java:170)
    at com.kodak.insite.SmartReview.Manager.CalibrationStatusManager.
<init>(CalibrationStatusManager.java:77)
    at com.kodak.insite.SmartReview.SmartReviewApplet.start(SmartReviewApplet.java:261)
    at com.kodak.insite.SmartReview.SmartReviewApplet.main(SmartReviewApplet.java:1815)
    ... 11 more

Symptoms

  

When you try to start Smart Review on a Mac workstation (through either a Web browser or through Kodak InSite Desktop), Smart Review fails to launch and the above error message appears.

Cause

  

The version of Kodak MatchPrint® Virtual technology installed on the workstation is too old. Version 4.5 or later is required.

Solution

  

Uninstall the older version of MatchPrint Virtual on the client workstation and install a later supported version.

Note: Uninstalls of Matchprint Virtual for some versions do not completely remove all of the software. For more information, see Matchprint Virtual uninstaller does not remove all files.
Technical contact(s)
  

Brian Laberge
Submitted by
   Brian Laberge
Date submitted
  

12 Sep 2007

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