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Error Message Guide A-C for Dolev 4press

This document presents the possible causes and solutions for Dolev 4press error messages starting with the letters A-C. For more error message solutions, see Error Message Guide D-N (under construction).

Select the relevant error message from the alphabetized list:

Important! Before replacing any electronic board, use a wrist ground cable, and proceed as follows:

  1. Check board connections, and fix, if required.
  2. Perform shutdown and turn off the machine.
  3. Remove the board.
  4. Clean connectors.
  5. Re-insert the board.
  6. Test. If the error message or problem persists, replace the board.

 

ACC Buffer too Large - Film has accumulated between unloading rollers and unload cassette.
Description and possible cause Solution
  • Unload cassette encoder loose, tight, or stuck
  • Unload cassette motor does not rotate properly
  • Light seal assy shutter does not open properly
  1. From the utility, advance 100 mm of film.
  2. Cut and collect the film.
  3. Empty accumulative cassette.
  4. Open side doors and clear film path.
  5. Verify that unload cassette motor rotates properly.
  6. Verify that gear sprockets are interlaced.
  7. Verify that light seal shutter opening, when open, is 2-3 mm.
  8. Verify that buffer parameter is the recommended value.
  9. Run the motor graph function and verify that all encoders are intact.
ACC Cassette Full - The accumulation cassette is full.
Description and possible cause Solution

More than the maximum amount of film has accumulated (18 meters for 4 mil film, 10 meters for 7 mil film.

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  1. Cut and collect the film, and process it.
  2. Insert an empty unload cassette
Another User Online
Description and possible cause Solution

Imagesetter occupied by one channel while the second channel attempts connection.

Wait.
Asked too Long Film
Description and possible cause Solution

The request to advance film (manual or via host) exceeds the maximum amount of film allowed to the conveyor.

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  1. Use Cut and Service utility to cut excessive film.
  2. Remove excess film from conveyor.
  3. Reboot the imagesetter.
  4. Verify that the total length (image width, margins, offsets) of the advance requested does not exceed the allowed range (250–630 mm).
Asked too Short Film
Description and possible cause Solution

The request to advance film (manual or via host) is less than the minimum amount of film allowed to the conveyor.
  1. Reboot the imagesetter.
  2. Verify that the total length (image width, margins, offsets) of the advance requested is not less than the allowed range (250–630 mm).
Attach Film Crash
Description and possible cause Solution

A film crash may have occurred in the drum during the attachment sequence related to:

  • Edge of film not cut straight
  • Motor setting parameters outside default value range
  • Malfunction of film encoder
  • Load/unload rollers do not rotate properly
  • Online conveyor pulls film during attachment sequence

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  1. Advance film about 300 mm. If error message persists, proceed to step 2.
  2. Perform Change Media to unload film from the drum and open the drawers.
  3. Reload film.
  4. Open the two side doors.
  5. Manually rotate load and take rollers, and check that the load and take encoders make one full rotation per roller rotation. If they do not, adjust spring or replace encoder.
  6. If on-line processor is connected, verify that conveyor does not pull film.
  7. In the setup, check the following parameters against the motor setting table and reduce parameter values, if required.
    • Relief parameter—0,0.
    • Motor velocity parameter—close to default value.

See also: Attach film crash - vibrations
Bad Communication
Description and possible cause Solution

Error in communication between host and imagesetter related to:

  • Imagesetter internal error
  • Imagesetter microversion
  • Host cable
  • Host internal error
  • TSP/VLSI board
  • HOMC board
  1. Reset the imagesetter, and try to expose.
  2. Update to the latest microversion.
  3. Replace the host cable.
  4. Reboot, or perform Host cold start.
  5. Check if a TSP error message exists, and resolve.
  6. Replace the HOMC board.
Board Config Error
Description and possible cause Solution

Electronic boards do not match imagesetter configuration because the HCRI board is the old configuration.

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  1. Verify that the latest microversion is installed, and update if required.
  2. Replace the HCRI or ACRI board, and add a Strobe board.
  3. Reboot the imagesetter.
Capture Film Crash
Description and possible cause Solution

Unloadin/accumulative cassette has not grasped the film related to:

  • Unexpected piece of film remains in unloading cassette
  • Unloading cassette motor assembly malfunction of gears, position detector, or motor

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  1. Verify that the latest microversion is installed, and update if required.
  2. Advance 100 mm of film.
  3. Perform Change Media.
  4. Open the unloading drawer and check if there is any film remaining in the unloading cassette. If any film remains, process it or dispose of it, as required.
  5. To see if the carriage functions properly, move the carriage from HP to EP and back, and verify that there is not too much slack between the gears.
  6. If there is too much slack, replace the unloading cassette motor assembly.
  7. Move the carriage again and check that the position detectors function.
Carriage Already Move
Description and possible cause Solution

An attempt is made to move the carriage while the carriage is already in motion. The CRI board may be causing this error message.

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  1. Reboot or reset the imagesetter.
  2. To see if the carriage functions properly, move the carriage from HP to EP and back.
  3. Run diagnostics for CRI.
  4. Replace the CRI board.

 
Carriage In Motion
Description and possible cause Solution

Conflicting software tasks related to carriage movement.

Perform shutdown and restart the imagesetter.

 
Carriage isn't Moving

Description and possible cause

 Solution

No carriage movement, related to:

  • Stepper motor
  • Cable connections
  • CRI board problem

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  1. Run diagnostics for the following:
    • Driver batch test
    • Machine batch test
  2. Check the adjust the cable connections, if required.
  3. Replace the stepper motor.
  4. Replace the stepper driver.
  5. Replace the CRI board.
Carriage Lost Location
Description and possible cause Solution

Occurs during plotting or return to HP related to:

  • Cables faulty or loose
  • File or media crash
  • Lead screw loose
  • Stepper motor malfunction
  • CRI board losst correct counting of the stepper motion
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  1. Check and adjust the cables, if required.
  2. Check inside the drum for film or foreign objects, and remove, if required.
  3. Verify that there is not too much freedom between the dynamic optic assembly and the leadscrew, and adjust, if required.
  4. Check the function of the stepper motor, and replace it, if required.
  5. Replot.
  6. Replace the CRI board.
Carriage Stuck at EP
Description and possible cause Solution

The carriage does not leave end position, related to:

  • Stepper motor wiring
  • EP detector wiring
  • EP detector
  • CRI board
  • Stepper driver
  • Stepper motor coupling
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  1. Check and adjust the stepper motor wiring, if required.
  2. Verify that the EP detector cable is connected to the detector.
  3. Verify that the EP detector is functioning properly, and replace it, if required.
  4. Reboot the imagesetter.
  5. Manually move the carriage from EP by turning off the imagesetter and rotating the leadscrew from the left side.
  6. Verify that both interlocks are pushed in.
  7. Replace the CRI board.
  8. Replace the stepper driver.
  9. Replace the stepper motor coupling.
Carriage Stuck at HP
Description and possible cause Solution

The carriage does not leave home position, related to:

  • Stepper motor wiring
  • HP detector wiring
  • HP detector
  • CRI board
  • Stepper driver
  • Stepper motor coupling
  • Power converter
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  1. Check and adjust the stepper motor wiring, if required.
  2. Verify that the EP detector cable is connected to the detector.
  3. Verify that the EP detector is functioning properly, and replace it, if required.
  4. Reboot the imagesetter.
  5. Manually move the carriage from EP by turning off the imagesetter and rotating the leadscrew from the left side.
  6. Verify that both interlocks are pushed in.
  7. Replace the stepper motor coupling.
  8. Replace the stepper driver.
  9. Replace the CRI board.
  10. Replace the power converter.

 

 
CASM Overload
Description and possible cause Solution

Accumulative cassette motor overload - the motor cannot rotate, and the current has reached overload limit, related to:

  • Film stuck in cassette motor assy
  • Unload motor not functioning
  1. Perform "cut and collect"
  2. Open the unloading drawer manually, if required.
  3. Remove the accumulative cassette.
  4. Verify that there is no film or other foreign object stuck in the cassette motor assembly.
  5. Verify that the cassette rotates freely. If it does not, replace the unloading cassette assembly.

 
Course Calib Fault
Description and possible cause Solution

Light calibration error, related to problem with:

  • Values in RES/INT table out of limits
  • Static optic unit
  • HOMC board

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  1. Try to expose the same file again.
  2. Verify that the file resolution is within the limits.
  3. In the RES/INT table, verify that all values are within the maximum limits of the static optic unit.
  4. Run the NDF graph, and verify that the laser value is above 40,000.
    • If the laser value is less than 40,000, replace the static optic unit.
    • If there is no result in the graph, check and replace the following, if required:
      1. Fiber optic quick connectors
      2. Light detector board
      3. Light detector
  5. Replace the HOMC board
CRI 400Krz Err
Description and possible cause Solution

400 KHZ synthetic clock on CRI board not detected in CRI start-up tests during power-on or restart related to CRI board problem.
  1. Run diagnostics for CRI batch test.
  2. Replace the CRI board.

 
CRI acc request Err
Description and possible cause Solution

Stepper accumulation logic error, detected in CRI start up tests during power-on or restart

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  1. Run diagnostics for CRI batch test.
  2. Replace the CRI board.

 
CRI Encoder Frame Err
Description and possible cause Solution

Incorrect number of encoder pulses per index. Wrong frequency from the encoder, related to problem with:

  • Spinner motor wiring
  • Encoder power wiring
  • Encoder clock wiring
  • Standard controller connectors
  • J3 connector/CRI board
  • Spinner motor encoder
  • Spinner
  1. Restart the imagesetter.
  2. Check wiring/connectors for the following, and fix if required:
    • Spinner motor
    • Encoder power
    • Encoder clock
    • Standard controller
  3. Replace the CRI board.
  4. Replace the spinner.
CRI —> IS Comm. Err
Description and possible cause Solution

CRI does not respond

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  1. Replace the CRI board.
  2. Replace the CPU board
  3. Replace the standard controller.

 
CRI Illegal Acc Err
Description and possible cause Solution

CRI illegal accumulation error related to program algorithm
  1. Increase expose resolution.
  2. Replace the CRI board.

 
CRI line control Err
Description and possible cause Solution

(For internal diagnostic use)
  1. Reboot.
  2. Replot the same file.
CRI Load Error
Description and possible cause Solution

During startup, problem loading hardware table related to problem with:

  • CRI board
  • CPU board
  • Standard controller
  1. Replace the CRI board.
  2. Replace the CPU board.
  3. Replace the standard controller.

 
CRI micro StepDAC err
Description and possible cause Solution

During startup and reset, digital to analog conversion error related to problem with CRI board

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  1. Run CRI batch test.
  2. Replace the CRI board.
CRI Pll Division Err
Description and possible cause Solution

During Prepare Plot, PLL out frequency error related to problem with CRI board

  1. Run CRI batch test.
  2. Replace the CRI board.
CRI Pll Freq. Err
Description and possible cause Solution

During Prepare Plot, PLL out frequency error related to problem with CRI board

  1. Run CRI batch test.
  2. Replace the CRI board.
CRI Pll Setup Err
Description and possible cause Solution

Error in PLL calculated setup, PLL factor is out of range (3-254) related to incorrect data parameters.

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  1. Check file resolution parameters.
  2. Try different spinner speeds.
CRI Polarity ram err
Description and possible cause Solution

Error in checking the CRI board micro steps related to CRI trigonometric parameters.

 Set the default parameters for the stepper motor table.
CRI stepRam err
Description and possible cause Solution

Error in checking the CRI board micro steps related to problem with CRI board.

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  1. Run CRI batch test.
  2. Replace the CRI board.
CRI Startup Failed
Description and possible cause Solution

During startup, CRI does not achieve standby status related to:

  • Other error messages
  • CRI board problem
  1. Check and resolve the other error messages.
  2. Replace the CRI board.
CRI StopCond int err
Description and possible cause Solution

During the start of microstep, if the action is stopped, the error message indicates an error in the stop condition signal.
  1. Reset the imagesetter.
  2. Check and resolve the other error messages.
CRI StopCond sig err
Description and possible cause Solution

Carriage movement stops, related to error in stop condition signal

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  1. Reset the imagesetter.
  2. Check and resolve the other error messages.
CRI WCS Load Error
Description and possible cause Solution

During startup, problem loading software program, related to:

  • CRI board
  • CPU board
  • Standard controller
  1. Replace the CRI board.
  2. Replace the CPU board.
  3. Replace the standard controller.
CRI WCS Missing
Description and possible cause Solution

CRI.wcs file is missing, related to corrupt microversion

Reinstall the latest microversion.
CRI WCS RAM Err
Description and possible cause Solution

CRI system microprocessor memory error

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Replace the CRI board.

CRI XIL Missing
Description and possible cause Solution

CRI.xil file is missing, related to CRI board problem

Replace the CRI board.

CUTM Overload
Description and possible cause Solution

The cutter motor current has reached the overload limit and the cutter motor cannot rotate, related to:

  • Cutter chain tension
  • Wide sprocket stuck on shaft
  • Cutter assembly cannot move smoothly on guide rods
  • Cutter knives are dull
  • DC motor controller board
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  1. Check the cutter chain tension, and adjust, if required.
  2. Replace the guide sprocket assembly.
  3. Disassemble the cutter, clean and grease the rods and the custter plastic bearings, and then reinstall the cutter.
  4. Replace the cutter motor.
  5. Replace the DC motor controller.
Cutter Detectors Err
Description and possible cause Solution

Incorrect cutter position, or problem with cutter detectors, related to:

  • Cutter HP/EP detectors malfunction
  • Cutter chain broken
  • Sprocket stuck
  • Bent flag on cutter
  • Cutter motor malfunction
  • DC motor controller board
  1. Check if the cutter chain is worn or broken, and replace the chain, if required.
  2. Remove the cutter chain and verify smooth rotation of the sprocket wheel. If the wheel does not rotate smoothly, replace the sprocket assembly.
  3. Verify that the flag on the cutter signals the detectors properly, and adjust the flag, if required.
  4. On the detector status screen, check detector functionality, and replace HP or EP detector, if required.
  5. Replace the cutter motor.
  6. Replace the DC motor controller.
Cutter isn't in HP
Description and possible cause Solution

The cutter is not in Home Position, related to:

  • Cutter chain tension
  • Wide sprocket stuck on shaft
  • Cutter assembly cannot move smoothly on guide rods
  • Cutter knives are dull
  • DC motor controller board
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  1. Check the cutter chain tension, and adjust, if required.
  2. Replace the guide sprocket assembly.
  3. Disassemble the cutter, clean and grease the rods and the custter plastic bearings, and then reinstall the cutter.
  4. Replace the cutter motor.
  5. Replace the DC motor controller.
Cutter Stuck
Description and possible cause Solution

The cutter is not in Home Position, related to:

  • Cutter leading rods
  • Cutter HP/EP detectors malfunction
  • Cutter chain broken
  • Sprocket stuck
  • Bent flag on cutter
  • Cutter motor malfunction
  • DC motor controller board
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  1. Try to cut again.
  2. Clean the cutter leading rods and oil them with silicon oil, and then verify that the cutter moves freely from side to side.
  3. Open the side doors and verify that nothing is blocking the cutter.
  4. Move the cutter manually from side to side.
  5. Move the cutter manually to HP.
  6. Verify that both detectors are connected.
  7. On the detector status screen, check detector functionality, and replace HP or EP detector, if required.
  8. Replace the cutter chain.
  9. Remove the cutter chain and verify smooth rotation of the sprocket wheel.
  10. Verify that the flag on the cutter signals the detectors properly.
  11. Replace the cutter motor.
  12. Replace the DC motor controller.
For more error message solutions, see Error Message Guide D-N

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