Escalation

Service call escalation process | Contacts | See also

Service call escalation process

The escalation process for Creo DU support personnel, using the escalation form:

1. Save the Escalation.xls form to your Desktop.
2. Fill out the form.
3. Send an electronic copy to Yoav Telem and to Tamar Kadman.

The escalation procedure for logging a service call is as follows:

1. Call your local response center:
   • North America: 1-877-788-2727
   • European Support Center: +32.2.352.3090
2. A response center representative will attempt to solve the problem by:
   • Checking the Troubleshooting page
   • Checking for any other calls on the search service notification page
3. If the response center representative cannot solve the problem, it will be escalated to either a response center specialist or a regional specialist.
4. If the response center/regional specialist cannot solve the problem, it will be escalated to the Product Development team.

Note: When the problem has been solved, share the wealth! Submit details about the problem and solution using the Submit Troubleshooting Info link at the top of this page.

Contacts

The following contacts are available in case of emergency, but please call the Response Center first.

Note: Within Israel, the Petach Tikva city code is 03, outside Israel, dial 972-3- and then the seven digit number.

See also

• Magnus 800 Escalation contacts
• Magnus 400 Quantum Escalation contacts
• Lotem 800 II / Lotem 800 Quantum Escalation contacts
• Prinergy Escalation contacts
• Prinergy Evo Escalation contacts