Troubleshooting

Application problems | Configuration | Connectivity |Installation | Windows Server 2003

Application problems

• Jobs fail with SCSI driver error 5175 on Dell 2900 workstations (02 Jun 2008)
• In Xpo, When you send a TIFF file to a Lotem 400 Quantum platesetter with a 2400 dpi head, the job fails (23 Mar 2008)
• In Prinergy or Prinergy Evo, the Device Resolutions setting in the Render area of the process template is empty (10 Sep 2007)
• Prinergy jobs using Expose JTP (to Lotem via CS Xpose or Xpo) fail and report "Failed to make asynchronous call" or "No channel to Coordinator established"
• Prinergy/Prinergy Evo jobs (GDAPI workflow) are incorrectly displayed as failed in Xpo (11 Oct 2006)
• Error “Expose task failed due to lack of response from the workstation” when exposing to Lotem 800 II/Lotem 800 Quantum (03 Oct 2006)
• Error message “Cannot load non-device interface, Magnus 800F” when trying to start Xpo software (12 Sep 2006)
• Running Xpo software in simulation mode (16 Feb 2006)
• Creating log files when there are software problems (16 Feb 2006)

Configuration

• Xpo, Prinergy and Prinergy Evo jobs fail with SCSI error after a plate is loaded on Magnus 800/400Q and Lotem Quantum (22 Mar 2007)
• First job from Xpo 3.00.79 for Magnus 800/400Q and Lotem Quantum fails when submitted after starting the platesetter (22 Feb 2007)
• Xpo configuration fails because of SCSI problems (21 Feb 2006)

Connectivity

• MCE connection fails on Dell PE2900 workflow workstations (16 Oct 2007)

Installation

• Error message “Cannot find hotfolder.ans file” during Xpo installation (26 Jun 2006)

Windows Server 2003

• Xpo 3.00.79 does not support Windows Server 2003 (22 Feb 2007)