Peripherals

Peripherals/PSPS: CSDD Product support Plan

CONTENTS

• The Purpose Of This Document
  
• Who should read this document?
  
• Product Overview
  
• Generall
  
• Integration and Productization Phases
  
• Project Milestones
  
• Documentations
  
• Configurations
  
• Product Line Elements and Options
  
• Site Preparation
  
• Physical, Power & Environmental
  
• Networking
  
• TIC
  
• Primary Support Objectives
  
• Reliability expectations
  
• Support During Beta Period
  
• Support During Early Production Period
  
• Operational Strategy
  
• DU Support
  
• Escalation to R&D
  
• Field Operations
  
• Installation overview
  
• Installation Engineer Profile
  
• Installation Policy
  
• Field Training
  
• Support Levels
  
• First Level Support
  
• Second Level Support
  
• Third Level Support
  
• Forth Level Support
  
• Extended support
  
• Customer Serviceability
  
• Response Center Operations
  
• Call Handling
  
• Logistics
  
• Warranty
  
• Spare Parts Policy
  
• Online Publications
  
• Marketing numbers
  
• Beta Strategy
  
• Early Production Strategy
  
• Appendix A - spare parts
  
• Appendix B: DDN contact list: