The errors appear every time the Service Shell client or DCAPI starts. Go to SideBySide system event log errors on the Troubleshooting page.

Test Plot Support on the Overview page identifies devices and Controlled Releases (CRs) that can and cannot use the Test Plot applet in Service Shell.

If the service dongle is plugged in when you run the Service Shell Host Configuration wizard, the TCP/IP Configuration wizard automatically starts. This can destroy the network configuration on Magnus 400 Quantum devices. To configure MCE board connectivity only for these devices, run the Host Configuration wizard without the service dongle.

Use this build so that legacy Print Console installers will not report errors about the service host version. This release and release notes are available on the Downloads page. Additional information is available in a troubleshooting item.

This troubleshooting item has been updated with instructions for installing driver version 7.3.2. Version 5.41 and 5.42 can cause applications such as Prinergy, Prinergy Evo, and Print Console, which use the Sentinel driver to communicate with the dongle, to consume large amounts of CPU time and the server locks up. For details and the solution to this problem, see Sentinel driver conflict with dongle causes Dell servers to lock up.

Use the Service Shell Client/Host Uninstall Procedure to remove the Service Shell Host and/or Client software when the uninstallers used by the Add/Remove function in Microsoft® Windows® fail. The procedure is posted on the Procedures and Installation page.

Due to time pressures and technical problems encountered when rolling out Feature Licensing support to the Field, version 3.3 of Service Shell is now available. It provides a basic access level for sites that do not yet have Feature Licensing installed. This exception applies particularly for Shared Maintenance customers with MPE machines; these customers may require Service Shell access to be arranged quickly, or they may have older workstations where CFL could be problematic. This release and release notes are available on the Downloads page. Additional information is available in a troubleshooting item. (This news item was first posted on 20 Mar 2007.)

All devices running Service Shell must upgrade to support Creo Feature Licensing (CFL) before 15 Apr 2007 because passwords will no longer be used. Information on CFL is available on the CFL site.

In some systems, a newly-installed dongle will use Sentinel driver version 5.41 instead of version 5.42, which is the version configured in the baseline image. This causes applications such as Prinergy, Prinergy Evo, and Print Console, which use the Sentinel driver to communicate with the dongle, to consume large amounts of CPU time and the server locks up. For details and the solution to this problem, see Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up.

All devices running Service Shell must upgrade to support Creo Feature Licensing (CFL) before 15 Apr 2007 because passwords will no longer be used. Information on CFL is available on the CFL site.

In some systems, a newly-installed dongle will use Sentinel driver version 5.41 instead of version 5.42, which is the version configured in the baseline image. This causes applications such as Prinergy, Prinergy Evo, and Print Console, which use the Sentinel driver to communicate with the dongle, to consume large amounts of CPU time and the server locks up. For details and the solution to this problem, see Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up.

All devices running Service Shell must upgrade to support Creo Feature Licensing (CFL) before 15 Apr 2007 because passwords will no longer be used. Information on CFL is available on the CFL site.