Troubleshooting

Service Shell 3.4

• SideBySide system event log errors

Service Shell 3.3

• SideBySide system event log errors
• Unlicensed acccess in Service Shell 3.3

Service Shell 3.0

• Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up
• Service Shell client cannot communicate with device
• TCP/IP port conflicts: Service Shell, Print Console, or PSRM do not operate properly

Service Shell 2.6

• Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up
• Service Shell client cannot communicate with device
• Cannot log off in Windows when Service Host is running
• TCP/IP wizard fails with errors
• Password needed to start Service Shell client
• Error: file write or read error. In stdtii_include.spt line 57 col 33
• System error 2: The system cannot find the file specified - printconsole.exe
• TCP/IP port conflicts: Service Shell, Print Console, or PSRM do not operate properly

Service Shell 2.5

• Cannot log off in Windows when Service Host is running
• Password needed to start Service Shell client
• Print Console and/or Service Shell unable to communicate with the server or the device after installation of a new card or driver
• Service Shell 2.5.x fails to open in Windows NT
• Test Plot does not recover correct NVS settings
• Service Shell client fails to connect Service Host via RSS connection
• Unable to communicate with the device (Print Console Ver 2.x)
• Error when running scripts on Lotem 800 II with Service Shell 2.5
• Service Shell 2.5 install needs layout.bin file
• Service Shell 2.5 license expiry lockout
• "Machine electronics failed power on self tests " (MCE - Print Console error message when BBRAM corrupted)

Service Shell 2.4SP1 and earlier

• Print Console and/or Service Shell unable to communicate with the server or the device after installation of a new card or driver
• Service Shell client fails to connect Service Host via RSS connection
• Service Shell 2.4 not talking to diag. port
• Service Shell Client not connecting to device
• Remote Desktop View has No Service Shell Icons in System Tray
• Logs are not listed under Service Shell log viewer
• Service Shell – can’t be selected from RSS browser