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This site contains information that is common across all Creo Trendsetter, Lotem 800 and Platesetter CTP devices.
Hot links (frequently requested)
TechPlanet DVD Version 7 N.2—10 Jul 2008
TechPlanet DVD Version 7 N.1—15 Feb 2008
21 Jan 2008: Geometric Correction: Aligning Devices in the Field Using the GC Tool More...
This procedure describes how to use the Geometric Correction (GC) tool in Service Shell 3.6 (and later) to align two Kodak Quantum MCE or GMCE platesetters or two different pin sets on a dual plate-loading device.
Go to Geometric Correction: Aligning Devices in the Field Using GC Tool on the Trendsetter 400/800 Procedures page.
23 Jan 2008: Rebranded Universal Debris Removal System operator guide translations available More...
Go to the Debris Removal Reference page.
TechPlanet DVD Version 6 N.3—01 Nov 2007
15 Jan 2008: Safety Alert: Safety Relays on PDB Fail to Open More...
All output devices that use PDB 10-4112 are at risk, especially Magnus VLF with TH3 and APL. The safety relays can malfunction and weld together. If this occurs, then the head is still energized, and if the safety interlocked access panels are open, and you use the direct diagnostic prompt from Service Shell, you can create a potentially hazardous situation.
Go to Safety Relays on PDB Fail to Open, or the Safety page.
24 Jul 2007: FCO CA13466: New GMCE board More...
The GMCE board has been updated to version F to accomodate the KIL UDRCs. Version E boards can still be used on all CCA output devices until stocks are depleted.
16 Oct 2007: Training: Laser safety course available on eCampus More...
The laser safety course Laser Safety: Mastering Light is now available for all Kodak employees.
Go to the Laser Safety page.
03 Oct 2007: Troubleshooting: Jitter artifact on lenticular applications More...
Go to Jitter artifact on lenticular applications, also available from the Artifact gallery (artifact 0020).
28 Aug 2007: Troubleshooting: Irregular artifact lines in the mainscan direction caused by loose ball nut setscrews More...
Go to Irregular artifact lines in the mainscan direction, also available from the Troubleshooting page.
17 Aug 2007: Customer and service dongles look different More...
Customer dongles are black with blue marking and serial numbers start with C. Service dongles are black with teal marking and serial numbers start with S. Part numbers for both dongles have not changed. Dongle photos show all versions of the dongles.
13 Aug 2007: White Paper on Lenticular Printing More...
Go to Lenticular printing on the VMR Info page.
20 Jun 2007: Updated: Variable Mainscan Resolution Specifications More...
Go to the VMR Info page.
20 Jun 2007: Procedure: Replacing GMCE boards More...
When you replace a GMCE board, the new board may not have the same core firmware (boot code and Xilinx) loaded as the old board. To update the code, rerun the core firmware installer after replacing the board.
Go to the GMCE Info page for details.
TechPlanet DVD Version 6 N.2—01 Jun 2007
18 May 2007: Troubleshooting: MPE board NVS data corruption More...
MPE boards that are eight years old or more may have corrupt NVS data due to battery failure. See MPE board NVS data is corrupt (2200: NVS: low battery in NVS detected) on the Troubleshooting page for details.
11 Apr 2007: Troubleshooting: Sentinel driver conflict with dongle causes Dell servers to lock up More...
This troubleshooting item has been updated with instructions for installing driver version 7.3.2. Version 5.41 and 5.42 can cause applications such as Prinergy, Prinergy Evo, and Print Console, which use the Sentinel driver to communicate with the dongle, to consume large amounts of CPU time and the server locks up. For details and the solution to this problem, see Sentinel driver conflict with dongle causes Dell servers to lock up.
26 Mar 2007: Variable Mainscan Resolution (VMR) technical bulletin revised More...
The VMR Technical Bulletin on the VMR Info page has been updated to include direct workflow procedures using Kodak Prinergy, Prinergy Evo, and Brisque software in addition to methods using 1-bit TIFF Downloader.
05 Mar 2007: Important reminder: Upgrade to CFL before Service Shell passwords expire on 15 Apr 2007 More...
All devices running Service Shell must upgrade to support Creo Feature Licensing (CFL) before 15 Apr 2007 because passwords will no longer be used. Information on CFL is available on the CFL site.
05 Mar 2007: Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up More...
In some systems, a newly-installed dongle will use Sentinel driver version 5.41 instead of version 5.42, which is the version configured in the baseline image. This causes applications such as Prinergy, Prinergy Evo, and Print Console, which use the Sentinel driver to communicate with the dongle, to consume large amounts of CPU time and the server locks up. For details and the solution to this problem, see Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up.
TechPlanet DVD Version 6 N.1—22 Feb 2007
19 Feb 2007: Reminder: Upgrade to CFL —Service Shell passwords expire 15 Apr 2007 More...
All devices running Service Shell must upgrade to support Creo Feature Licensing (CFL) before 15 Apr 2007 because passwords will no longer be used. Information on CFL is available on the CFL site.
09 Feb 2007: Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up More...
In some systems, a newly-installed dongle will use Sentinel driver version 5.41 instead of version 5.42, which is the version configured in the baseline image. This causes applications such as Prinergy, Prinergy Evo, and Print Console, which use the Sentinel driver to communicate with the dongle, to consume large amounts of CPU time and the server locks up. For details and the solution to this problem, see Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up.
06 Feb 2007: Reminder: Upgrade to CFL —Service Shell passwords expire 15 Apr 2007 More...
All devices running Service Shell must upgrade to support Creo Feature Licensing (CFL) before 15 Apr 2007 because passwords will no longer be used. Information on CFL is available on the CFL site.