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Output | Software Solutions | Proofing | Color, Screening and Calibration | Scanning | Digital Photography | Consumables | POS
A Field Change Order (FCO) contains only the information from an Engineering Change Order (ECO) that relates to service. It lists the problem, its solution(s), what products and components are affected, the service priority, any procedures that need to be done in the field, parts and tools needed, and the date of release.
To look up a customer's install base, go to the Customer Library and search by customer name. Click the Installed Base tab.
ASAP | Next visit | Next failure | Next PM | FYI
| FCO | Date Posted | Description | Service Actions | Priority |
|---|---|---|---|---|
| D788 | Sep 2000 | Part # 18-3243, a rubber boot insulator, is a safety hazard and must be replaced with part # 18-3355. | See FCO D788 for details | ASAP |
| FCO | Date Posted | Description | Service Actions | Priority |
|---|---|---|---|---|
| CA01102 | May 2003 | New debris removal nozzle upgrade kit | Nozzle upgrade kit 512-00056A-A BOM replaces 05-2046
Procedure |
Next visit |
| E845 | Aug 2002 | New debris removal nozzle upgrade kit (Morgan cabinets only) | Nozzle upgrade kit 05-2046 BOM replaces 05-0245
Procedure Related FCO C967 |
Next visit |
| D181 | Oct 1999 | Engine motor mount stiffener | Install the motor mount stiffener upgrade kit, 05-0129 BOM | Next visit |
| C967
Related ECO: E845 |
Oct 2001 | New debris removal nozzle for TFX head (Morgan cabinets only) | Install nozzle upgrade kit 05-0245 (replaced by 05-2046 on E845
Procedure |
Next visit |
| FCO | Date Posted | Description | Service Actions | Priority |
|---|---|---|---|---|
| CA07234 | 01 Jun 2006 | Drum vacuum drive upgrade - inverter replaced with new part | Order upgrade kit 512-00277A when drum vacuum drive inverter fails.
Procedure: Drum Vacuum Drive Field Upgrade Return old parts for rework. |
Next failure |
| CA06656 | Sep 2005 | New drum vacuum pump motor | Drum Vacuum Pump Assembly upgrade kit: 512-00308A
Drum Vacuum Pump Assembly upgrade procedure: Upgrading the Drum Vacuum Pump Assembly (719-00555A) Drum Vacuum Pump motor upgrade kit: 512-00307A Drum Vacuum Pump motor upgrade procedure: Upgrading to the new drum vacuum pump (719-00554A) |
Next failure |
| E897 | Oct 2002 | Plate sensors on load ramp, load table, and unload table lose connection due to fretting on the contacts between the cable and sensor. Replacement high flex cables have more reliable connectors. Sensors must be replaced in case of corrosion caused by previous connectors. | Kit #512-00007. See Replacing Sensors and Cables - FCO E897 for procedure. | Next failure |
| E453 | Oct 2001 | Dehumidifier (DHU) upgrade
Supersedes FCO E346 Related FCO - E246 |
Upgrade at next failure of the Dessicant box. See FCO E453 for kit number and installation procedure. | Next failure |
| FCO | Date Posted | Description | Service Actions | Priority |
|---|---|---|---|---|
| CA01804 | Sep 2003 | Remove MOVs and spark gaps between line and ground.
Changes in safety standards no longer allow line to ground connections that do not meet basic insulation requirements. |
Creo MPE devices are no longer being shipped with metal oxide varistors (MOVs) and spark gaps between line and ground. The MOV assembly (part number 10-3562B) should be removed from units in the field (serial numbers FX61 and earlier) at the next PM visit. Unplug 10-3562B from J13 on the PDB board. | Next PM |
| D275 | Dec 1999 | Debris hose pops out of hose trough. | Clamp debris hose above cooling hose. | Next visit |
| FCO | Date Posted | Description | Service Actions | Priority |
|---|---|---|---|---|
| CA11809 | 18 May 2007 | Some regions or customers may have health, safety, and environment (HSE) regulations that restrict the use of ethylene glycol at particular sites. ThermoFlex Wide customers can request an upgrade to HSE-friendly propylene glycol. | Replace the fittings and hoses that are not compatible with the new coolant, and replace the coolant.
Kit: 512-00432A ThermoFlex Wide I coolant upgrade procedure |
FYI - at customer's request |
| CA08210 | 21 Oct 2005 | Morgan cabinet filter is obsolete.
The ablative media filter, 55-0692, is no longer available. When ordering the old filter, customers will get an upgrade kit to upgrade their debris cabinets to use UDRC filters. |
Kit: 512-00305A
Procedure: Converting Debris Removal Cabinets to Use UDRC Filters |
FYI |
| CA02695 | Dec 2003 | New Debris Removal Nozzle to reduce noise level (50-2130C-C). | Install this nozzle on customer request only. Customers may also install the new nozzle themselves.
Upgrade kit 512-00088A |
FYI |
| CA00847 | Apr 2003 | Foam kit to reduce device noise.
Machines manufactured after August 2003 already have this kit installed. |
Install this foam kit on customer request only.
Upgrade kit 512-00046A |
FYI |
| E713 | Aug 2002 | The dehumidifier assembly has been added to the kit for upgrading from a 1.x thermal head to a TFX head. | This FCO is no longer required. | FYI |
| E565 | Aug 2002 | The Morgan Debris Removal Cabinet has been replaced in all future production with the Universal Debris Removal Cabinet (UDRC), starting with FX041. ThermoFlex machines require the UDRC-LF model (containing chemical filters), but only UDRC-B models are available at this time. | None at this time. Morgan cabinets in existing installations will be repaired if they fail, not replaced with the UDRC. |
FYI |
| D154 | Sep 1999 | ThermoFlex table requires addition of vacuum holes to aid in loading of film. Not all ThermoFlex BOMs have been released to production. Production configuration sheets no longer reflect actual production BOMs | ThermoFlex table assembly modified to accommodate film loading. Production Component and BOM Release for ThermoFlex. Modify Production Configuration Sheets | FYI |
| C887 | Jul 1999 | Blower motor windings for the filter unit are overheating. | The airflow path must be redirected to exhaust out the rear panel, instead of beneath the unit, as is currently done. This procedure (ThermoFlex Debris Motor Cooling Upgrade ) involves replacing some sheet-metal parts and sound dampening foam inside the enclosure. | FYI |
| C942 | Jun 1999 | Release of Encoder Cleaning Kits:
Encoder cleaning tools kit Encoder cleaning kit (04-0014A) |
See Optical encoder cleaning procedure | FYI |