The latest TechPlanet DVDs have just been shipped from Vancouver. Please watch for them, and inform techplanet_feedback@creo.com if you do not receive your package by the end of the month.

The DVDs now include search functionality. You can use the Search link at the top of the page to access the offline search interface.

Find the Darwin VI Authoring Tool site at Software Solutions > On-Demand Applications > Darwin VI Authoring Tool.

Find the Matchprint Virtual site at Software Solutions > Workflow Software > Portal Products > Matchprint Virtual.

Quick links and general TechPlanet information are now easier to find on the right side of the TechPlanet homepage. If you have feedback, contact techplanet_feedback@creo.com.

Find the Xpo site at Output > Computer to Plate > Xpo and the ThermoFlex TIFF FE site at Output > Packaging Computer to Plate > ThermoFlex TIFF FE.

The latest TechPlanet DVDs have just been shipped from Vancouver. Please watch for them, and inform techplanet_feedback@creo.com if you do not receive your package by the end of the month. The package includes both the V5 N1 set, and the Mature Products 2006 disk.

The DVDs now include search functionality. You can use the Search link at the top of the page to access the offline search interface.

Find the new Matchprint Inkjet (MP2610: HP Hardware) site by selecting Proofing > Drop on Demand > Matchprint Inkjet (MP2610: HP Hardware)

Find the new Feature Licensing site by selecting Output > Output Licensing > Feature Licensing.

The latest TechPlanet DVDs have been shipped! A set of test files disks were also included in the package to save on shipping costs. Depending on your location, you should receive your copy in the next two weeks. Please contact techplanet_feedback@creo.com if you haven't received your set by December 8.

Looking for former Synapse products?

• Synapse EyeMedia is now found at Software Solutions > Workflow Software, A - O > Portal Products > EyeMedia
• Synapse InSite is now found at Software Solutions > Workflow Software, P > Portal Products > InSite
• Synapse Link is now found at Software Solutions > Workflow Software, A - O > Link
• Synapse NewsManager is now found at Software Solutions > Workflow Software, A - O > NewsManager
• Synapse Prepare is now found at Software Solutions > Workflow Software, P > Portal Products > Prepare
• Synapse TeamWorks is now found at Software Solutions > Workflow Software, P > Portal Products > TeamWorks
• Synapse UPFRONT is now found at Software Solutions > Workflow Software, Q - Z > UPFRONT

Find the renamed UpFront site by selecting Software Solutions > Workflow Software > UpFront.

Find the new Kodak Proofing Software site under Proofing > Proofing Software > Kodak Proofing Software.

If you are using Google Web Accelerator, you may reach a "Page Cannot be Displayed" message when accessing TechPlanet. You can resolve the problem by adding techplanet.creo.com to the list of sites under Google Web Accelerator's Preferences > Don't Accelerate These Sites.

Find the new Trendsetter UHR site by selecting Output > Computer to Plate > Trendsetter > Trendsetter UHR.

Find the Matchprint Inkjet site by selecting Proofing > Drop on Demand (DOD) > Matchprint Inkjet.

Veris CX content has been migrated to the Proofing > MultiDrop Array (MDA) > Veris site.

Find Director, Prinergy, Prinergy Evo, Prinergy Newsrun, and Prinergy Powerpack under Software Solutions > Workflow Software (P) > Prinergy.

Your new TechPlanet DVDs will ship the week of July 18. In North America we have changed distributors, so the packaging may look different than what you are used to.

Please note that our DVD supplier included the wrong version of the index in the DVD cases. You can download and print a PDF of the correct TechPlanet V4 N2 Index.

Find the new Synapse TeamWorks and Synapse EyeMedia sites by selecting Software Solutions > Workflow Software, Q-Z > Synapse

Find the new Veris CX site by selecting Proofing > MultiDrop Array (MDA) > Veris CX

Find the new Integris CX site by selecting Proofing > Drop on Demand (DOD) > Integris CX

TechPlanet V.4 N.1 shipments should arrive in CCA/CAM by Friday, April 8, 2005. In other parts of the world they should arrive in the coming weeks.

Find the Thermal 1.X, Thermal 2.X, and Thermal 3.X sites under Output > Thermal Heads.

Find the new Auctus site by selecting Output > Computer to Plate > Trendsetter > Auctus.

Find the new Magnus 400 Quantum site by selecting Output > Computer to Plate > Magnus 400 Quantum.

Find the new Thermal 3 site by selecting Output > Thermal Heads > Thermal 3.X.

The new TechPlanet V.4 N.1 DVDs (along with Mature Products 2005) have shipped. If you are located in CCA or CAM and you do not receive your DVDs by March 31, please contact TechPlanet Feedback.

The new Lotem 800 II site combines all the information relating to Lotem 800 II, Lotem 800 Quantum, Lotem Quantum Spectrum, and MCU for Lotem 800 (MCU). Find the site by selecting Output > Computer to Plate > Lotem > Lotem 800 II.

Find the new Processor Monitor Interface (PMI) site by selecting Consumables > Plate Processing Lines > Customer Service Tools > Processor Monitor Interface (PMI).

Find the renamed Synapse UpFront site by selecting Software Solutions > Workflow Software > Synapse UpFront.

Find the new Xpo site by selecting Software Solutions > Workflow Software > Xpo or Output > Device Connectivity > Xpo.

If you use Acrobat 5.x, you may encounter problems with missing pages and malfunctioning links when viewing PDFs online. Please upgrade to Acrobat 6.x as soon as possible. In the meantime you may be able to view problem PDFs by saving a copy to your hard drive before viewing the file.

Where possible, please use the Contact Us link at the top of the page to inform TechPlanet Feedback about the PDF that is causing problems.

Find the new Inventory Assist site by selecting Consumables > Plates > Customer Service Tools > Inventory Assist.

Find the new ThermoFlex Mid and ThermoFlex Narrow sites by selecting Output > Packaging Computer to Plate.

Find the new Creo Processor G-Series site site by selecting Consumables > Processing-line Equipment > Creo Processor G-Series.

TechPlanet CD V.3 N.3 has been shipped. If you are in CCA or CAM and do not receive your CD set by November 26, contact techplanet_feedback@creo.com with your name and address.

Find the new Lotem 200K site by selecting Output > Computer to Plate > Lotem > Lotem 200K.

Find the new Clarus WL site by selecting Consumables > Plates > Clarus.

TechPlanet V.3 N.2 has been shipped. If you are in CCA or CAM please contact TechPlanet Feedback if you don't receive your CDs by Friday, August 13.

We have recently completed enhancements that have a significant improvement on the time to load pages with a large number of links.

In response to your feedback, we have made the Output > Computer to Plate menu easier to navigate. The Computer to Plate menu is now divided by product family. As well, packaging CTP products are in their own category on the Output menu. See Output > Computer to Plate and Output > Packaging Computer to Plate.

Legacy Japanese documents from the CJP region Lotus Notes server are now available under TechPlanet General Information. Current documents that have been translated from English into Japanese are still found within the relevant TechPlanet product sites.

TechPlanet CD V.3 N.1 has been shipped. If you are in CCA or CAM and have not yet received your CD set, contact TechPlanet Feedback with your name and address.

Find the new ServiceWire site by browsing to Software Solutions > Networking/OS.

The new TechPlanet CD set V.3 N.1 will be mailed out during the week of April 19. If you are in CCA or CAM and receive your CDs by courier, please contact TechPlanet_Feedback if you do not receive your CDs by the end of April.

Along with this CD set, we will be shipping an annual Mature Products CD for the first time. It contains products that are considered end of life (EOL) and are stable in terms of content changes over the last 12 months. By moving these products to a separate CD, we save space for other products on the TechPlanet CDs. Unlike the TechPlanet CD set, you keep the Mature Products CD for an entire year (insert it into the back of each CD set that you receive during 2004). Contact us if you have any questions about the CDs.

Products on the Mature Products CD:

• Copydot 2
• Copydot 3
• Dolev 2dry/4dry
• HRX/Green Head
• Lotem Spectrum
• Lotem XL
• Platesetter 3244
• Renaissance
• Trendsetter 3230 (TS4)
• VLF Platesetter

Find the new Magnus VLF site by browsing to Output > Computer to Plate.

Find the former Plate Bundles by browsing to Consumables > Plates > Agent Mode. The Ipagsa Rubi T-50 and Spectratech 830N plates are no longer offered by Creo, and have been replaced by Creo PTP and Mirus PN, respectively.

Also find the Creo PTP, Fortis, and Mirus sites at Consumables > Plates.

Find the new Production—100 Plus PPM site by browsing to POS.

Find the new Fortis PN and Mirus PN sites by browsing to Consumables.

Find the new Entry Production—40-99 PPM site by browsing to POS.

The TechPlanet Top Navigation Bar now contains a POS menu for Print-on-Demand Systems. Find the new Mid Range—40 Minus PPM site under this menu. Entry Production—40-99 PPM and Production—100 Plus PPM sites are coming soon.

The TechPlanet home page now includes a Quick Links section (with a new link to Software License Key Requests) and a TechPlanet General Information section.

Find the new Process Control Tracker site by browsing to Output > Service Tools.

Find the new Third-Party Screening site by browsing to Color, Screening and Calibration.

Find the new ThermoFlex Wide II site by browsing to Output > Computer to Plate.

A new site has been added for ContinuousLoad for TS. You can find the new site by browsing to Output > Computer to Plate.

TechPlanet CD set V.2 N.3/4 is in the mail. If you have any questions or problems with receiving the CD set, contact TechPlanet Feedback.

This release of TechPlanet CDs will not support Mac OS 9. PC and Mac OS X are fully supported. Mac OS 9 is not supported because during our March 2003 survey, we found that only 0.6 percent of our user base was still on OS 9, and as supporting that platform requires extra work and increases errors during production, we determined that the cost could no longer be justified.

The CIL Component Search URL has been updated to http://cilprdweb.cil.creo.com/componentsearch/. Please update your bookmarks.

A new site has been added for Spotless Extended Color Management. You can find the new site by navigating to Color, Screening and Calibration.

The new TechPlanet CD set V.2 N.3/4 will be in the mail by October 31, 2003. If you need to be added or removed from the mailing list, or if your address has changed recently, send a message to TechPlanet Feedback.

A new site has been added for Creo Thermal Plate Processor (TPP). You can find the new site by navigating to Consumables > Processing-line Equipment.

A new site has been added for Staccato Implementation Services. You can find the new site by navigating to Color, Screening and Calibration.

A recent decision was made by CS&S Leadership to reassign resources normally associated with the production of CDs. As the result of this organizational restructuring, we are in the midst of rebuilding the appropriate team structure for this continuing initiative. Unfortunately, this has introduced some delay into our production schedule for the next CD set.

In order to maintain a consistent annual production cycle, we will combine numbers 3 and 4 for this year into one CD set. This next combined set is scheduled for release by October 31st of this year.

Also, as the result of information received via the CD Survey, we are now beginning to work on improving the offline distribution of TechPlanet content. Any future visible changes to our CDs will be communicated in advance of each CD set. Changes that are invisible to end users, but nonetheless critical to CD production, can be followed on our CreoNet Offline page or on our CreoNet Project page.

A new site has been added for Creo Positive Thermal Plate (PTP). You can find the new site by navigating to Consumables.

A new web site (Requesting a Software License Key) is now available, which contains information about how to request Creo and Third party software licenses used in our workflow. This site contains most of the information required by any person in need of a license key for any PWS software component being distributed through Workflow Production.

A new site has been added for Color Services for IJP. You can find the new site by navigating to Color, Screening and Calibration.

A new site has been added for Synapse Director. You can find the new site by navigating to Software Solutions > Workflow Software.

To proactively inform our customers about specific technical support issues, we have built a process to send technical Alerts to the product mailing lists accessible via eCentral. The Alert must be identified by the Response Center and verified by collaborating with other RC members and CSC PSSs.

In addition to being sent to customers as an email notification, Alerts are published in TechPlanet and eCentral as troubleshooting items. You can see which Alerts have been sent recently by checking the new Customer Alerts section of the TechPlanet Home Page.

The Makeready Staccato site is now called Staccato Remote Optimization. You can still find the site under the Color, Screening and Calibration menu.

The Search Help page has been rewritten to help make searching TechPlanet simpler. Learn how to find files in TechPlanet quickly when you know the file name or document title, and more. The Search page is available from the Utility Link Bar at the top of every TechPlanet page online.

The Submit Troubleshooting Info form has been redesigned for ease of use. As always, you can access this form using the Utility Link Bar at the top of every TechPlanet page. Help keep TechPlanet up-to-date by submitting a troubleshooting tip!

Shipping is pre-paid for all TechPlanet CD sets. If you mistakenly receive a CD set with collect charges, do not pay the charges, and contact TechPlanet Feedback.

The Plate Processors sites have been renamed Plate Processing Lines, and the region-specific sites have been combined. The region-specific Plate Bundles sites have also been combined. You can find all Consumables sites by navigating to the Consumables menu. The Plate Processing Lines are also located under Output > Plate Processing Lines.

The Lotem ThermoFlex site has been renamed ThermoFlex Mid/Narrow, and the ThermoFlex site has been renamed ThermoFlex Wide. Both sites can be found under Output > Computer to Plate.

The Customer Site TechPlanet site has been removed from the Networking/OS category. Please see the Remote Support site for information.

TechPlanet CD V.2 N.2 April 28 2003 will be shipped June 25, 2003.

Confidentiality Agreements will not be required for the next TechPlanet CD issue. The TechPlanet team has been diligently working with all product teams, Intellectual Property and the Creo Legal department, reviewing all content. We have ensured that there is nothing on the CDs that could compromise any of our Trade Secrets if the disks were to be discovered by parties external to Creo, even though the disks do not yet have technological security features. The CDs can now be mailed to all regular recipients without the added insurance step of the forms.

Please note, this does not mean that we should take any less care with the CDs than before, because they still do contain very valuable information that would be highly appreciated by our competitors. The TechPlanet team's next task is to determine the appropriate technical security based on the CD survey results and ROI. If you have any questions or concerns about this please contact Heidi Dysarsz.

Very Important: If you did not sign and return the Confidentiality Agreement for the latest version that you've received, (TP CD V.2 N.1 issued in March 2003, or earlier versions), you will not be issued V.2 N.2 as per our legal obligations. If you wish to receive the latest CD set, you will first need to contact TechPlanet_Feedback@creo.com for a copy of the corresponding agreement to the latest CD set you've received, sign it and return via fax +1.604.451.2737.

Other CD News: We will be including a CD index again, which you can find inside the CD cases or electronically on the home page of each CD. The feedback from our recent CD Survey showed that the majority of users found the index useful so we will continue with it in future productions of TP CDs.

Please do not hesitate to call or send email if you have any questions about the TechPlanet CDs.

Ginny Adams, TechPlanet Offline Production Coordinator, +1.604.451.2720 x2132 Fax: +1.604.451.2737.

Just over two months ago we started the pilot of the AskMe (http://askme.creo.com) tool with the entire Prinergy Front Line Team worldwide, wanting to ensure that we have a tool that works in all of our regions. The feedback and the statistics to date are very encouraging and we are excited about the various possibilities of this tool for all Creo teams.

We have enabled the Prinergy teams to have a better search engine on top of TechPlanet, to find the documents they need more readily. As well, all email threads on the general email list and between individuals are captured, so that others can search, find and reuse that information. We are seeing folks in CAM, CAP, CCA and CEMEA making use of this tool and we’re very excited about the results.

Feedback from individuals about their experience with using AskMe has been similar to this quote, throughout the length of the pilot: "Personally, I have found that even being a somewhat non-technical user of the AskMe system (and clearly no longer as a Prinergy "expert"), I’ve found that my shared knowledge and customer experiences have already helped others and their knowledge has saved me time and energy both in tracking down and posting information."

Haven’t checked it out yet? There’s still time to try out the system and give your feedback about its value to Creo. Haven’t set up your profile yet so that you can post those emails threads that you want to share with all of your colleagues? There’s still time. Go to http://askme.creo.com to find a variety of information. A quick and easy tool that you can use to create your own profile can be found at http://ccaaskme/profiles.

Contact Tracy Page at +1.604.451.2700 x2442 for information or a demo – WebEx is always an option!

A new product category menu has been added for Digital Photography. You can find the new Leaf Family site under this menu. For information about content in the site, please contact techplanet_feedback.

The AskMe pilot (http://askme.creo.com) project (see the Prinergy home page for details) has now passed the 1/2 way point and we are seeing definite success! Many thanks to all of you who are participating and using the AskMe tool! A few stats for those of you who like numbers to be the proof of how we are doing. Please keep in mind that we had hoped for about 200 pilot participants. We are slowly edging towards that number but are not there yet. We have around 100 participants. Given that, we are meeting almost all of the metrics we set out to achieve. Imagine if we had everyone involved! (Hint: you can still sign up at http://ccaaskme/profiles)

Average Number of Daily Searches: 46 (Target: 20)
Percentage of users that are repeat users: 65% (Target: 70%)
Percentage of answers rated 3 out of 5 or higher: 90% (Target: 50%)
Average time saved per user session as rated by you: 14 min (Target: 10 minutes)

From our vantage point, this tool is looking successful. Now, it's your turn to let us know, very quickly, how this tool is helping you. There is a two-minute - honest, not a second more - survey that we need you to participate in. This tool is being piloted for you, to make your work life easier. Please let us know in what ways this tool is helping you! Go to http://learningcenter.creo.com and from the home page, click on the Assess menu. From there, click on Competency Assessment. There will be one waiting for you. Choose Launch and two minutes later you're done! Thanks in advance for your participation.

One last note: for those of you wanting the answers to show up on top of the emails. That is coming today! Try it out!

The TechPlanet CD Survey is now closed. Thank you for taking the time to provide us with your feedback! Please check the TechPlanet home page in June for the survey results.

Each product category section of the TechPlanet Top Navigation Bar now renders only when your mouse hovers over it. This makes each TechPlanet page load more quickly since the entire menu is not created each time you load a new page.

As always, you can disable the cascading portion of the menu by clearing the Menu check box to the right of the Top Navigation Bar. If you do so, you can still use the navigation bar to browse the site. See the TechPlanet help page for more information.

The new Remote Support service plan is now available, and includes price changes and feature changes.

Learn more about the Remote Support service plan

The TechPlanet CD Survey is open as of March 26, 2003. In an effort to make our offline delivery of TechPlanet information better, we will be polling primary TechPlanet end users in four main areas: demographics, technology, content and delivery.

Learn more about the survey...

A new site has been added for Iris IQ/Mac Pro. You can find the new site by navigating to Proofing > Proofing Software. For information about content in the site, please contact Frances Caton.

The CIL Parts Catalog is missing from disk 9 of the TechPlanet V.2 N.1 CD set. You can download the CIL Parts Catalog (note: obsolete file, deleted 09 Feb 2004) here. Alternatively, you can refer to the parts catalog in the last CD set (V.1 N.4 October 2002), but this version does not contain the latest catalog updates.

In an effort to make our offline delivery of TechPlanet information better, we will be launching a comprehensive survey in the next few weeks which will poll primary TechPlanet end users in four main areas: demographics, technology, content and delivery. We will be developing future versions of CDs (and eventually DVDs) based on the direction given to us by actual CD users during this survey. Because of this, we highly encourage everyone to complete the survey. Even if you do not use the CDs anymore, please answer the first five questions so that we can get an understanding of why you no longer use them.

The TechPlanet CD team is here to produce a product that should make you more efficient in the field and help provide fabled service, therefore, your opinions as end-users are extremely important to this initiative. The survey should only take a few minutes of your time and all individual results will remain confidential. A summarized report will be published on TechPlanet in June 2003. If you have any questions on the survey, please contact Heidi Dysarsz, Manager, Internal Technical Support Portal. For general CD related questions, please contact Ginny Adams, TechPlanet Offline Production Coordinator.

TechPlanet CD V.2 N.1 will be shipped Thursday, March 6, 2003.

Once again, in an effort to help protect Creo's trade secrets we must ask you to sign and return to Ginny Adams (fax number: +1.604.451.2737), a legal agreement that will be included with your CD set. This agreement merely fulfills a legal obligation to protect Creo trade secrets. It is not meant to imply in any way that you misuse the information provided on these CDs.

Please be assured that the TechPlanet team is actively working to remove all trade secrets from the TechPlanet CD sets. Once all trade secrets have been removed, we will no longer be legally obligated to protect them with the agreements. We hope that this will be the last time you are required to sign and return the agreements. Until such time, we appreciate your understanding and patience with the process.

When you receive your CD set, a copy of the legal agreement that corresponds with the V.2 N.1 release will be included with it. Please read, sign and date the agreement and send it to Ginny Adams. The process for returning the agreement is described on the agreement itself. Please note: anyone who doesn't return a signed agreement will not receive the next version of the TechPlanet CD due in June 2003. If you lose the agreement or your CD set is missing an agreement, please e-mail Ginny Adams directly.

If you did not sign and return a legal agreement for the latest version that you've received, (TP CD V.1 N.4 issued in October of 2002 or earlier), and you are already on the mailing list, you will not be issued V.2 N.1 as per our legal obligations. If you wish to receive the latest CD set, you will first need to contact Ginny Adams directly for a copy of the corresponding agreement to the latest CD set you've received, sign it and return to her via fax +1.604.451.2737.

For this cycle, we have improved our labeling of products on the CDs and included a CD index, which you can find inside the CD cases or electronically on the home page of each CD. We hope this will give you a quick reference to which products is on which disk.

More information...

Please do not hesitate to call or send email if you have any questions about the TechPlanet CDs.

Ginny Adams, TechPlanet Offline Production Coordinator, +1.604.451.2720 x2132 Fax: +1.604.451.2737.

A new site has been added for Lotem 800 II Family. You can find the new site by navigating to Output > Computer to Plate. For information about content in the site, please contact Fran Bonhardy.

A new site has been added for Allegro Console. You can find the new site by navigating to Output > Device Control. For information about content in the site, please contact Cathy Pitman.

New sites have been added for G & J InterPlater 85/135 (CAM), G & J Unigraph Quartz (CAM), and G & J InterPlater 85/135 (CEU). You can find the new sites by navigating to Consumables > Plate Processors. For information about content in the sites, please contact Cathy Pitman.

New sites have been added for Color Central and TrapWise. You can find the new sites by navigating to Software Solutions > Workflow Software. For information about content in the sites, please contact Catherine High.

Please read this if you use the TechPlanet V.1 N.4 (Oct 26 2002) CD set to refer to the following product sites: Trendsetter NEWS, Trendsetter 400/800, Trendsetter AL, Trendsetter 3230, All CTP, Platesetter 3244, Debris Removal, ArtPro, Insite, RAID, Prinergy, and Thermoflex.

Unfortunately, some errors have occurred on the V.1 N.4 TechPlanet CD set. When you navigate to certain pages, you will see an error: "HTTP/1.1 204 No Content," or "Active Server Pages error 'ASP 0113' ." This is caused by a fault in an individual page - rest assured that the documents and other content are still there.

To bypass a broken page and access the rest of the site, you can edit the URL of your browser (in the address bar at the top of your screen). For example, to access the Trendsetter AL site, navigate to the Trendsetter AL home page. When you see the "No Content" error, change your URL from:

E:\output\computer_to_plate\trendsetter_al\nav\index.htm
to:
E:\output\computer_to_plate\trendsetter_al\nav\overview.htm

This will load the Overview page. You should now be able to navigate normally through the site.

When you come across one of these broken pages, please edit your URL, as in the above example, to access a different page to bypass the error. If you wish, you may also look directly through the CD folder structure for particular files using your file explorer (Mac: Finder, Windows: Windows Explorer). If you need information directly from a page that has this error, you will have to access the information through the live TechPlanet site.

Please accept our sincerest apologies for the inconveniences that you may experience as a result of this problem. We have taken steps to check for this error in the future to ensure that it does not happen again.

If you have additional comments or questions, please contact techplanet_feedback@creo.com or Ginny Adams.

A new site has been added for Prinergy Newsrun. You can find the new site by navigating to Software Solutions > Workflow Software. For information about content in the site, please contact Cathy Pitman.

The former InSite site is now called Synapse InSite. You can still find the site by navigating to Proofing or Software Solutions > Workflow Software.

Remote Site Installation V1.05 CD

This shipment of the TechPlanet CDs includes an additional Remote Site Installation V1.05 CD for Lotem and Brisque. The Remote Site Installation CD is part of an initiative of preparing customer sites for remote support of Creo devices by the Response Centers.

The Remote Site Installation CD includes all software and documentation for Remote Support installations on Lotem. It also includes all updated Brisque scripts for installing a modem (analog and ISDN) and setting up the PPP. Finally, it explains what needs to be done for testing the remote connectivity before leaving the site.

The Remote Support Installation CD is the ultimate tool for preparing a site for remote support by the engineer. This CD is supplied with this TechPlanet CDs shipment as a one-time offer.

Please contact Ido Regev +972-9-9597920 Fax +972-9-9597900 email remote.support@creo.com with any feedback or questions about this CD or other Remote Support issues.

TechPlanet CD V.1 N.4 will be shipped Friday 29 Nov 2002

Once again, in an effort to help protect Creo's trade secrets we must ask you to sign and return to Ginny Adams (fax number: +1.604.451.2737), a legal agreement that will be included with your CD set. This agreement merely fulfills a legal obligation to protect Creo trade secrets. It is not meant to imply in any way that you misuse the information provided on these CDs.

When you receive your CD set, a copy of the legal agreement will be included with it. The process for what to do with the letter once you have signed it, is also described in the letter. Please read, sign and date the agreement and send it to Ginny. Please note: anyone who doesn't return a signed form will not receive the next version of the TechPlanet CD due in early 2003. If you lose the form or your CD set is missing a form, please use the Contact Us button on the TechPlanet site to request another copy.

If you did not sign a legal agreement for Techplanet CD V.1 N.2/3 issued in July of 2002, and you are already on the mailing list, you will not be issued N.4 as per our legal obligations. If you wish to receive the latest CD set, you will first need to contact Ginny Adams directly for a copy of the form, sign it and return to her via fax +1.604.451.2737.

More information...

Please do not hesitate to call or send email if you have any questions about this procedure.

Ginny Adams, TechPlanet Offline Production Coordinator, +1.604.451.2720 x2132 Fax: +1.604.451.2737

A new site has been added for Synapse Link. You can find the new site by navigating to Software Solutions > Workflow Software. For information about content in the site, please contact Susan Stacey.

The IBM Platforms site has been removed from TechPlanet. The IBM Platforms site contained information about IBM Servers used in Prinergy systems sold by Heidelberg. Creo has chosen not to support IBM servers, therefore the content is no longer relevant.

Please see the Dell Platforms site for server support information.

A new site has been created for Makeready Staccato. You can find the new site by navigating to Color, Screening and Calibration > Makeready Staccato. For information about content in the site, please contact Laura Woodward.

A new site has been created for Integris, a new proofing solution. You can find the new site by navigating to Proofing > Integris. For information about content in the site, please contact Frances Caton.

There is also a new site for UpFront, a print production planning software package from ScenicSoft. You can find this new site by navigating to Software Solutions > Workflow Software > UpFront. For information about content in the site, please contact Cathy Pitman.

A new site has been created for Image Control Strip. You can find the new site by navigating to Color, Screening and Calibration > Image Control Strip. For information about content in the site, please contact Laura Woodward.

A new site has been created for the Veris Proofer. You can find the new site by navigating to Proofing > Veris. For information about content in the site, please contact Geoff D'Auria.

TechPlanet CD V.1 N.2/3 will be shipped Friday 30 Aug 2002

The good news: The latest TechPlanet CDs will be in the mail as of Friday 30 Aug 2002.

The not-so-good news: Once again, in an effort to help protect Creo’s trade secrets we must ask you to sign and return to Ginny Adams (fax number: +1.604.451.2737) a legal agreement that will be associated with your CD set. The agreement will either be sent to you via email or will accompany the CD set depending on your region. This agreement merely fulfills a legal obligation to protect Creo trade secrets. It is not meant to imply in any way that you misuse the information provided on these CDs. (Note all recipients in CAM and CCA will receive an electronic version of the form).

As soon as you receive your CD set, please sign a copy of the form immediately and return it to Creo Headquarters, attention: Ginny Adams. The process for what to do with the form once you have signed it is also described in the form.

Please note: anyone who does not return a signed form will not receive the next version of the TechPlanet CD due in November. If you lose or do not receive your form, please use the Contact Us button on the TechPlanet site to request another copy.

Very important news: If you did not sign a legal agreement for Techplanet CD V.1 N.1 issued in March of 2002, and you are already on the mailing list, you will not be issued N.2/3 as per our legal obligations. If you wish to receive the latest CD set, you will first need to contact Heidi Dysarsz directly for a copy of the form, sign it and return it to her via fax +1.604.437.9891.

More information...

Please do not hesitate to call or send email if you have any questions about this procedure.

Heidi Dysarsz, TechPlanet Product Manager, +1.604.451.2705, Fax: +1.604.437.9891

A new site has been created for Six Degrees. You can find the new site by navigating to Software Solutions > Creative > Six Degrees. For information about content in the site, please contact Tom McNamara.

A new site has been created for Powertone. You can find the new site by navigating to Software Solutions > Creative > Powertone. For information about content in the site, please contact Ken DeCarle.

A new site has been created for Media Console. You can find the new site by navigating to Output > Device Control > Media Console. For information about content in the site, please contact Cathy Pitman.

A new site has been created for the Lotem 400 Quantum. You can find the new site by navigating to Output > Computer to Plate > Lotem 400 Quantum. For information about content in the site, please contact Patti Serusi.

TechPlanet's Consumables section now contains individual sites for Creo Film (CAM), and for each of the following Plate Bundles:

• Ipagsa (CEU)
• Mitsubishi (CEU)
• Presstek
• Spectratech (CAM)
• Western Lithotech (CAM)

These sites replace the old Consumables Bundles site. You can find the new sites by navigating to the Consumables menu. For information about content in the sites, please contact Cathy Pitman.

A new site has been created for the Iris 62Wide. You can find the new site by navigating to Proofing > Iris 62Wide. For information about content in the site, please contact Frances Caton.

The Software Solutions > Networking/OS > Networking site has been redesigned and includes all content from the old Networking Support and Networking sites.

The information has also been restructured to fit the new common navigation designed for TechPlanet. If you have any questions or comments about the new navigation, please contact TechPlanet feedback. For information about content on this site, please contact Richard Simms.

A new site has been launched to capture information that applies across all Trendsetter and Platesetter CTP devices. See All CTP Devices for information for each device, and to easily find links to specifications, firmware and other documents that may be “buried” within the individual product sites. Please note that the TechPlanet team is working to include similar links for Lotem devices as well.

More than 60% of all TechPlanet product sites are now migrated to the new navigation. Although it is likely that we will miss our completion target of May 31 by a few weeks, users can expect to see more sites using the new consistent navigation scheme every day. If you have any comments or questions about the content migration effort, please contact TechPlanet feedback.

The former PSU newsletter is now called the “Product Support News” bulletin. Simultaneously, the “What’s New” and “News and Highlights” sections of TechPlanet product sites have been renamed to “Product Support News”. These changes are intended to reinforce the connection between the newsletter and the TechPlanet product sites.

The Product Support News bulletin is a compilation of the news items posted to the TechPlanet product sites over every two-week period. Every article in the newsletter can be found on the TechPlanet home page for each product.

Issues can be found on the Product Support News bulletin archive page.

Spectrum Media Setup Tool (SMST) is software that lets Creo service people set up Thermal 1.7x heads on Spectrum Trendsetters and Proofsetters for KPG Matchprint, Dupont Waterproof Thermal and KPG Type II proofing media. You can find the new site by navigating to Output > Service Tools > SMST.

CS Xpose 1.00.x software enables Prinergy 2.0.x to drive a Lotem Quantum output device directly from a Windows 2000 renderstation. All information on the Prinergy-to-Lotem Quantum direct connectivity page, previously part of the Prinergy 2.0.x site, has been moved to the new CS Xpose site. You can find CS Xpose by navigating to Output > Device Connectivity > CS Xpose.

All content on the Peripherals site has been relocated to the following TechPlanet sites:

• Tape Drives — Tape Drives and Libraries site
• Disks & RAID — RAID site
• Optical Drives and Libraries — Removable Media site
• SAN — Storage Area Network section of the RAID site
• UPS — UPS site

The information has also been restructured to fit the new common navigation designed for TechPlanet. If you have any questions or comments about the new navigation, please contact TechPlanet feedback. For information about content on this site, please contact Richard Simms.

The Splot and Service Shell sites can now be found by navigating to Output > Service Tools in the top navigation bar. Please update your bookmarks.

The Archiver Hardware site has been renamed to Tape Drives/Libraries, restructured to fit the new TechPlanet common navigation, and can now be found by navigating to Software Solutions > Workflow Hardware > Tape Drives/Libraries in the top navigation bar. Please update your bookmarks.

Important news regarding TechPlanet CD Sets and security

The good news: TechPlanet CD V.1 N.1 is in the mail as of Friday 22 Mar 2002.

The not-so-good news: there is an additional requirement for you this time. In an effort to help protect Creo’s trade secrets we must ask you to sign and return to your Team Lead, a legal agreement that will be included with your CD set. This agreement merely fulfills a legal obligation to protect Creo trade secrets. It is not meant to imply in any way that you misuse the information provided on these CDs.

When you receive your CD set a copy of the legal agreement will be included with it. The process for what to do with the letter once you have signed it, is also described in the letter. In a nutshell, please read, sign and date the agreement and send it to your Team Lead. He or She will then aggregate all of the signed agreements and send them to Ginny Adams in CS&S in Vancouver.

Please note, anyone who doesn’t return a signed form will not receive the next version of the TechPlanet CD due in July. If you lose the form or your CD set is missing a form, please use the Contact Us button on the TechPlanet site to request another copy.

More information...

Please do not hesitate to call or send email if you have any questions about this.

Heidi Dysarsz, TechPlanet Product Manager, 604.451.2705

TechPlanet content is now 43% migrated to the new common navigation. Some recent examples of migrated sites include Lotem 400 and Trendsetter/Proofsetter Spectrum. Please submit feedback about the navigation to techplanet_feedback@creo.com.

The Dictionary of Printing and Publishing, an extensive reference tool of industry terms, is now available at the TechPlanet Reference Desk.

A new Debris Removal TechPlanet site is now available. The Creo Debris Removal System extracts airborne emissions released by media when exposed to high power laser energy during imaging. The new TechPlanet site describes the UDRC and Morgan cabinets, and provides upgrade procedures and safety instructions.

A new Pandora TechPlanet site is now available and can be found by navigating to Software Solutions > Workflow Software > Pandora in the top navigation bar. Pandora is a packaging imposition application that enables import, alignment, and step-and-repeat of artwork, dies, and marks.

The content of product sites is being re-organized to reflect new site-wide navigation standards. Twenty-five per cent of all sites now reflect the new common TechPlanet navigation. Some examples include ThermoFlex and Digital Blueline. Note the Quick help guides on each product home page to help you find your favorite links.

The Submit Troubleshooting Info form is now available here on the Extranet version of TechPlanet. The information you enter on the external form is automatically sent to us via an e-mail message to techplanet_feedback@creo.com.

The new Test Files page is a resource for the latest known versions of a variety of Creo test files. Soon, you will be able to navigate to this page from the Downloads page of each product that uses test files. In the meantime, you may find it useful to bookmark this page.

The Firmware site, which provides firmware information and downloads for Trendsetter output devices, can be found by navigating to Output > Device Control > Firmware in the Top Navigation Bar. For more information about navigating the site, check out TechPlanet Help, or “Contact Us” using the link found at the top of every TechPlanet page.

At first glance the merge of the Support Zone and Technical Library seems complete. In actuality there is a great deal of work going on behind the scenes to further classify and organize information on product sites. In a few months time, topics such as networking and Mac Support that used to be covered on separate TL and SZ sites, will be combined into single sites on TechPlanet; sites that are applicable to all CreoScitex products.

Additionally, all product sites will begin consistently using the same content categories in their side menus. This will make it much easier for you to find what you are looking for regardless of which product site you are browsing, because a category such as connectivity will contain the same types of information, everywhere that category appears on TechPlanet.