RAS—Frequently Asked Questions

Index

1. Modem does not pick up.

   I dial in and the modem does not pick up. I get “There is no answer” on my end. What should I check?

2. RRAS, Is it installed correctly?

   How do I go about checking whether RRAS is installed correctly. I am dealing with this new install and I am not sure RRAS is installed properly (if at all). How do I go about checking this?

3. How Windows detects a Supra modem.

   I am just installing this server and I am sure my Supra modem is setup OK, it is powered up and plugged in but I can’t get it detected by Windows. I can’t get it to answer.

4. How do I test the modem?

   I just installed the modem and want to test it. It all looks good but there is no answer on the modem. Also, when I go to Device Manager and look at the properties, the applet tells me there is no conflict but when I go to troubleshooting and want to query the device it tells me it failed because the port is already open.

5. How to set up my PPP Log – Registry Changes.

   I heard that if I have PPP Log enabled it will show me the name of the machine I dialed into. How do I configure my machine to do this?

6. How to set my PPP Log – Easier way.

   Is there any other way to do this? This stuff is too convoluted for me

7. Enable PPP Logging using the Command Prompt.

   I really don’t like this registry stuff and I am not running W2K Server. Is there any chance for me?

8. A more verbose PPP log yet.
   I like what I see in the PPP log but I need more info. Can I get a more verbose PPP log somehow?
9. I can’t seem to get RCTP to work.

   I dial in and authenticate on the network OK and I can map a drive but I can’t get RCTP working.

10. This PPP Log is a mess – how do I interpret this stuff?
11. Still can’t connect.

    I dialed in and all looks good. I have both TCP/IP and NetBEUI connection but I still can’t connect my Terminal Service or PCAnywhere to the host’s IP address. What’s going on here?

12. I can’t map to every workstation.

    I can dial in and map to the machine I dialed into but I can’t map anything pass that.

13. I dial in but I can’t map to a machine.

    I am sure I have the correct host name and am connected to the proper machine.

14. I dial up a site and there is no answer.

    I see two lights on my modem and RRAS seems to be installed and configured properly. When I try to dial in, the AA light flashes but nothing is happening. What can it be?

15. RCTP does not work, yet I can dial in and map a drive.

    I dialed in and mapped a drive but I can’t get anything going and my RCTP does not work. How do I talk to my output device?

16. I try to dial in but I get a message saying the device is not available.
17. Error Message Reads ‘Other Modems could not connect’.

    After I connect, I get a message saying the other modems couldn’t connect.

18. Bad Phone Line.

    I think I’ve got a bad phone line.  I keep getting disconnected.

19. I keep getting disconnected from RCMD.

    I keep getting disconnected from RCMD on the remote system, and get the following error: “The specified network name is no longer available.”  My modem line doesn’t drop off, but I have to keep reconnecting to RCMD.

20. Error: “Could not perform inpage operation.”

    I try to copy files from a customer’s machine and keep getting message “Could not perform inpage operation.”

21. Error 737 - Loopback detected.

    I dial in into a site and get refused from the remote network. The message I get is: Error 737 - Loopback detected... How do I get around this?

22. How do I enable the Optiplex to receive dialup connections?
23. Modem pools and SpartaCom set-up.

    How do I know whether my workstation is setup to use the different modem pools?

24. RCTP not working.

    I dial into this site and everything looks cool. The machine is an NT4 server and I am expecting RCTP to work. Well.. It doesn't quite work - it gives me the stats and the config reports but I can't get anything interactive to happen. Why?

25. RRAS fails to start.

    RRAS fails to start, and the error code 16389 is logged to the Event Viewer. Why?

26. Why can't RAS clients connect to Windows 2000 server?

    When I try to connect to a site where the modem host is a Windows 2000 based server using Remote Access Service (RAS) connections, I receive the following error message:

    Error 913: A Remote Access Client attempted to connect over a port that was reserved for Routers only.