Troubleshooting

Choose a keyword to go to troubleshooting or other technical information associated with it.

Mac OS X

• Adding hosts in Mac OS X 10.2 (PDF 545 KB)

Hot Folder

• Some files printed to a hot folder defined as an LPR printer do not enter the queue (06 May 2004)

PDF

• Sometimes the RIP of a PDF2Go output file results in a Brisque job with lines (04 May 2005)
• PDF2Go demo license doesn't work in PS/M 8.0 (22 Jun 2004)
• PDFs created in PDF2Go display with lines in Acrobat 6 (04 May 2005)

Preview

• Vertical or horizontal white lines appear on a RIPed image displayed by the Preview application (14 Jul 2004)

PressTouch 

• PressTouch 1.2 crashes with Mac 10.3.x systems (20 Sep 2004)

RIP

• Hairlines appear between CT and LW on a RIPed image when CT and LW have the same background color (25 Nov 2004)
• Sometimes there are RIP problems when PS/M 8.0 runs on Mac OS 10.3.2 (20 Jul 2004)
• Sometimes there are problems opening a QuarkXPress 4.x/5.x file in QuarkXPress 6.0 (unkown Error 9589) (05 Jul 2004)
• Customer Alert: QuarkXPress 6.1 warns about corrupt fonts when printing on Mac OS X [ID: 50610] (23 Mar 2004)
• In QuarkXPress 6, incorrect PANTONE colors are printed when different libraries contain the same PANTONE color number (29 Jan 2004)
• Handling transparency files with PS/M 8 (04 May 2005)