This troubleshooting item describes how to resolve a problem in which you cannot install the new TwAm Processor license key after changing the dongle on the InSite Creative server.

Go to Can't install TwAm Processor license key after changing the dongle on an InSite Creative server on the Troubleshooting page.

When running Parallels Desktop for Mac on your Mac workstation, and using Kodak InSite Desktop for Windows, you may experieence a problem in which you drag an element while pressing Ctrl-Shift, expecting to create an alias, but the element is copied instead. This troubleshooting item describes how to resolve the behavior by remapping Parallels Desktop key preferences.

Go to When using Parallels Desktop, pressing Ctrl-Shift does not work as expected on the Troubleshooting page.

This troubleshooting item describes how to resolve an installer failure when upgrading an InSite Creative server that is in an integrated system that includes Prepress Portal or Storefront but not Prinergy.

Go to InSite Creative installer fails when upgrading a system integrated with Prepress Portal/Storefront but not Prinergy on the Troubleshooting page.

This troubleshooting item describes how to fix a problem with upload automation rules that may be causing uploads to fail.

Go to Upload fails after file transfer portion of upload completes on the Troubleshooting page.

The new technical bulletin InSite Creative Version Compatibility is available on the Connectivity page. The document describes which InSite Creative Workflow, Asset Library, and Variable Data Print software versions are compatible with which versions of InSite Prepress Portal and Storefront software.

Go to the Windows Troubleshooting item for details.

Adobe InDesign Server must be installed on the Variable Data Print server. However, the InDesign Server installation will fail if .NET2 Frameworks Service Pack 1 is installed on the server. This procedure describes what to do if the InDesign Server installation fails.

Go to Adobe InDesign Server, required for VDP systems, will not install successfully on the Troubleshooting page.

When personalizing a variable data print template in Internet Explorer 7, it is possible for the JPEG preview window to become unresponsive. This procedure describes how to modify Internet Explorer 7 security settings to trust the scripts that are required to run the JPEG preview window.

Go to When personalizing a VDP template in Internet Explorer 7, JPEG preview window hangs on the Troubleshooting page.

This troubleshooting item describes how to manually reset InSite Desktop on a Mac or PC workstation when you need to reset Desktop but cannot start it to access the Reset command.

Go to Resetting InSite Desktop when you cannot start it on the Troubleshooting page.

This troubleshooting item describes how to correctly replace the dongle and license keys on a server running InSite Creative Workflow, InSite Asset Library, or InSite Variable Data Print.

Go to Changing the dongle on an InSite Creative server fails with error code:-1716 on the Troubleshooting page.

The following document translations are now available on the Installation page:

• InSite Creative Workflow 3.0 Stand-Alone Presite (Japanese)
• InSite Creative Workflow and InSite Asset Library 3.0 Integrated Presite (Japanese)
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Installation Test Procedure Checklist (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Integrated With Prepress Portal Installation Test Procedure Checklist (German, Spanish, French, Italian, and Japanese)

As well, the following document translations are now available on the Reference page:

• InSite Variable Data Print 3.0: Creating VDP Templates Quick Reference Card (German, Spanish, French, Italian, and Japanese)
• InSite Variable Data Print 3.0: Personalizing VDP Templates Quick Reference Card (German, Spanish, French, Italian, and Japanese)

The new document Kodak Web-to-Print Solutions FAQ answers frequently asked questions about InSite Storefront, InSite Variable Data Print, and workflow automation.

Go to the Variable Data Print 3.0.3 Reference page.

This troubleshooting item describes how installing Microsoft software update KB936021 can cause e-mail notification to stop working, and how to remove the update to fix the problem.

Go to Creative Workflow/Asset Library/Variable Data Print does not send e-mail notifications to users and log files grow quickly on the Troubleshooting page.

This procedure describes how to integrate a Creative Workflow/Asset Library/Variable Data Print server with a Prepress Portal server in a non-Prinergy environment—for example, in a Brisque, Prinergy Evo, or third-party workflow.

Find this procedure on the Installation page and the Troubleshooting page.

When installing WCS on a Variable Data Print server, WCS will not install successfully unless two specific DCOM objects are also installed on the server. However, installing Adobe Flash player on the server can cause the required DCOM objects to disappear. This new troubleshooting item describes how to fix the problem.

Go to Required DCOM objects are not present when installing WCS on a Variable Data Print server on the Troubleshooting page.

This new troubleshooting item describes the licensing conditions under which the TwAm Processor is enabled or disabled in a Variable Data Print system.

Go to The TwAm Processor won't start in a Variable Data Print system on the Troubleshooting page.

The new document Web Composition Server Installation Guide is now available. This document describes how to install the Web Composition Server (WCS) and Adobe InDesign CS2 Server software on a server running the InSite Variable Data Print system.

Go to the Installation page.

The following installation guides are now available on the Installation page:

• InSite Creative Workflow 3.0 Stand-Alone Presite
• InSite Creative Workflow and Asset Library 3.0 Integrated Presite
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Factory Installation Guide
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Stand-Alone On-Site Integration Guide
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 With Prepress Portal On-Site Integration Guide
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Installation Test Procedure Checklist
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Integrated With Prepress Portal Installation Test Procedure Checklist

The Variable Data Print 3.0 Help is now available.

Go to the Reference page.

Be sure to check the new Variable Data Print 3.0 TechPlanet site frequently for documents and other information. Variable Data Print 3.0 is currently in beta.