Troubleshooting

Choose a keyword to go to troubleshooting items or other technical information associated with that keyword.

e-mail

• InSite Creative does not send e-mail notifications to users and log files grow quickly

InSite Desktop

• NEW! When using Parallels Desktop, pressing Ctrl-Shift does not work as expected
• When trying to download Desktop from Internet Explorer 7, download fails with error “Internet Explorer cannot download...”
• Resetting InSite Desktop when you cannot start it

installation/upgrades

• NEW! InSite Creative installer fails when upgrading a system integrated with Prepress Portal/Storefront but not Prinergy
• Adobe InDesign Server, required for VDP systems, will not install successfully
• Integrating Creative Workflow, Asset Library, and Variable Data Print with Prepress Portal or Storefront in a non-Prinergy environment
• Required DCOM objects are not present when installing WCS on a Variable Data Print server

licensing

• NEW! Can't install TwAm Processor license key after changing the dongle on an InSite Creative server
• Changing the dongle on an InSite Creative server fails with error code:-1716

personalizing templates

• VDP template personalization and uploading a .drwn file fails
• When personalizing a VDP template in Internet Explorer 7, JPEG preview window hangs

processing

• The TwAm Processor won't start in a Variable Data Print system

uploading elements

• Upload fails after file transfer portion of upload completes

WCS

• Required DCOM objects are not present when installing WCS on a Variable Data Print server

Web browsers

• When personalizing a VDP template in Internet Explorer 7, JPEG preview window hangs
• When trying to download Desktop from Internet Explorer 7, download fails with error “Internet Explorer cannot download...”