Troubleshooting

Error/system messages

• CFL Manager Initialize Error[12]
• Unknown format error in Licensing Manager
• Mismatched Dongle ID error in Licensing Manager
• Feature Licensing Server communication failed (error)
• Application not licensed to run (error)
• Not connected to the Feature Licensing Server (error)
• Flash memory write error 36508 and CFL:WARNING: Feature licensing communication failed
• Runtime error in Service Dongle Manager
• Exception error in CFL software.
• Error: Object reference not set to an instance of an object

Dongle and USB problems

• CFL Manager Initialize Error[12]
• Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up
• Troubleshooting Dongle and USB Problems
• Service dongle does not appear in top part of the Service Dongle Manager main dialog box
• Service dongle has blank user name, and garbled expiry date
• LED on dongle does not light up when plugged in
• Using a service dongle with a non-USB system
• Licensing Manager shows wrong customer Dongle ID
• Licensing Manager shows no customer Dongle ID

Licensing and Configuration problems

• Troubleshooting License and Configuration Problems
• Feature Licensing Time Anomaly - Feature license expired before expiry date
• Unknown format error in Licensing Manager
• Mismatched Dongle ID error in Licensing Manager
• Emergency Device Feature LicenseRequest
• Feature Licensing Server communication failed (error)
• Application not licensed to run (error)
• Not connected to the Feature Licensing Server (error)
• Flash memory write error 36508 and CFL:WARNING: Feature licensing communication failed
• Runtime error in Service Dongle Manager
• System light is red in Licensing Manager
• Exception error in CFL software.
• Device plots but the licensed values are not at the expected values
• Error: Object reference not set to an instance of an object

See also

• Firmware resets, firmware download problems, CDI errors