The Wrist Cylinder Upgrade for FCO CA00567 has been revised to correct an error. Previously, the procedure instructed service engineers to thread the clevis onto the cylinder shaft, leaving three threads visible after it was locked down by the jam nut. However, three threads is not a sufficiently consistent measure, and could result in retracted wrist cylinders being different in length, causing skew in plate loading. The corrected procedure instructs service engineers to thread the clevis onto the cylinder shaft so that the end of the shaft is flush with the open end of the clevis.

Trendsetter 400/800/NEWS - GMCE Controlled Release 2.1 for GMCE Trendsetter 400/800 III base, Autoloader, ContinuousLoad, and NEWS is posted on the Control/Settings page. GMCE CR 2.1 includes an update for the DCAPI server. This CR can only be installed on GMCE devices.

Translations of the Trendsetter Autoloader Visual Reference Guide and Safety Guide for customers are available on the Reference page.

Trendsetter 400/800 III with serial numbers starting with TG are in production effective 15 Nov 2006. GMCE information has been added throughout the site including:

• New specifications on the Overview page.
• New Site Preparation Guide on the Installation page.
• New Installation Test Procedure Checklist and Installation Test Procedure on the Installation page.
• New Visual Reference Guide and Safety Guide for customers on the Reference page.
• Training information on the Reference page.
• Factory-installed GMCE Controlled Release 2.0 on the Control/settings page.
• A new link in the side menu for a GMCE information page.

Additional updated information and translations will be posted to the site as they are available.

A new picker up down sensor kit (part number 518-01911A) for MCE devices has been created due to reliability problems with picker sensor 10-3676A. See FCO CA10840 on the FCOs page for the kit number and procedure. This is a next failure FCO.

The CSC-PSS contact information for CAP has been updated on the Escalation page. The e-mail address has changed and separate phone numbers for Australia and Shanghai are now available.

See Trendsetter 400/800 AL Visual Quick Reference guide for TS8 MPE devices (part number 653-00954A-EN-A) on the Reference page.

This controlled release is for MPE Trendsetter Autoloader. CR2.1 includes MPE v1.56 firmware, Thermal Head v1.95 firmware, Print Console v2.4, and Service Shell v2.5 SP2. For details, see Trendsetter MPE Controlled Release version 2.1 on the Control-Settings page.

A new procedure, Replacing the Picker 3 guide cables , has been posted on the Procedures page.

This affects Thermal 1.x heads with head firmware version 1.93, 1.95, or 1.96 and LVD hardware version 4 or later

If all of the above conditions apply, and the device has more than one media setup, when you switch media the stroke tables may become corrupted and display all 33s. This can cause image artifacts or banding.

If the device you are working on meets all the conditions above and has more than one media setup, even if you are not experiencing image artifacts or banding, complete the following workaround:

Workaround

1. Check the stroke table by typing stroke.
2. Check the head firmware version and LVD hardware version by typing head version. You're looking for a Thermal 1.x head with:
   • head firmware version 1.93, 1.95, or 1.96
   and
   • LVD hardware version is 4 or later
3. Repair the stroke tables and prevent future corruption by using the following commands:
   • MPE: Type set head r6 0.
   • MCE, and newer MPE platforms where r6 does not exist: Type set head lvreverse 0.
4. MPE only: type nvs save head.
5. Reset the device.

The 33s in the stroke tables are active and have not been saved, so resetting the device will clear them. After resetting the device the head will perform a stroke cal automatically on the first plot as each media is selected.

A permanent solution will be rolled out in the next two weeks.

FCO CA04962 replaces the unload stepper motor cable (10-4855A-A or A-B) with a new cable (10-4855A-C). The new cable has better contacts in the motor-side IDC connector, which prevents the cable from heating up, melting, and possibly damaging the stepper motor. This FCO has a priority of Next Visit.

Note: This change is not being tracked via the ECO 100 Label.

A new troubleshooting item has been posted on the Base Trendsetter Troubleshooting page, describing the procedure to perform when one or more of the following symptoms occur:

• Output device spontaneously resets during plotting
• CRC check errors such as #38171 or low-level firmware errors such as #-46
• Digital I/O errors

FCO CA00752 introduced a new carriage driver board (503C01525B), which has a switching power supply that generates a high level of electrical noise. This noise is fed into the MCE board via carriage driver board power cable 220-00061A, which can cause SCSI CRC check errors, digital I/O errors, and low-level firmware errors.

FCO CA05160 corrects this problem by replacing the carriage driver board’s power cable with one that connects directly to the power supply instead of a point on the MCE board.

Note: The procedure for FCO CA00752 has also been updated with information about the new cable and how to connect it.

The Status Lights Upgrade Procedure for Trendsetter Autoloader and NEWS Devices has been posted on the Procedures page. This is a feature upgrade that customers may purchase in order to upgrade their NEWS or Autoloader devices to use the new, multicolored status lights.

This controlled release is for MCE Trendsetter 400/800 base, Autoloader, and Spectrum. CR3.3 includes MCE v1.18.15 firmware, Thermal Head v1.95 firmware, Xilinx 1.4, and Service Shell v2.5 SP1. For details, see Trendsetter MCE Controlled Release version 3.3 posted on the Control-Settings page.

This controlled release is for MPE Trendsetter Autoloaders and includes MPE v1.54 firmware, Thermal Head v1.95 firmware, Brisque Agent v1.0, and Service Shell v2.5 SP1. For details, see Trendsetter AL MPE Controlled release version 2.0 posted on the Control-Settings page.

When installing the GENINE board, the plastic film MUST be removed from the heat sinking compound on the back of the board. Failure to remove this film can lead to unexpected resets or premature failure of this board. For devices built between 1 April 2004 and 20 July 2004, please verify that the GENINE board has been installed correctly. See Checking GENINE board installation on the base Trendsetter Procedures page

A new procedure for replacing or repositioning the load table's plate ledge teeth has been added to the Procedures page.

The following troubleshooting items have been added to the Troubleshooting page:

• Automatic load calibrate does not work

The following new procedures have been posted on the Procedures page:
• Measuring engine, picker, and table actuator times and adjusting actuators
     Related procedures:
     • Adjusting the load ramp in/out actuator regulators
     • Adjusting the Picker 3 Up/Down Actuator Regulators
     • Adjusting the Picker 3 In/Out Actuator Regulators
     • Adjusting the separator in/out actuator regulators
     • Adjusting the table rotate on/off actuator regulators

See the Reference page.

The Picker 3 section of the PM procedure has been revised to add a step for checking and adjusting the distance between the picker head and the load table after a picker in command. If this distance is less than 25-30 mm, plate double-picking may occur.
Posted on the Maintenance page.

This update should only be installed to fix specific UDRC problems with Controlled Release 3.2. For details, see the Control-Settings page.

FCO CA04191 releases a kit for upgrading the hinges and gas struts on the plate bay door. This upgrade addresses the issues described in the Product Safety Alert posted on 18 Mar 2004.
The priority of this FCO is ASAP.

The following new procedures have been posted on the Procedures page:

• Replacing vacuum cups on Picker 3
• Measuring the picker vacuum level and setting the vacuum level threshold
• Replacing the autoloader unload table vacuum cups
• Measuring the unload table vacuum level and setting the vacuum threshold

The following new troubleshooting procedures for plate double-picking have been posted on the Troubleshooting page:

• Eliminating external (to the output device) causes of plate double-picking
• Plate double-picking on Picker 3 due to improperly adjusted picker head travel distance

Also, the following troubleshooting item has been updated to include the latest FCO (CA00567, wrist cylinder upgrade) for solving picker 3 double picking and picker vacuum timeout errors:

• Picker 3: Wrist or picker head in/out cylinders leaking

The release notes for the MCE firmware included in Controlled Release 3.2 instruct you to enter command load cal to have the device set the mh DistSensorToLEC parameter during an automatic load. However, there are two problems with this command. First, it should be load calibrate (assuming the previous load was an automatic load), and second, this command does not work in this firmware release. The plate is picked, but the picker never goes down and the device “hangs.” Thus, it is necessary to do a manual load calibrate to set the mh DistSensorToLEC parameter.
See the Known problems section of CR 3.2 for more information.

The Trendsetter II Autoloader Specifications have been revised and Creo Remanufactured Solutions (CRS) Specifications have been added to the Overview page:

• KRS Trendsetter II Autoloader Specifications
• KRS Trendsetter 400/800 Autoloader Specifications (TS8)
• KRS Trendsetter 3230/3244 Autoloader Specifications (TS3/TS4)

This problem was corrected with FCO CA04191 (July, 2004)
A Product Safety Alert to notify customers of a potential safety hazard on Trendsetter Autoloader and NEWS devices was sent to customers on 17 Mar 2004. Safety Alert From Creo: Trendsetter Autoloader and Trendsetter NEWS plate bay hinges went to all Trendsetter customers on the eCentral mailing lists and has also been posted on the Safety and Reference pages. Please encourage your customers to sign up for eCentral so that they can receive any future Alerts. Use Plate bay hinge inspection and replacement to inspect all of your TS AL sites.

This problem was corrected with FCO CA04191 (July, 2004)
The hinge that supports the plate bay door is subjected to heavy loads that can lead to excessive wear on the hinge pin causing premature failure. This should be inspected on all TS AL devices. See Plate bay hinge inspection and replacement. This document is posted on both the Maintenance and Procedures pages. The PM procedure has been revised to add more information on this inspection.

Updated Planned Maintenance kits and PM procedure are posted on the Maintenance page and Uptime/Spares kits are on the Parts page. See Trendsetter 400/800 PM kits - Excel spreadsheet, Trendsetter Autoloader/NEWS Planned Maintenance Procedure and Trendsetter Uptime/Spares Kits - Excel spreadsheet.

Specifications have been updated. See the Overview page.

Lastra LT-2/KPG LT-3 is no longer qualified on Trendsetter Autoloaders with P3 pickers. See the latest tech note: Invalid Key

This controlled release is for MCE Trendsetter 400/800 base, Autoloader, and Spectrum. CR3.2 includes MCE v1.18.10 firmware, Thermal Head v1.93 firmware, and Service Shell v2.5. For details, see the Control-Settings page. This is a next visit FCO.

This controlled release is for MCE Trendsetter 400/800 base, Autoloader, and Spectrum. CR3.0 includes MCE 1.18 firmware, and Service Shell 2.5. For details, see the Control-Settings page. This is a next visit FCO.

On MCE devices, the 16-tooth unload table pulley can prevent stalling and the belt guide for non-rotator Autoloaders can reduce belt wear. See FCO CA02183 for details.

Creo MPE devices are no longer being shipped with metal oxide varistors (MOVs) and spark gaps between line and ground. The MOV assemblies should be removed from units in the field (serial numbers TE 799 and earlier) at the next PM visit. See FCO CA01804 for details.

The installer file for Service Shell v2.4 SP1 is generating an error message when NVS parameters are backed up. The message will read:

• Timeout waiting for:
• OK
• From this command
• stg verify flash

To avoid this problem, download the updated Service Shell v2.4 SP1 Firmware Upgrade Script from the Service Shell Downloads page and install it on any machine where the Firmware installer file release date is prior to 15 Aug 2003.

CDs are now available for Controlled Release MCE 2.0 for the Trendsetter 400/800, Trendsetter AL and Trendsetter Spectrum. This controlled release is the early production release for MCE Spectrum and includes MCE 1.14 firmware and Media Console version 1.2. For details, see the Control-Settings page. This is a next visit FCO.

See the Reference page for Dutch version of the Trendsetter AL (TSM version) Operator Manual.

CDs are now available for Controlled Release MCE 1.2 for the Trendsetter 400/800 and Trendsetter AL. The MCE 1.2 controlled release includes Print Console 3.4 and MCE firmware required for Brisque 4.1. For details, see the Control-Settings page. This is a next visit FCO.

See the Maintenance page for French, German, Spanish, Italian, and Japanese versions of the Trendsetter AL Planned Maintenance Checklist for Customers.

See the Reference page for French, German, Spanish, Italian, and Japanese versions of the Trendsetter AL (TSM version) Operator Manual.

CDs are now available for Controlled Release MCE 1.2 for the Trendsetter 400/800 and Trendsetter AL. The MCE 1.2 controlled release includes Print Console 3.4 and MCE firmware required for Brisque 4.1. For details, see the Control-Settings page. This is a next visit FCO.

CDs are now available for Controlled Release MCE 1.1 for the Trendsetter 400/800 and Trendsetter AL. The MCE 1.1 controlled release includes updated Xilinx firmware code (1.65) and Service Shell 2.4 Service Pack 1. For details, see the Control-Settings page. This is a next visit FCO.

In response to customer requests, an initiative is underway to improve how scheduled maintenance is documented and tracked. One part of the initiative is to ensure that every device is checked for safety and overall operation first, before each assembly is assessed and cleaned/fixed. Once the PM work is finished, the customer is given a list of what has been done and asked to sign off on it. The advantage to Creo is that once the signed PM documents are filed centrally, we have a complete maintenance history for each machine.

The new customer checklist is to be filled out by the service engineer during a PM visit, signed by the customer, and a copy left on site. The customer PM checklist and procedures for Creo service are on the Maintenance page.

If the Trendsetter 400/800, Trendsetter AL, or Trendsetter Spectrum device is unable to communicate with the UDRC-LC (chemistry-free option), or an error of a possible leak or blockage in air flow is reported, the Lionel board should be hard reset. For details, see UDRC-LC on the Debris Removal Troubleshooting page.

Trendsetter II Autoloader specifications are available on the Overview page.

Information regarding sales and marketing, order management and customer support, as well as an FAQ regarding the new performance has been compiled at Performance improvements with 8 page CTP

This page contains information that is specific to Trendsetter MCE devices. Note that the terms Type II, TSM, and MCE are all used to refer to Trendsetter MCE in Trendsetter documentation.
All of the information listed on Trendsetter MCE Info is also available on the relevant pages within the Trendsetter 400/800, Trendsetter AL and Trendsetter NEWS sites.

A wrist cylinder upgrade kit for improved reliability and a kit for replacing the discontinued vacuum generator have been released. See FCO CA00567 for kit numbers and procedure.

Please ensure that all Trendsetter MCE devices have the carriage parameters set according to the carriage settings table on the Control/Settings page.

Kit 512-00031 includes stepper motor and pulley assembly and cable adapter. See FC0 CA00482 on the FCOs page.

The second MPE Controlled Release CD is now available for the Trendsetter AL. This Controlled Release includes version 1.83 firmware for Thermal Head 1.7 and Service Shell 2.4. For details, click on MPE Controlled Release version 1.1 on the Control-Settings page.

Specifications, Operator Manual and Site Prep documents for Trendsetter 400/800 (TSM/MCE) are now available. See the

• Specifications on the Overview page
• Operator Manual on the Reference page
• Site Prep on the Installation page

All Trendsetter 400/800 devices (MPE and MCE) except Trendsetter NEWS and Proofsetter Spectrum are now shipped with a UDRC for debris removal. See the Debris Removal site for more information about the UDRC.

Some new or replacement 1.7 thermal heads may not come online when an MCE device is powered up for the first time. A script is required to initialize the head. See the Troubleshooting page for more information.

Trendsetter 400/800 MCE is in limited Early Production for base and Autoloader. MCE enables smaller plate size (9x12) and speed improvements.
All Trendsetter 400/800 MCE devices will be shipped with a UDRC.
All non-Quantum Trendsetter 400/800 MCE devices will be shipped with a P33 head.
Trendsetters that require Brisque Direct will be MPE devices until Brisque Direct has been qualified on Trendsetter MCE devices.
MCE hardware, firmware and other documentation has been added to the site. Check the overview page for more early production information, reference page for operator manual and training links, control/settings page for MCE firmware information, parts page for MCE parts lists.
The Escalation process is the same as for MPE but be sure to indicate whether you are reporting on an MPE or MCE machine. Serial numbers for MCE machines start with TM.

Some unload table pans that were shipped in November, 2002 may have an extra flange at the rotate position. This flange may cause the rotator to jam or grind while trying to rotate. If the extra flange is detected on the unload pan (see photo 1 and 2), then the center panel (57-4687A) must be replaced.

Fretting on contacts between cable and sensor was causing loss of connection. A new cable and sensor should be installed for improved reliability. See E897 on the FCO page for appropriate kit number and procedure.
Note: Do this FCO at the same time as E876.

The new track will prevent cables from getting caught in cable track links, breaking and wearing out prematurely. An adaptor plate is included in the kit to mount the new track to the unload pan and traveler. See E876 on the FCOs page for kit numbers and installation procedure.
Note: Do this FCO at the same time as E897.

See the specs on the Overview page.

This site has been restructured to fit TechPlanet’s common navigation. If you have any questions or comments about the navigation, please contact TechPlanet feedback. For information about content in this site, please contact Janet Waterman.

The picker vacuum muffler should be used to check the picker wire cable tension instead of a 14mm wrench, See Version 3 Picker, Step 6 in the Trendsetter Autoloader/NEWS Planned Maintenance Procedure.

At sites where customers use positive plates, avoid a firmware upgrade unless it is absolutely necessary. An artifact has been seen lately on Trendsetter VLFs and Trendsetter Spectrums, and it is suspected that it affects all MPE-based devices. The artifact is an unimaged strip, 0.5 to 1.0 mm wide, visible on positive plates at the away end of the plate. The solution to the problem is to downgrade to an earlier version of the MPE firmware.

If you must do a firmware upgrade because you are replacing a thermal head, or for some other reason, see the troubleshooting note for tests to verify that the plates will be free of the problem and for a possible workaround if the problem does occur.

are available on the Installation page. Check the price list or contact Steve Froese for information on specific upgrades.

The first Controlled Release CD is now available for the Trendsetter AL (FCO E807). A Controlled Release is a package of software/firmware components that have been tested for compatibility with each other and with Trendsetter AL hardware. All machines should be upgraded to the latest controlled release version at the next visit. For details, click on Controlled Release version 1.0 on the Control/Settings page.

Creo has a contract with Rx Monitoring Services in Manchester, NH (603-666-6606 ext201) to provide Power & Environmental Site Surveys for the NAFTA region. The monitoring service includes voltage, current, temperature, humidity, dust and air pressure. Rx will provide the equipment to be installed at the customer site (for a maximum of 10 days), monitor it and send an e-mail report.

Air pressure monitoring is the latest addition to the Power & Environmental Site Survey. See Installing the Rx Air Pressure Sensor for details.

Use the "drum tick" command to help troubleshoot encoder issues. For detailed instructions, see Firmware Engineering's drum tick page.

Changes to the output device name were announced at Print 01. For details, see Output Devices Product Overview.

Picker guide cable routing modification. See ECO E042.

Release of Version 1.42 firmware to support V speed and debris removal See firmware 1.42 release notes.