This troubleshooting item describes how to resolve a problem in which you cannot install the new TwAm Processor license key after changing the dongle on the InSite Creative server.

Go to Can't install TwAm Processor license key after changing the dongle on an InSite Creative server on the Troubleshooting page.

When running Parallels Desktop for Mac on your Mac workstation, and using Kodak InSite Desktop for Windows, you may experieence a problem in which you drag an element while pressing Ctrl-Shift, expecting to create an alias, but the element is copied instead. This troubleshooting item describes how to resolve the behavior by remapping Parallels Desktop key preferences.

Go to When using Parallels Desktop, pressing Ctrl-Shift does not work as expected on the Troubleshooting page.

This troubleshooting item describes how to resolve an installer failure when upgrading an InSite Creative server that is in an integrated system that includes Prepress Portal or Storefront but not Prinergy.

Go to InSite Creative installer fails when upgrading a system integrated with Prepress Portal/Storefront but not Prinergy on the Troubleshooting page.

The new document Matchprint Virtual 5.1 for InSite Creative Workflow Quick Start Guide describes how to install and use Matchprint Virtual 5.1 in a Creative Workflow environment.

Go to the Reference page.

Go to Creating a task in a Creative Workflow project returns a 'sender is spoofed' e-mail message on the Troubleshooting page.

This troubleshooting item describes how to fix a licensing problem that can cause messages to appear on the InSite Prepress Portal home page. The messages indicate that the Prepress Portal server has been disconnected from the Creative Workflow/Asset Library server when in an integrated environment.

Go to Prepress Portal server intermittently disconnects from Creative Workflow/Asset Library server on the Troubleshooting page.

This troubleshooting item describes how to fix a problem with upload automation rules that may be causing uploads to fail.

Go to Upload fails after file transfer portion of upload completes on the Troubleshooting page.

The new technical bulletin InSite Creative Version Compatibility is available on the Connectivity page. The document describes which InSite Creative Workflow, Asset Library, and Variable Data Print software versions are compatible with which versions of InSite Prepress Portal and Storefront software.

Go to the Windows Troubleshooting item for details.

When using a Web browser on a Mac to upload elements, certain versions of the Sun Java software that is installed on the Mac can prevent the upload from starting. This troubleshooting item describes how to check which version of Java is installed on the Mac computer and how to fix the problem if an unsupported version is installed.

Go to Uploads won't start when uploading elements using a Web browser on a Mac on the Troubleshooting page.

This troubleshooting item describes how to manually reset InSite Desktop on a Mac or PC workstation when you need to reset Desktop but cannot start it to access the Reset command.

Go to Resetting InSite Desktop when you cannot start it on the Troubleshooting page.

This troubleshooting item describes how to fix a problem with the Smart Review Thawte certificate that may cause a runtime exception error to appear when trying to start Smart Review.

Go to Starting Smart Review on a Mac results in error: index out of range on the Troubleshooting page.

This troubleshooting item describes how to correctly replace the dongle and license keys on a server running InSite Creative Workflow, InSite Asset Library, or InSite Variable Data Print.

Go to Changing the dongle on an InSite Creative server fails with error code:-1716 on the Troubleshooting page.

A new revision of the InSite Creative Workflow and Asset Library 3.0.3 System Administration Guide is now available on the Reference page. The document has been revised to include the correct procedures for customizing the Web interface headers, footer, and color scheme.

The following document translations are now available on the Installation page:

• InSite Creative Workflow 3.0 Stand-Alone Presite (Japanese)
• InSite Creative Workflow and InSite Asset Library 3.0 Integrated Presite (Japanese)
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Installation Test Procedure Checklist (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Integrated With Prepress Portal Installation Test Procedure Checklist (German, Spanish, French, Italian, and Japanese)

As well, the following document translations are now available on the Reference page:

• InSite Creative Workflow 3.0 Help for the Web (Japanese)
• InSite Creative Workflow 3.0 Help for Desktop (Japanese)
• InSite Creative Workflow and Asset Library 3.0 Help for the Web (Japanese)
• InSite Creative Workflow and Asset Library 3.0 Help for Desktop (Japanese)
• InSite Creative Workflow 3.0 Release Notes (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow and Asset Library 3.0 Release Notes (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow and Asset Library 3.0 Integrated With Prepress Portal Release Notes (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow 3.0 Quick Start Guide (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow and Asset Library 3.0 Quick Start Guide (German, Spanish, French, Italian, and Japanese)
• InSite Creative Workflow and Asset Library 3.0 Integrated With Prepress Portal Quick Start Guide (German, Spanish, French, Italian, and Japanese)

This troubleshooting item describes how to fix a problem in which you cannot open the Color Target Manager on a recently installed Creative Workflow/Asset Library 3.0.3 system.

Go to Color Target Manager won't start and “Network path was not found” error appears on the Troubleshooting page.

This troubleshooting item describes how installing Microsoft software update KB936021 can cause e-mail notification to stop working, and how to remove the update to fix the problem.

Go to Creative Workflow/Asset Library/Variable Data Print does not send e-mail notifications to users and log files grow quickly on the Troubleshooting page.

This procedure describes how to integrate a Creative Workflow/Asset Library/Variable Data Print server with a Prepress Portal server in a non-Prinergy environment—for example, in a Brisque, Prinergy Evo, or third-party workflow.

Find this procedure on the Installation page and the Troubleshooting page.

The following on-site training checklists have been updated on the Reference page:

• InSite Creative Workflow 3.0.3 On-Site Training Checklist
• InSite Creative Workflow and InSite Asset Library 3.0.3 On-Site Training Checklist

This troubleshooting item describes how an old, unsupported version of Matchprint Virtual can cause Smart Review to fail with an InvocationTargetException error message.

Go to Smart Review won't start and fails with an InvocationTargetException error on the Troubleshooting page.

This troubleshooting item describes where to find Desktop's log, preferences, and cache files on either a Mac or PC workstation, in the event that Desktop will not start or does not run properly and you want to locate the files to check them for problems.

Go to Where do I find InSite Desktop's log and cache files? on the Troubleshooting page.

This troubleshooting item describes how to configure Desktop to run successfully on a PC workstation with the Vista operating system installed.

Go to InSite Desktop won't run on a PC with the Windows Vista operating system on the Troubleshooting page.

This troubleshooting item describes the error messages that may be received when trying to approve the color for a file in Smart Review, and explains how to correct the problem by setting the permissions on a file on the Mac workstation.

Go to Color approval in Smart Review fails with error message indicating an unsupported version of Matchprint Virtual on the Troubleshooting page.

This troubleshooting item describes how to delete some unstable cache files to fix the problem of e-mail notification messages sent from Prepress Portal, Creative Workflow, or Asset Library being garbled when viewed with Microsoft® Entourage® e-mail client software on a Mac.

Go to Text of email notifications is unreadable on a Macintosh computer on the Troubleshooting page.

This procedure describes how to modify a registry value and an .xsl file to change the size of the pages that are used when a user generates a proof report from Smart Review or from the Tasks view of a project in Creative Workflow 3.0.

Go to Changing the paper size for Creative Workflow proof reports on the Troubleshooting page.

Kodak TeamWorks 3.0 has been renamed to Kodak InSite Creative Workflow 3.0 system. The product's TechPlanet site has been updated accordingly. Older versions of the product will continue to be referred to as TeamWorks.

This troubleshooting item describes the Safari preference that must be set in order for Smart Review to open in Safari on a Mac workstation.

Go to Smart Review won't start in a Safari Web browser on the Troubleshooting page.

The following installation guides are now available on the Installation page:

• InSite Creative Workflow 3.0 Stand-Alone Presite
• InSite Creative Workflow and Asset Library 3.0 Integrated Presite
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Factory Installation Guide
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Stand-Alone On-Site Integration Guide
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 With Prepress Portal On-Site Integration Guide
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Installation Test Procedure Checklist
• InSite Creative Workflow, Asset Library, and Variable Data Print 3.0 Integrated With Prepress Portal Installation Test Procedure Checklist

The following documents are now available on the Reference page:

• Creative Workflow 3.0 Help for the Web
• Creative Workflow 3.0 Help for Desktop
• Creative Workflow and Asset Library 3.0 Help for the Web
• Creative Workflow and Asset Library 3.0 Help for Desktop

• Creative Workflow 3.0 Release Notes
• Creative Workflow and Asset Library 3.0 Release Notes
• Creative Workflow and Asset Library 3.0 Integrated With Prepress Portal Release Notes

• Creative Workflow 3.0 Quick Start Guide
• Creative Workflow and Asset Library 3.0 Quick Start Guide
• Creative Workflow and Asset Library 3.0 Integrated With Prepress Portal Quick Start Guide

• Creative Workflow and Asset Library 3.0 System Administration Guide
• Creative Workflow and Asset Library 3.0 Integrated With Prepress Portal System Administration Guide

This procedure explains how to defragment disks to improve InSite server performance.

Go to Defragmenting an InSite Server Disk on the TeamWorks 3.0 Reference page.

The following new training materials are available:

• InSite Creative Workflow 3.0.3 On-Site Training Guide
• InSite Creative Workflow and InSite Asset Library 3.0.3 On-Site Training Guide
• InSite Creative Workflow and InSite Asset Library 3.0.3 Integrated With InSite Prepress Portal
• InSite Creative Workflow 3.0.3 On-Site Training Checklist
• InSite Creative Workflow and InSite Asset Library 3.0.3 On-Site Training Checklist

Go to the TeamWorks 3.0 Reference page.

The new document Upgrading to Creative Workflow and Asset Library 3.0.3 with Prepress Portal 5.0.3 is now available on the TeamWorks 3.0 Procedures page and Reference page. This document describes the steps that you must take to complete the migration of user accounts and roles when you upgrade a system to Creative Workflow and Asset Library 3.0.3 integrated with Prepress Portal 5.0.3.

The following release notes are now available on the TeamWorks 3.0 Reference page:

• TeamWorks 3.0.3 Release Notes—for TeamWorks 3.0.3 running in a stand-alone environment
• TeamWorks and EyeMedia 3.0.3 Release Notes—for TeamWorks and EyeMedia 3.0.3 running in a stand-alone environment
• TeamWorks and EyeMedia 3.0.3 Integrated With InSite Release Notes—for TeamWorks and EyeMedia 3.0.3 running in an integrated environment with InSite 4.5 or InSite 5.0.3

The new troubleshooting item Thumbnails aren't generated when PostScript or EPS files are uploaded to a project or library is available on the TeamWorks 3.0 Troubleshooting page. This item describes how to fix a Prinergy® Evo database that has become corrupted and is failing to process PostScript and EPS files successfully.

Be sure to check the new TeamWorks 3.0 TechPlanet site frequently for documents and other information. TeamWorks 3.0.2 is currently in beta.