Troubleshooting

Choose a keyword to go to troubleshooting items or other technical information associated with that keyword.

administration

• Color Target Manager won't start and “Network path was not found” error appears
• Existing staff user is no longer listed in InSite Creative Administration
• InSite Creative Administration locks up and becomes unusable

applets

• Applets don't run when using Prepress Portal, Creative Workflow, or Asset Library in Safari on an Intel-based Mac

color

• Color Target Manager won't start and “Network path was not found” error appears

e-mail

• Creating a task in a Creative Workflow project returns a 'sender is spoofed' e-mail message
• InSite Creative does not send e-mail notifications to users and log files grow quickly
• Text of email notifications is unreadable on a Macintosh computer
• Expected e-mail messages about project and library activity are not received

InSite Desktop

• NEW! When using Parallels Desktop, pressing Ctrl-Shift does not work as expected
• InSite Desktop for Windows 3.1 installation fails, cannot install .NET Framework 3.5
• When trying to download Desktop from Internet Explorer 7, download fails with error “Internet Explorer cannot download...”
• Resetting InSite Desktop when you cannot start it
• Where do I find InSite Desktop's log and cache files?
• InSite Desktop won't run on a PC with the Windows Vista operating system

integration

• NEW! InSite Creative installer fails when upgrading a system integrated with Prepress Portal/Storefront but not Prinergy
• Prepress Portal server intermittently disconnects from Creative Workflow/Asset Library server
• Integrating Creative Workflow, Asset Library, and Variable Data Print with Prepress Portal or Storefront in a non-Prinergy environment
• Creative Workflow/Asset Library server can't connect to Prinergy 4.0 database
• Disconnecting a Creative Workflow/Asset Library server from a Prinergy system

Java

• Opening Smart Review fails with error message: Not enough memory for Java VM

licensing

• NEW! Can't install TwAm Processor license key after changing the dongle on an InSite Creative server
• Changing the dongle on an InSite Creative server fails with error code:-1716
• Portal home page shows Libraries, even though libraries are not licensed

logging in

• Login to Creative Workflow/Asset Library fails with error message “The server has detected some difficulties...Cookies must be enabled...”

networking

• Prepress Portal server intermittently disconnects from Creative Workflow/Asset Library server
• Color Target Manager won't start and “Network path was not found” error appears

Oracle

• Creative Workflow/Asset Library server can't connect to Prinergy 4.0 database
• Oracle 9i installer for Creative Workflow/Asset Library won’t start when run from a disk copy

Prinergy Evo

• Process template editor crashes when trying to open Prinergy Evo process templates for the TwAm Processor
• Thumbnails aren't generated when PostScript or EPS files are uploaded to a project or library
• Can’t manually start PrinergyEvo.exe on a Creative Workflow or Asset Library server
• “Class Not Registered” error appears when starting PrinergyEvoAdmin.exe on a Creative Workflow/Asset Library server

profiles

• Where does Creative Workflow/Asset Library store color profiles?

proof reports

• Changing the paper size for Creative Workflow proof reports

proxy servers

• Proxy server support

Smart Review

• Smart Review won't start, JNLP file download fails
• Starting Smart Review on a Mac results in error: index out of range
• Smart Review won't start and fails with an InvocationTargetException error
• Color approval in Smart Review fails with error message indicating an unsupported version of Matchprint Virtual
• Changing the paper size for Creative Workflow proof reports
• Smart Review won’t start in a Safari Web browser
• Applets don't run when using Prepress Portal, Creative Workflow, or Asset Library in Safari on an Intel-based Mac
• Rendering processes won’t start on a newly installed Creative Workflow/Asset Library server; no thumbnails appear and Smart Review won’t work
• Opening Smart Review fails with error message: Not enough memory for Java VM

tasks

• Creating a task in a Creative Workflow project returns a 'sender is spoofed' e-mail message
• In a TeamWorks system without Matchprint Virtual, no users can be assigned tasks
• Task creation fails with error message “Message not found for: -1”
• Task creation fails when the task name is in Japanese

thumbnails

• Thumbnails aren't generated when PostScript or EPS files are uploaded to a project or library
• Rendering processes won’t start on a newly installed Creative Workflow/Asset Library server; no thumbnails appear and Smart Review won’t work
• Thumbnail timeout errors are reported when uploading elements

uploading elements

• Upload fails after file transfer portion of upload completes
• Uploads won't start when uploading elements using a Web browser on a Mac
• Thumbnails aren't generated when PostScript or EPS files are uploaded to a project or library
• Applets don't run when using Prepress Portal, Creative Workflow, or Asset Library in Safari on an Intel-based Mac
• Uploads become very slow when the Java Console window is open
• Rendering processes won’t start on a newly installed Creative Workflow/Asset Library server; no thumbnails appear and Smart Review won’t work
• Uploading files with long Japanese file names fails
• Element upload starts but never finishes
• Thumbnail timeout errors are reported when uploading elements