Troubleshooting

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Choose a keyword to go to troubleshooting or other technical information associated with it.

Background information

Chkdsk

• Chkdsk registry key information

disk fragmentation

• Defragmentation of Hard Disks on Creo X86 Windows-Based Workflow Servers

drivers

• See the Downloads page.
• Windows 2000 error message “Suitable device driver not found” when loading driver for P1000

error messages

• Client computers disconnected due to false detection of a denial-of-service attack
• How to reactivate Windows when prompted during login or when OS is locked out
• Blue screen with STOP 0x0000007f error on Windows NT, 2000, XP and 2003
• Adaptec CIOArrayManagement error logged in Eventviewer
• Error message “This set cannot be catalogued because the media containing the set data is missing”

Event Log

• Windows 2000: PCAnywhere perf counter errors rapidly fill up W2K event log

files, can’t delete/copy

• Windows client can’t classify files that contain illegal NT file system characters (Prinergy-specific)

Ghost utility

• Ghost won't start off the DOS command line on DG servers

installation

• Removing Windows Hotfixes and Service Packs that damage a system
• installation page

NetBEUI

• Network performance problems with NetBEUI

network

• Client computers disconnected due to false detection of a denial-of-service attack
• Network performance problems with NetBEUI

PCAnywhere

• Windows 2000: PCAnywhere perf counter errors rapidly fill up W2K event log

performance

• AViiON 2700/Windows 2000 performance issues: workaround
• Controlling memory pool leakage in Windows 2000
• winmgmt.exe process stops responding or consumes more memory and CPU resources when running on an InSite box with SP2 installed

Performance Monitor

• Network Interface counter unavailable in Performance Monitor

Prinergy-specific

• See also the Prinergy troubleshooting page.
• Prinergy Evo fails to make a Xerox Mockup proof
• Upon completion of a proof, annoying message box appears on the server

Print Console

• Service Shell and/or Print Console unable to communicate with the server or device
• TCP/IP UDP Port conflicts: Service Shell 2.6 and 3.0, PrintConsole 4, or PSRM do not operate properly

RAS

• Determing what you computer you are connecting to when dialing into a system via RAS
• RAS FAQ - (printable .pdf version)

registry

• Searching remote registries

Removable Storage Manager (RSM)

• Error message: “This set cannot be catalogued because the media containing the set data is missing”
• RSM reports automatic library configuration error messages
• After rebooting the system, RSM does not detect the tape library changer, it only shows the single drive
• Prinergy - Archiver RSM Troubleshooting Page

security

• Overcoming user ID conflicts

service packs

• See the installation page.

Services for Mac

• Cannot Connect a MacOS 8.x or 9.x Client to a Server Running Windows 2003.

Samba

• Cannot access a UNIX network share that is being shared using SAMBA

Service Shell

• Service Shell and/or Print Console unable to communicate with the server or device
• TCP/IP UDP Port conflicts: Service Shell 2.6 and 3.0, PrintConsole 4, or PSRM do not operate properly

startup

• How to reactivate Windows when prompted during login or when OS is locked out
• Can’t figure out why application is auto-launching at startup

Task Scheduler

• Windows 2000 Task Scheduler fails to launch tasks

video

• Video always goes to VGA mode when rebooted

virus

• Client computers disconnected due to false detection of a denial-of-service attack
• Norton AntiVirus Information
• Norton AntiVirus Zip Overhead Fix
• Norton AntiVirus Causes BSOD During the Refine Process
• Slowdown in Normalize Process on Prinergy Server when Norton AntiVirus is Installed