Trendsetter 400/800/NEWS - GMCE Controlled Release 2.1 for GMCE Trendsetter 400/800 III base, Autoloader, ContinuousLoad, and NEWS is posted on the Control/Settings page. GMCE CR 2.1 includes an update for the DCAPI server. This CR can only be installed on GMCE devices.

Translations of the Trendsetter 400/800 III Visual Reference Guide and Safety Guide for customers are available on the Reference page.

Trendsetter 400/800 III with serial numbers starting with TG are in production effective 15 Nov 2006. GMCE information has been added throughout the site including:

• New specifications on the Overview page.
• New Site Preparation Guide on the Installation page.
• New Installation Test Procedure Checklist and Installation Test Procedure on the Installation page.
• New Visual Reference Guide and Safety Guide for customers on the Reference page.
• Training information on the Reference page.
• Factory-installed GMCE Controlled Release 2.0 on the Control/settings page.
• A new link in the side menu for a GMCE information page.

Additional updated information and translations will be posted to the site as they are available.

Use kit number 512-00372A to replace the mechanical film guide’s away side guide mount on Trendsetter devices with serial numbers TM1018 to TM10163. See FCO CA10122 on the FCOs page.

Use kit number 512-00368A to replace a failed single strut on devices with serial numbers TM676 to TM1130. See FCO CA10120 on the FCOs page.

FCO CA03931 changes TEC reed switches or microswitches to optical sensors to improve reliability. It applies to TS4/TS8 Heidelberg-built devices with serial numbers Sxx386xxxx (TS400/800) and Sxx385xxxx (TS4). The procedure involves replacing the old TEC backbone with a new TEC backbone. This FCO should only be applied if there have been repeated failures of the TEC backbone, clamp microswitches, and/or reed switches. Do not apply this FCO for an individual switch failure.

The TS3 speed upgrade procedure has been revised to correct the scale of the templates in Appendix A. See Trendsetter Upgrades on the Overview or Procedures page.

FCO CA03931 changes TEC reed switches or microswitches to optical sensors on TS3 and TS3/8 MPE devices to improve reliability. The procedure involves replacing the old TEC backbone with a new TEC backbone. This FCO should only be applied if there have been repeated failures of the TEC backbone, clamp microswitches, and/or reed switches. Do not apply this FCO for an individual switch failure.

The CSC-PSS contact information for CAP has been updated on the Escalation page. The e-mail address has changed and separate phone numbers for Australia and Shanghai are now available.

For a failure of PS1, PS2, PS3, or PS4, order the appropriate kit that includes hardware and a procedure for the power supply replacement. See FCO CA06199 on the FCOs page for details.

See Trendsetter 400/800 Visual Quick Reference guide for TS8 MPE devices (part number 653-00953A-EN-A) on the Reference page.

The Optical encoder troubleshooting checklist posted on the Procedures and Troubleshooting pages is intended to help when encoder problems are suspected. It should be completed before requesting a shaft encoder upgrade.

Vibration limitation for Trendsetters technical bulletin is posted on the Reference page.

See Enabling film imaging on Trendsetter 400/800 II (MCE) on the Procedures page.

See FCO CA06616 on the FCOs page for details. Kit 512-00260A includes replacement parts for all pivot blocks and a replacement procedure. This is a next failure FCO.

This affects Thermal 1.x heads with head firmware version 1.93, 1.95, or 1.96 and LVD hardware version 4 or later

If all of the above conditions apply, and the device has more than one media setup, when you switch media the stroke tables may become corrupted and display all 33s. This can cause image artifacts or banding.

If the device you are working on meets all the conditions above and has more than one media setup, even if you are not experiencing image artifacts or banding, complete the following workaround:

Workaround

1. Check the stroke table by typing stroke.
2. Check the head firmware version and LVD hardware version by typing head version. You're looking for a Thermal 1.x head with:
   • head firmware version 1.93, 1.95, or 1.96
   and
   • LVD hardware version is 4 or later
3. Repair the stroke tables and prevent future corruption by using the following commands:
   • MPE: Type set head r6 0.
   • MCE, and newer MPE platforms where r6 does not exist: Type set head lvreverse 0.
4. MPE only: type nvs save head.
5. Reset the device.

The 33s in the stroke tables are active and have not been saved, so resetting the device will clear them. After resetting the device the head will perform a stroke cal automatically on the first plot as each media is selected.

A permanent solution will be rolled out in the next two weeks.

A new troubleshooting item has been posted on the Troubleshooting page, describing the procedure to perform when one or more of the following symptoms occur:

• Output device spontaneously resets during plotting
• CRC check errors such as #38171 or low-level firmware errors such as #-46
• Digital I/O errors

See the troubleshooting item on the Troubleshooting page.

FCO CA00752 introduced a new carriage driver board (503C01525B), which has a switching power supply that generates a high level of electrical noise. This noise is fed into the MCE board via carriage driver board power cable 220-00061A, which can cause SCSI CRC check errors, digital I/O errors, and low-level firmware errors.

FCO CA05160 corrects this problem by replacing the carriage driver board’s power cable with one that connects directly to the power supply instead of a point on the MCE board.

Note: The procedure for FCO CA00752 has also been updated with information about the new cable and how to connect it.

When installing the GENINE board, the plastic film MUST be removed from the heat sinking compound on the back of the board. Failure to remove this film can lead to unexpected resets or premature failure of this board. For devices built between 1 April 2004 and 20 July 2004, please verify that the GENINE board has been installed correctly. See Checking GENINE board installation on the Procedures page

See the Troubleshooting page for the following items:

• MCE System command reports very low temperature
• Subscan variability on imaged plates

See PLL Lock errors - MCE on the Troubleshooting page.

The load ramp sensor extension cable (10-5155A) that was used in devices with serial numbers TM042 to TM467 could fail because the wrong pin was used. For details, see the FCOs page. This is a Next Visit FCO.

A new procedure has been posted on the Procedures page: Measuring engine, picker, and table actuator times and adjusting actuators.

See the Reference page.

MPE boards (10-3692B) with serial numbers 1A0049xx and date code 2004-05-12 were shipped without the NVS parameters and state variables initialized. For details on fixing the problem, see the General exception fault after replacing MPE board troubleshooting item on the Troubleshooting page.

This update should only be installed to fix specific UDRC problems with Controlled Release 3.2. For details, see the Trendsetter MCE Controlled Release 3.2 Update 1 page.

Three procedures for checking carriage drive belt tension have been revised and combined into one procedure that applies to all 4/8-page Trendsetters. For details, see the Procedures page.

The optical sensors will provide improved reliability. Order kit #512-00083A for TS8 MPE devices. For details, see the FCOs page. This is a Next Failure FCO.

On some MCE devices, the screws for the TEC sensors may not be tight. This can interfere with the motion of the lock/unlock cylinder. Devices with serial numbers TM329 to TM335 should be checked. For details, see the TECs with optical sensors fail to lock or unlock troubleshooting item on the Troubleshooting page.

The following specifications have been updated on the Overview page:

• KRS Trendsetter 400 II Quantum Specifications
• KRS Trendsetter 3244 Specifications (TS3)
• Invalid Key
• KRS Trendsetter 400 Quantum Specifications (TS8)
• KRS Trendsetter 800 Quantum Specifications (TS8)

On the recent version of the PolyScience chiller, which is a grey model rather than black, there is an error in the interface connector on the back. The interface has a cable detect that signals the device firmware to turn the coolant pump and the compressor on/off, but some chillers have the incorrect interface installed. See the Troubleshooting page for a workaround that will fix the cable detect and give some control over the chiller. A field change order (FCO) will be issued later to provide a permanent fix.

A procedure for Using Test Plot Applet(TPA) is available on the Procedures page For more detailed information on TPA, see the Service Shell online help.

The optical sensors will provide improved reliability. Order kit #512-00112A for MCE devices. For details, see the FCOs page. This is a next PM FCO.

Updated Planned Maintenance and Uptime/Spares kits are posted on the Maintenance and Parts pages. See Trendsetter 400/800 PM kits - Excel spreadsheet and Trendsetter Uptime/Spares Kits - Excel spreadsheet.

Specifications have been updated. See the Overview page.

Recently we have seen a number of installations of the Xitron RasterBlaster system directly connected to a Trendsetter. Please be aware that this is an unsupported configuration. If you come across any such installation, please report it to Trendsetter Product Development. For details, see the Connectivity page.

On MCE devices there have been random occurences of BBRAM corruption. For details see Machine electronics failed power on self-tests on the Troubleshooting page.

This controlled release is for MCE Trendsetter 400/800 base, Autoloader, and Spectrum. CR3.2 includes MCE v1.18.10 firmware, Thermal Head v1.93 firmware, and Service Shell v2.5. For details, see the Control-Settings page. This is a next visit FCO.

Drum amp shunt resistor for MCE devices improved to prevent damage by high surge of current. For details, see the FCOs page. This is a next failure FCO.

This Carriage Driver Upgrade for MPE/MCE will increase the performance and reliability of Trendsetter carriage systems. The new carriage driver board operates from a single 48V power supply and does not need PS3 to operate. This FCO is applicable to TS8 (MPE) & TSM (MCE) devices that use a 48V carriage driver. See FCO CA00752 for details.

This controlled release is for MCE Trendsetter 400/800 base, Autoloader, and Spectrum. CR3.0 includes MCE 1.18 firmware, and Service Shell 2.5. For details, see the Control-Settings page. This is a next visit FCO.

Creo MPE devices are no longer being shipped with metal oxide varistors (MOVs) and spark gaps between line and ground. The MOV assemblies (part number 10-4018A) should be removed from units in the field (serial numbers TE 799 and earlier) at the next PM visit. See FCO CA01804 for details.

With Controlled Release 2.0 for MCE devices, customers still running Brisque version 4.0.97 must update the lookup tables before their device will be recognized. See the "Brisque Direct Update.txt" patch file in the root of the Controlled Release CD (651-00057A) for instructions on doing this.

The installer file for Service Shell v2.4 SP1 is generating an error message when NVS parameters are backed up. The message will read:

• Timeout waiting for:
• OK
• From this command
• stg verify flash

CDs are now available for Controlled Release MCE 2.0 for the Trendsetter 400/800, Trendsetter AL and Trendsetter Spectrum. This controlled release is the early production release for MCE Spectrum and includes MCE 1.14 firmware and Media Console version 1.2. For details, see the Control-Settings page. This is a next visit FCO.

Order 10-4766C if you have to replace an MCE board.

See the Reference page for Dutch version of the Trendsetter 400/800 (TSM version) Operator Manual.

A kit is available for air leaks near the U47 sensor on 10-4766D-D and earlier MCE boards. For details, see FCO CA01716 on the FCOs page.

CDs are now available for Controlled Release MCE 1.2 for the Trendsetter 400/800 and Trendsetter AL. The MCE 1.2 controlled release includes Print Console 3.4 and MCE firmware required for Brisque 4.1. For details, see the Control-Settings page. This is a next visit FCO.

See the Maintenance page for French, German, Spanish, Italian, and Japanese versions of the Trendsetter 400/800 Planned Maintenance Checklist for Customers.

See the Reference page for French, German, Spanish, Italian, and Japanese versions of the Trendsetter 400/800 (TSM version) Operator Manual.

Before replacing a 15-3330 drum amp on an MPE device, try to calibrate it using the Calibrating the 15-3330 drum amp procedure on the Procedures page.

CDs are now available for Controlled Release MCE 1.2 for the Trendsetter 400/800. The MCE 1.2 controlled release includes Print Console 3.4 and MCE firmware required for Brisque 4.1. For details, see the Control-Settings page. This is a next visit FCO.

503C01525B replaces 10-4935C. For kit information, see FC0 CA00663 on the FCOs page.

CDs are now available for Controlled Release MPE 1.2 and MCE 1.1 for the Trendsetter 400/800. The MPE 1.2 controlled release includes MPE firmware to support small plates and fourth pin on devices with a 4 pin drum, and Service Shell 2.4 SP1. The MCE 1.1 controlled release includes updated Xilinx firmware code (1.65) and Service Shell 2.4 SP1. For details, see the Control-Settings page. This is a next visit FCO.

In response to customer requests, an initiative is underway to improve how scheduled maintenance is documented and tracked. One part of the initiative is to ensure that every device is checked for safety and overall operation first, before each assembly is assessed and cleaned/fixed. Once the PM work is finished, the customer is given a list of what has been done and asked to sign off on it. The advantage to Creo is that once the signed PM documents are filed centrally, we have a complete maintenance history for each machine.

The new customer checklist is to be filled out by the service engineer during a PM visit, signed by the customer, and a copy left on site. The customer PM checklist and procedures for Creo service are on the Maintenance page.

The following documents have been posted to the MCE Info page:

• MPE to MCE: Common Status Checks
• MPE to MCE: Selected Commands and Parameters

If the Trendsetter 400/800, Trendsetter AL, or Trendsetter Spectrum device is unable to communicate with the UDRC-LC (chemistry-free option), or an error of a possible leak or blockage in air flow is reported, the Lionel board should be hard reset. For details, see UDRC-LC on the Debris Removal Troubleshooting page.

On some MCE devices there have been random shifts where the image is shifted away from the LEC. For details see Image shift away from the LEC.

Trendsetter 800 II and Trendsetter 800 II Quantum specifications are available on the Overview page.

Information regarding sales and marketing, order management and customer support, as well as an FAQ regarding the new performance has been compiled at Performance improvements with 8 page CTP

This page contains information that is specific to Trendsetter MCE devices. Note that the terms Type II, TSM, and MCE are all used to refer to Trendsetter MCE in Trendsetter documentation.
All of the information listed on Trendsetter MCE Info is also available on the relevant pages within the Trendsetter 400/800, Trendsetter AL and Trendsetter NEWS sites.

The Trendsetter 400/800 Installation procedure has been revised for rebranding, MCE, and to replace the label placement appendix with links to the procedures on the Installation page.

A procedure for placing plate alignment labels on Trendsetter 400/800 (MCE) has been posted on the Installation page. The procedure is different to the one for Trendsetter 3244 because there are four registration pins and smaller plate sizes can be used.
The Trendsetter 400/800 Installation procedure has been revised for rebranding, MCE and to replace the label placement appendix with links to the procedures on the Installation page.

INTERNAL and CONFIDENTIAL. The MCE Trendsetter devices have new drum speed settings that allowed us to eliminate interleaving from all models. Refer to the drum settings table on the Control/Settings page to determine the proper drum settings for different speed and head configurations. For more information or detail, please contact Steve Froese.

Please ensure that all Trendsetter MCE devices have the carriage parameters set according to the carriage settings table on the Control/Settings page.

There have been some cases of the clamp plates breaking in production. Inspect these on next visit or PM. For details see Cracked or broken clamp plates.

Kit# 512-00043 provides UDRC connectivity for Chemistry-free option (LC) on MCE Trendsetters. See FC0 CA00386 on the FCOs page.

The second MPE Controlled Release CD is now available for the Trendsetter 400/800. This Controlled Release includes version 1.83 firmware for Thermal Head 1.7 and Service Shell 2.4. For details, click on MPE Controlled Release version 1.1 on the Control-Settings page.

Specifications, Operator Manual and Site Prep documents for Trendsetter 400/800 (TSM/MCE) are now available. See the

• Specifications on the Overview page
• Operator Manual on the Reference page
• Site Prep on the Installation page

All Trendsetter 400/800 devices (MPE and MCE) except Trendsetter NEWS and Proofsetter Spectrum are now shipped with a UDRC for debris removal. See the Debris Removal site for more information about the UDRC.

Some new or replacement 1.7 thermal heads may not come online when an MCE device is powered up for the first time. A script is required to initialize the head. See the Troubleshooting page for more information.

Trendsetter 400/800 MCE is in limited Early Production for base and Autoloader. MCE enables smaller plate size (9x12) and speed improvements.
All Trendsetter 400/800 MCE devices will be shipped with a UDRC.
All non-Quantum Trendsetter 400/800 MCE devices will be shipped with a P33 head.
Trendsetters that require Brisque Direct will be MPE devices until Brisque Direct has been qualified on Trendsetter MCE devices.
MCE hardware, firmware and other documentation has been added to the site. Check the overview page for more early production information, reference page for operator manual and training links, control/settings page for MCE firmware information, parts page for MCE parts lists.
The Escalation process is the same as for MPE but be sure to indicate whether you are reporting on an MPE or MCE machine. Serial numbers for MCE machines start with TM.

A document for Configuring Windows 2000 as a PPP Server for MCE TCP/IP Serial Connection with Print Console has been posted on the Procedures page.

Fretting on contacts between cable and sensor was causing loss of connection. A new cable and sensor should be installed for improved reliability. See E897 on the FCO page for appropriate kit number and procedure.

If you have to replace a TEE board, order kit 518-00003. The kit includes the board plus necessary fittings. See FCO CA00063 on the FCO page.

The checklist is divided into numbered sections with approximate time required so that you can divide the PM procedures according to customer schedule. Each section can be performed independently. After each section, you can return the device to operational status. See the Maintenance page for the revised Trendsetter 400/800 PM checklist.

Some 15-3466 components were shipped from the manufacturer with an incorrect or completely ignored deadband calibration. The device may fail drum initialization intermittently. See the troubleshooting item for information on how to check the deadband calibration to see if the drum drive amp should be replaced.

See the specs on the Overview page.

Processless has been changed to Chemistry-Free - internal documents will be renamed on next revision.

ECO E740 includes a UDRC-LC upgrade kit for Trendsetter 400/800 and installation/upgrade procedure. UDRC parts page also updated.

A small number of drum brake control boards (#10-4795A-B) used for both the TS8 and NEWS were faulty. Drum Amp Displays Code 5 includes a procedure to check on whether the board is faulty.

A common drum (50-2111) is now used for both the TS8 and NEWS. It can be identified by the crescent-shaped brass counterweight mounted on the endbell. This drum requires a belt tension of 70Hz. See E404 on the FCO page for more information.

Some customers find the UDRC too noisy. The kit now includes longer hoses and cables so that the unit can be placed farther away from the device operator. See E921 on the FCO page for more information.

At sites where customers use positive plates, avoid a firmware upgrade unless it is absolutely necessary. An artifact has been seen lately on Trendsetter VLFs and Trendsetter Spectrums, and it is suspected that it affects all MPE-based devices. The artifact is an unimaged strip, 0.5 to 1.0 mm wide, visible on positive plates at the away end of the plate. The solution to the problem is to downgrade to an earlier version of the MPE firmware.

If you must do a firmware upgrade because you are replacing a thermal head, or for some other reason, see the troubleshooting note for tests to verify that the plates will be free of the problem and for a possible workaround if the problem does occur.

are available on the Overview page. Check the price list or contact Steve Froese for information on specific upgrades.

Verion B and version C of the TEE board (10-3672) can be used for FCO D547. When ordering a TEE board, please ask for version B so that the stock can be used. Information about FCO D547 is on the FCOs page.

The first Controlled Release CD is now available for the Trendsetter 400/800 base (FCO E854). A Controlled Release is a package of software/firmware components that have been tested for compatibility with each other and with Trendsetter hardware. All machines should be upgraded to the latest controlled release version at the next visit. For details, click on Controlled Release version 1.0 on the Control-Settings page.

A new technical bulletin describes the simpler latch on the side access panel for 4/8 page Trendsetters. See the Reference page.

Guidelines for troubleshooting problems with the load ramp plate sensors have been added to the Troubleshooting page.

Strange behavior of the carriage, including stalling and excessive motor temperature, could be caused by faulty capacitors on the carriage drive board (10-3761B). Before replacing the board or motor, follow the steps in the troubleshooting note Overcurrent in Carriage Drive Boards

Creo has a contract with Rx Monitoring Services in Manchester, NH (603-666-6606 ext201) to provide Power & Environmental Site Surveys for the NAFTA region. The monitoring service includes voltage, current, temperature, humidity, dust and air pressure. Rx will provide the equipment to be installed at the customer site (for a maximum of 10 days), monitor it and send an e-mail report.

Air pressure monitoring is the latest addition to the Power & Environmental Site Survey. See Installing the Rx Air Pressure Sensor for details.

Some of the glass used in the load ramp is bowed from side to side and plates are hitting the bottom edge of the glass during the unload sequence. The type of damage you're likely to see is bending or crumpling of plates, and/or scratching on the back of plates. You may also find metal debris on the glass or in the machine. See troubleshooting note for more detail.

Use the "drum tick" command to help troubleshoot encoder issues. For detailed instructions, see Firmware Engineering's drum tick page.

The cable assembly (10-4947A), in kits 05-2023 (TS4) and 05-2024, needs to be replaced with a longer version 10-4947B. Existing kits cannot be rev'd to add the new cable, though a new cable will be added to WIP and future kits. Instead service logistics will ship the new, longer cable 10-4947B with any order it gets for kits 05-2023 or 05-2024.
If you perform FCO E120 on any Trendsetter 4/8 page device, be sure you get the cable along with the 05- kit and use the longer B version cable when performing the upgrade. If you have performed this upgrade to any devices in the past, please order 10-4947B and replace it on the next visit.

Our PCB vendor has been mislabeling the relay delay control board used in ALL output devices. The correct part number for the board is 10-3701D, and the vendor has been labeling it with 10-3743D. If you are replacing this board, order the 10-3701D part number rather than the part number on the board. Also, please use a permanent marker to correct the part number on any board you find in the field with the incorrect part number.

Redesign of the top panel to accommodate a new Southco latching mechanism. Service needs to order the new hinge when replacing the top panel. For parts information, see Top Panel Kit.

Door uses a latching mechanism that is not visible from the outside. To open the door, push FIRMLY on the top of the door. The first base machine to ship is TE422 and the first Proofsetter is PX096. For service implications, see FCO E243

All consumable items required for maintenance can be ordered from either Bedford or the Response Centre. See list and instructions: Maintenance Consumables

Load ramp sensor #36-3141 has wrong focal length. Replace with #36-3210. See FCO E312 for information.

The dehumidifier unit has replaced the desiccant box in all new Trendsetter machines. See FCO E246 for upgrade procedure.

The purpose of this Protocol is to provide a uniform procedure for evaluating airborne emissions from CreoScitex systems while they are imaging ablative printing media. See the Imaging System Airborne Emissions Assessment Protocol

Release of firmware version 2.51A/B (ECO D207. )For details see firmware pages. Note: this f/w requires MPE board 10-3692A, preferably version E.

Unreliable TEC backbone reed switches are replaced with microswitches (15-3478) will now be used. See FCO E120 for more information.