Troubleshooting

Note: Whenever possible, run Diagnostics as a shortcut to resolve a troubleshooting issue. You can run diagnostics either locally or remotely.
For more information, see Diagnostics/Service demos and Diagnostics/Service tools on the Reference page.

Choose a keyword to go to troubleshooting or other technical information associated with it.

Connectivity

• MCE connection fails on Magnus 400 Quatnum with Dell PE2900 workstations (19 Jun 2007)
• Restoring the Unauthenticated User connection on Magnus 400 Quantum (30 Nov 2006)

Drum

• Drum oscillation (18 Jul 2005)
• Drum decelerates (slows down), or drum speed deviates (13 Apr 2005)

Error/system messages

• "Punch Format is not available" appears on Magnus 400 Quantum when exposing small plates (12 Jun 2007)
• “Machine dongle not detected” on Magnus 400 Quantum and Lotem 400 Quantum (15 Feb 2007)
• Network subsystem error on Magnus 400 (28 Jun 2006)
• Drum-related error message appears on Magnus 400 Quantum with Prinergy (18 Dec 2005)
• Carriage Motor Present
• Exposing half resolution option on Lotem Quantum (30 Dec 2002)

Exposing

• Expose does not start and a host-related error message appears (04 Apr 2004)

Firmware

• MCE/GMCE Firmware Search Page
• Accessing thermal 2 head parameters in MCE

Heads

• Always check the pin alignment before connecting the control cable (24 Oct 2007)
• Head Installing (04 Feb 2002)
• Thermal head hose connections leak coolant
• Focus offset and Z-stage error adjustment on TH2 (30 Jun 2003)
• Measuring Voltages on a TH2 head
• LDD calibrate
• Th2 Voltages and safety circuitry (05 Nov 2003)

Image quality

• Banding might occur when using Agfa Amigo plates and thermal 2 head (15 Jun 2008)
• Fogging on Image in Lead Corners with Small 0.15 mm Plates (20 Jul 2004)
• Banding appears on printed images with 3 or 4 colors (06 May 2004)
• Black vertical lines appear on the exposed image (05 May 2004)
• Vacuum pump turns off and image is faded or out of focus (20 Apr 2004)
• Prinergy Normalizer
• Banding problems and head replacement indicate oil residue in head air system (11 Feb 2003)
• Bbs shutter does not close on Lotem Quantum (30 Dec 2002)
• Black frame appears around the plate's color bar (18 Dec 2002)
• Black 10 micron line appears along the joint when exposing mixed staccato/AM files (07 Aug 2003)
• Carriage beam holding pin slides backwards towards the carriage beam (15 Dec 2002)
• Edge detection on Lotem Quantum (29 Dec 2002)
• How to Run LDD Calibrate (05 Nov 2003)
• Image artifacts caused by data shifts on Lotem Quantum (15 Dec 2002)
• Laser beam was not detected (error 02317) (05 Nov 2003)
• Mean Absolute Error (MAE) lines during focus verbose (11 Jun 2003)
• Pixel stuck on image (15 Dec 2002)
• Software version table (16 Jul 2003)
• Tone reproduction is not applied to the plate (18 Dec 2002)

Loading

• Plate skews during drum loading (24 Jun 2007)
• Loading issues and error messages: troubleshooting table for customers (07 Dec 2003)

Misregistration

• Misregistration appears in the height direction on Lotem 400 small and Magnus 400 with MCU (updated 18 Mar 2007)

Other

• UDRC hose collides with rotating drum on Magnus 400 Quantum (04 Jul 2007)

Performance

• Activating Windows 2000 cache memory on Magnus 400 and Magnus 400 II family platesetters (03 Jun 2008)

Plates

• Plate skews during drum loading (24 Jun 2007)
• Dents in 0.15 mm plates (21 Jul 2004)

See also

• Thermal Heads - troubleshooting
• Thermal Heads - error codes

Startup

• Lotem Controller monitor does not turn on, though power is on and fans are heard
(22 Mar 2004)
• Reformatting a partitioned hard disk (30 Sep 2003)

Unloading

• Unload conveyor speed is much faster than the processor speed on Magnus 400 (23 Jan 2007)
• Plate expose and unload fail (16 Mar 2004)