Troubleshooting

Choose a keyword to go to troubleshooting or other technical information associated with it.

appleshare

• Persistent startup connection to server that doesn’t exist
• Symantec Antivirus 9.0 breaks services for Macintosh

application compatibility

• Media config installer not visible in Kodak Proofing Software on Mac
• Mac OSX compatibility chart

Archiver

• Prinergy: Archiver can't retrieve data for files with Mac illegal characters in filename

Autologger

• OPI: File names that begin with dot hang in autologger input folder

background

• NoWonder Customer Support
• MacCentral

CPU

• Which CPU Supports Which OS?

connecting

• Prinergy: Connecting to the server from the Mac takes a long time

copy

• Files Cannot be Deleted, Copied

crash

• Prinergy: Mac crashes while attempting to add input files

delete

• Files Cannot be Deleted, Copied

documents

• OPI: Images show as documents on the Mac
• QuarkXPress: Known Issues With OS 8.5+

Eversmart scanners

• G4s running OS 9.04 crash during boot sequence when connected to EverSmart Scanners

Fetch

• Download problems using Fetch on a Mac

file names

• File cannot be found or file is in use errors on a Mac OS X server [ID: 82172]
• OPI: File names that begin with dot hang in autologger input folder
• Prinergy: On the Mac, file names displayed in storage tab change when archived or retrieved
• Prinergy: Primary file name truncated to 8.3 length
• RIPed files show up in the held queue without any filenames

file size

• Prinergy: When viewed from the Macintosh, files residing on a Windows 2000 server are displayed with the incorrect file size

firmware

• Apple G3/400 Ultra2 SCSI Card Firmware Update

hang

• Prinergy: On Mac, Workshop hangs right after starting up

held queue

• RIPed files show up in the held queue without any filenames

hosts file

• Mac OS 10.5 does not use Netinfo Manager to edit the hosts file

illegal characters

• Illegal Mac file names
• Prinergy: Archiver can’t retrieve data for files with Mac illegal characters in filename

images

• OPI: Images show as documents on the Mac

iMate USB adapter

• iMate USB Adapter Causes Problems with Preps

incorrect time

• Prinergy: Incorrect time in Queue Manager on the Mac

input files

• Prinergy: Mac crashes while attempting to add input files

Intense Seps2Comp

• New! “System error -2804” when launching Adobe Acrobat with Intense Seps2Comp plug-in

jobs folder

• Mac Finder closes suddenly when accessing the Prinergy Jobs folder
• I can’t see jobs on my Macintosh for up to 30 minutes after rebooting
• Prinergy: During installation of a secondary server on an Alpha platform, Mac share creation for the jobs folder fails

jumping folders

• Hotfix for jumping folders in Mac OS8/Windows NT

NT

• Jumping folders in Mac OS8/Windows NT
• Mac locks up accessing files on NT4
• Mapping an NT macshare
• OPI: Mac sees different files than NT sees on the server

online help

• Prinergy: Online Help doesn’t work on Mac with IE 4.5

OS X

• Prinergy Connect support for Mac OS X Leopard
• Mac OSX compatibility chart (CreoScitex-specific)
• OS X compatibility with Adobe applications

parse

• Macintosh Applications PPDs not parsed

Preps

• Preps incompatible with Yosemite G3 White & Blue

preview files

• Prinergy: Preview files are not associated with VPS extension on Mac

primary server

• Prinergy: Mac or Intel Workshop client can't see Prinergy primary server

Queue Manager

• Prinergy: Incorrect time in Queue Manager on the Mac

secondary server

• Prinergy: During installation of a secondary server on an Alpha platform, Mac share creation for the jobs folder fails

share

• Not all PDF files are visible on Mac share
• Prinergy: During installation of a secondary server on an Alpha platform, Mac share creation for the jobs folder fails
• Prinergy: Workshop doesn't recognize that I have a share mounted on my Mac

SMB

• Job data displays incorrectly when using SMB connectivity on a Mac computer

startup

• Persistent startup connection to server that doesn’t exist

storage tab

• Prinergy: On the Mac, file names displayed in storage tab change when archived or retrieved

time-out

• CPS: Error: 236 Data Input Time-Out

troubleshooting tools

• AppleCare Tech Info Library
• MacCentral
• NoWonder Customer Support
• Version Tracker

UNIX

• G3 macs get disconnected from network when connected to UNIX server via Helios Ethershare

versions

• Version Tracker
• New! Checking, Upgrading and Downgrading Java versions for Mac OSX 10.2-10.3

VPS

• Preview Files do not have 4/C preview icon

• Prinergy: Preview files are not associated with VPS extension on Mac
• VPS: Spot colours display incorrectly
• VPS version for Mac OS 9 on a G4-based machine

Windows

• see the MacWindows site for Macintosh-Windows integration solutions

Workshop

• How can I run two copies of Prinergy Workshop on Mac OS X?
• Job Favorites cannot be saved in Prinergy Workshop
• Prinergy Workshop on a Mac is slow to open job folders when jobs are stored in Xserve volumes [ID: 82173]
• Prinergy update fails with a “Failed to split file” error - Update fails when installing Workshop using the Mac OS9 installer
• Can't authenticate 4.0.2.1 Workshop installer on Mac OS 10.3.9
• Prinergy: Mac or Intel Workshop client can't see Prinergy primary server
• Prinergy: On Mac, Workshop hangs right after starting up
• Prinergy: Workshop doesn't recognize that I have a share mounted on my Mac
• Prinergy: Workshop (MRJ) on Mac leaks memory