Print Console Knowledge Base

Choose a keyword to go to the workarounds or other technical information associated with it.

Acrobat

• Online help items inaccessible when Acrobat Reader is deleted (see problem #505* in the Print Console 1.0.1 Release Notes document)

Agfa

• Third-Party TIFF Workflows and Print Console 1.0 (721 KB) (17 Apr 2000). Describes connecting third-party TIFF workflows (PCC, Barco, and Agfa)

application error

• “Application Error” message displayed when exiting Print Console

attention window

• Attention window buttons display incorrectly (see problem #572* in the Print Console 1.0.1 Release Notes document)

Barco

• Third-Party TIFF Workflows and Print Console 1.0 (721 KB) (24 Jul 2000).
  Technical Bulletin for integrating Print Console 1.0 with Barco.

crashes

• When the incorrect carrier is loaded (via the Device menu, Load Carrier option), Print Console and the device hang
• Right-clicking on a collapsed job in the Pending Queue causes a Dr. Watson error (and Print Console crashes)
• “Application Error” message displayed when exiting Print Console

deleting jobs

• Deleting a Job in Print Console does not Flush the Job from Rampage

Delta

• How to Bypass Delta to Run TIFF Downloader
• Cannot Establish Communications between Delta and Device
• Third Party Workflow Unable to Connect to Print Console 1.0.4

device clipping

• Incorrect Device Clipping settings after installing—or upgrading to—Print Console 1.0.1

diagnostic plot

• Diagnostic series plot not working properly (problem #498 in the Change Request Database*)

Dr. Watson

• When the incorrect carrier is loaded (via the Device menu, Load Carrier option), Print Console and the device hang
• Right-clicking on a collapsed job in the Pending Queue causes a Dr. Watson error (and Print Console crashes)

endless plot

• Endless Plot: on systems that use TIFF Downloader

error messages

• “Can’t find media” message appears when submitting TIFFs from PCC
• “Can’t find media” is displayed in the Status column for a job where Print Console was supposed to pick media automatically
• “Failed in RIP” status for TIFF files in Print Console
• “Application Error” message displayed when exiting Print Console
• SCSI Asynchronous Transfer Request Error Message
• Insufficient Memory Warning on Every Tiff Downloader Image

firmware

• Configuring Device Control Software to Automatically Send a String to the Device at Start Up

graphics

• Print Console 1.0 Workstation Graphics Issues (14 KB)
• VLF Trendsetter images missing after installing Print Console 1.0.2

grouping files

• Job options set via the Job Properties dialog box apply only to the first file in a group of files (problem #517 in the Change Request Database*)

GUI

• When the incorrect carrier is loaded (via the Device menu, Load Carrier option), Print Console and the device hang
• Right-clicking on a collapsed job in the Pending Queue causes a Dr. Watson error (and Print Console crashes)
• VLF Trendsetter images missing after installing Print Console 1.0.2
• Print Console UI spontaneously resizes (see problem #573 in the Print Console 1.0.1 Release Notes document and/or in the Change Request Database*)
• Images for GUI animation cannot be found
• Attention window buttons display incorrectly (see problem #572* in the Print Console 1.0.1 Release Notes document)

hot folders

Spoolers (hot folders) crash, or job only partially images when using Screen2Go TIFFs from a Brisque
• Print setups are no longer associated with hot folders after upgrading from build 44 to build 53 (problem #550 in the Change Request Database*)
• Hot folders can go cold, in certain situations, if you close the debugger

image shift

• Main scan direction image shift (5/16") (problem #536 in the Change Request Database *)
• Incorrect Device Clipping settings after installing–or upgrading to–Print Console 1.0.1
• Configuring Print Console for a Default Negative Mainscan Direction Image Shift (14 KB) (12 Jan 2000)

installation

• Incorrect Device Clipping settings after installing–or upgrading to–Print Console 1.0.1
• VLF Trendsetter images missing after installing Print Console 1.0.2
• Third Party Workflow Unable to Connect to Print Console 1.0.4
• “Creo Diagnostic Tool” Message prints despite having a valid license key
• Refer to the Upgrading to Print Console 1.0.1 from Print Console 1.0 (18 KB) service note, which explains several known software configuration issues (and the appropriate workarounds) that you should be aware of before upgrading to Print Console 1.0.1.

job options

• Job options set via the Job properties dialog box apply only to the first file in a group of files (problem #517 in the Change Request Database*)
• Multiple Copy Option in Job Properties Not Working

license keys

• “Creo Diagnostic Tool” Message prints despite having a valid license key
• TIFF Downloader “Creo Diagnostic Tool” message prints mirrored on laminated proof. You can follow this link for more details, but unfortunately, there is no workaround or fix available at this time (see CR#492 in the Change Request Database*)
• Third Party Workflow Unable to Connect to Print Console 1.0.4

media

• “Creo Diagnostic Tool” Message prints despite having a valid license key
• Image on plate “scaled”: output media thickness not set correctly
• Configure output media dialog box doesn’t accept commas (see problem #289 in the Print Console 1.0.1 Release Notes document and/or in the Change Request Database*)
  
  Documents:
• List of Media Index Numbers
  Links to Media page on intranet where the document is regularly maintained.

output device interface

• When the incorrect carrier is loaded (via the Device menu, Load Carrier option), Print Console and the device hang

online help

• Online help items inaccessible when Acrobat Reader is deleted (see problem #505* in the Print Console 1.0.1 Release Notes document)

PCC

• “Can’t find media” message appears when submitting TIFFs from PCC
• Third-Party TIFF Workflows and Print Console 1.0 (721 KB) (updated 24 Jul 2000).

PPD and PPX files

• Different media sizes in PPD files (see the Print Console 1.0.1 Release Notes document)
• PPX file doesn’t contain all valid print setups (see problem #501 in the Known Problems section, Print Console 1.0 (1.0.0.53) Release Notes (71 KB) document and/or in the Change Request Database*)
• ppx file doesn't contain proper punch coordinates

Prinergy

• “Creo Diagnostic Tool” message prints despite having a valid license key
• Prinergy and Print Console 1.0 Technical Bulletin (07 Oct 1999)
• Plate separations from Prinergy do not show up in Print Console’s queues until each separation is processed
• Print Console Remains in Detecting-Edge Mode.

print setups

• PPX file doesn’t contain all valid print setups (see problem #501 in the Known Problems section, Print Console 1.0 (1.0.0.53) Release Notes (71 KB) document and/or in the Change Request Database*)
• Print setups are no longer associated with hot folders after upgrading from build 44 to build 53
  (problem #550 in the Change Request Database*)

queues

• Staccato image quality poor and imaging time slow
• Plate separations from Prinergy do not show up in Print Console’s queues until each separation is processed
• Right-clicking on a collapsed job in the Pending Queue causes a Dr. Watson error (and Print Console crashes)
• Backslash character in Input Queue name causes the queue to be deleted in Print Console 1.x
• Status column disappears on the Queues window
  (see problem #410 in the Print Console 1.0.1 Release Notes document and/or in the Change Request Database*)

Rampage

• Third Party Workflow Unable to Connect to Print Console 1.0.4
• Can't Disable a Color, Dieline, or Varnish in a Job Submitted by Rampage
• Deleting a Job in Print Console does not Flush the Job from Rampage
  
  Documents
• Rampage v8.1-Spectrum Connection for Print Console 1.0 (303 KB) (WARNING! This Rampage-supplied document may not print correctly with Acrobat Reader 3.)
  Although Rampage has qualified version 8.1 with Print Console 1.0, CreoScitex has not. Version 8.1 is only qualified with the Trendsetter News with Print Console 2.0.2.7.
• Rampage v7.4-Spectrum Connection for Print Console 1.0 (68 KB) (WARNING! This Rampage-supplied document may not print correctly with Acrobat Reader 3.)
• Rampage and Print Console 1.0.x Technical Bulletin (205 KB) (24 Jul 2000)

scaling

• Image on plate “scaled”: output media thickness not set correctly

SCSI

• Image on plate “scaled”: output media thickness not set correctly
• Data General workstations and Adaptec SCSI adapter and driver (see problem #571 in the Print Console 1.0.1 Release Notes document and/or in the Change Request Database*)
• SCSI Asynchronous Transfer Request Error Message
• Creo Platesetter Workstation / Recorder Serial Interface Enhancements (157 KB) (27 Jun 2000).

separations

• Plate separations from Prinergy do not show up in Print Console’s queues until each separation is processed
• Can't Disable a Color, Dieline, or Varnish in a Job Submitted by Rampage

serial communications

• Creo Platesetter Workstation / Recorder Serial Interface Enhancements (157 KB) (27 Jun 2000).

service menu

• Using the Print Console 1.x Service Menu (120 KB) (31 Jan 2000)

submitting files

• Plate separations from Prinergy do not show up in Print Console’s queues until each separation is processed
• “Can’t find media” message appears when submitting TIFFs from PCC
• Submit File Dialog Box Closes Without Adding Files to the Pending Queue in Print Console (problem #378 in the Change Request Database*)

Staccato

• Staccato image quality poor and imaging time slow

status column

• Status column disappears on the Queues window (see problem #410 in the Print Console 1.0.1 Release Notes document and/or in the Change Request Database*)

TIFF Workflows

• Insufficient Memory Warning on Every Tiff Downloader Image
Illegal Characters in File Name Cause “Waiting for Image Parameters” Error
Spoolers (hot folders) crash, or job only partially images when using Screen2Go TIFFs from a Brisque
• “Can’t find media” message appears when submitting TIFFs from PCC
• “Can’t find media” is displayed in the Status column for a job where Print Console was supposed to pick media automatically
• “Failed in RIP” status for TIFF files in Print Console
• Third-Party TIFF Workflows and Print Console 1.0 (721 KB) (24 Jul 2000).
• Prinergy and Print Console 1.0 Technical Bulletin (07 Oct 1999)
• Rampage and Print Console 1.0.x Technical Bulletin (205 KB) (17 Apr 2000)
• Rampage v7.4-Spectrum Connection for Print Console 1.0 (68 KB) (WARNING! Rampage-supplied document may not print correctly with Acrobat Reader 3.)
Screen2Go Application Note (Brisque DFE-to-Trendsetter Workflow) (902 KB) (27 Jun 2000)

TIFF Downloader

• How to Bypass Delta to Run TIFF Downloader
• Insufficient Memory Warning on Every Tiff Downloader Image
• TIFF Downloader “Creo Diagnostic Tool” message prints mirrored on laminated proof. You can follow this link for more details, but unfortunately, there is no workaround or fix available at this time (see CR#492 in the Change Request Database*)
• “Creo Diagnostic Tool” Message prints despite having a valid license key (for Print Console 1.0.4 only)
• TIFF Downloader “Creo Diagnostic Tool” Message prints despite having valid license key (for all versions of Print Console).
• TIFF Downloader Transform option sometimes fails (problem #483 and #537 in the Change Request Database*)
• All jobs fail after a failed transform job (problem #1798 in the Change Request Database*)
• “Can’t find media” message appears when submitting TIFFs from PCC
• “Can’t find media” is displayed in the Status column for a job where Print Console was supposed to pick media automatically
• “Failed in RIP” status for TIFF files in Print Console

Documents:

• TIFF Downloader 2.0 Reference Guide (263 KB) Note: this reference guide is not intended for customers, but for an internal audience.
• See TIFF Downloader for more information, including downloads and patches.

transform

• TIFF Downloader Transform option sometimes fails (problem #483 and #537 in the Change Request Database*)
• All jobs fail after a failed transform job (problem #1798 in the Change Request Database*)

upgrading

• Incorrect Device Clipping settings after upgrading to—or a clean installation of—Print Console 1.0.1
• Third Party Workflow Unable to Connect to Print Console 1.0.4
• Refer to the Upgrading to Print Console 1.0.1 from Print Console 1.0 (18 KB) service note (explains several known software configuration issues, and the appropriate workarounds. Read before upgrading to Print Console 1.0.1.

Vacuum

• Vaccum errors on loading a carrier
  (for more information see problem #509* in the Print Console 1.0.1 Release Notes document)

VLF Trendsetter

• VLF Trendsetter images missing after installing Print Console 1.0.2

* For more information about the Print Console Change Request Database go to Outlook > Public Folders > All Public Folders > Print Production > Print Console > Problem Reporting. Note that the Change Request Database was formerly known as the Problem Reporting System/Database.