Troubleshooting

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Adobe Acrobat

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine
• Adobe Discontinues Sales of Acrobat Version 6. Customers Can Only Purchase Version 7

colors

• Prinergy Evo is unable to generate DeviceGray output direct to plate
• Knockout CMYK White can cause content to disappear after refine in Prinergy Evo
• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set
• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

color management

• During output, received a no Color Management license error message in Prinergy Evo

CT/LW (CEPS output)

• CEPS output does not support 2-byte characters in the file name

error reporter

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip

EPS files

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

fonts

• Licensed fonts may not work after an operating system upgrade or change on server computers or the Prinergy Evo dongle stops working
• Type 1 fonts not working. Fonts will not load if they are not in a PC format.

Ghosting

• Reghosting the Prinergy Evo system disk while retaining JobData

Harmony curves

• Harmony Calibration curve not found on direct output in Prinergy Evo

history

icc profiles

• During output, received a no Color Management license error message in Prinergy Evo
• Refine to PDF/X-3 does not allow user to specify output intent

imposition

• Imposed output can't be shifted when outputting TIFF files from Prinergy Evo

installation

• Document not found error message appears in Explorer when updating Evo using Evo Admin
• See the Prinergy Evo Installation guide for information on installing Prinergy Evo.
• Unable to Download Prinergy Evo Updates Via the Updates Tab - File not found in Internet Explorer

languages

• Simplified Chinese Prinergy Evo displays incorrect characters if installed on a Traditional Chinese Windows operating system

licensing

• Licensed fonts may not work after an operating system upgrade or change on server computers or the Prinergy Evo dongle stops working
• Prinergy Evo Server Computer Windows License Overflow

Macintosh

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip
• For Macintosh OS 9 clients, Process Template Editor May Stop Responding When Opening Process Templates from A Previous Version of Prinergy Evo
• Mac OS X Finder does not automatically refresh SMB share folders
• Prinergy Evo Client software will not connect from a Macintosh computer

mounting volumes

• Unable to mount the Prinergy Evo client disk image on Mac OS 10.3.X

online help

• Can't open the Prinergy Evo Online Help on a Windows operating system

operating systems

• Simplified Chinese Prinergy Evo displays incorrect characters if installed on a Traditional Chinese Windows operating system

output

• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set
• Variable text marks are replaced with squares on output

passwords

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

PDF

• PDF 1.4 files that contain transparency lose their Trim Box during Refine To PDF in Prinergy Evo
• Prinergy Evo Client cannot display thumbnails of refined PDF files

Preps

• Problems Adding Devices to Preps
• Blank pages appear at beginning of JDF marks file in a PDF to PDF job from Preps
• Vector Image Control Strip (ICS) test mark causes slow process submission in Prinergy Evo
• Older marks may cause Preps 5.1.3 to stop working

Prinergy

• Problems with Prinergy and Prinergy Evo co-existing on the same computer

Print Console

• Upgrading to Prinergy Evo from a Delta and submitting TIFF files to Print Console can cause multiple separations and jobs to appear in Print Console

processes

• Perform a reset to clear process problems in Prinergy Evo
• Deleting Prinergy Evo Processes

Quark

• QuarkXPress 6.1 classifies a font as corrupt if the Font ID and Font Family ID are different

resetting

• Deleting Prinergy Evo Processes

screening

• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set

server

• Prinergy Evo Server Computer Windows License Overflow

special characters

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip

spectrum proofing

• Upgrading to Prinergy Evo from a Delta and submitting TIFF files to Print Console can cause multiple separations and jobs to appear in Print Console

starting

• Prinergy Evo Fails To Start

TIFF files

• Imposed output can't be shifted when outputting TIFF files from Prinergy Evo

transparency

• PDF 1.4 files that contain transparency lose their Trim Box during Refine To PDF in Prinergy Evo

uninstalling

• Manually Removing Prinergy Evo Software

VPS

• VPS 1.2.8 can't open Prinergy Evo or Prinergy created VPS files; reports error: FileName.ext.1a.c.VPS: unknown field with tag 334 (0x14e) ignored.

Windows

• Conflict occurs between permissions set up in Windows and the Prinergy Evo installer

WinZip

• Unable to extract input files with non-ASCII names from ErrorReporter zip files using WinZip

Xpo

• Xpo 3.00.79 for Magnus 800/400Q and Lotem Quantum does not support Windows Server 2003
• When you send a TIFF file to a Lotem 400 Quantum platesetter with a 2400 dpi head, the job fails