Troubleshooting

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Choose a keyword to go to troubleshooting or other technical information associated with it.

connectivity

• Punch does not work after upgrading from Prinergy 2.0 to Prinergy 2.1.08 (16 Dec 2002)

drum

• Drum oscillation (17 Jul 2005)
• Drum decelerates (slows down), or drum speed deviates (13 Apr 2005)

error/system messages

• “Machine dongle not detected” on Magnus 400 Quantum and Lotem 400 Quantum (15 Feb 2007)
• Drum is in error state appears during data transfer (24 Jan 2007)
• Debug error appears during shutdown (21 Sep 2005)
• Carriage Motor Present
• Exposing half resolution option on Lotem Quantum (30 Dec 2002)
• Loader Local 3 cannot be opened from diagnostics (11 Feb 2003)
• PLL error messages (08 Jul 2003)
• This operation is not allowed appears in the device handling window when configuring an imagesetter in parallel to a S or F speed platesetter using 1 TSP (20 Jan 2004)
• TSP error 7125 on Lotem (10 Dec 2002)

expose

• Expose does not start and a host-related error message appears (04 Apr 2004)

firmware

• MCE/GMCE Firmware Search Page (09 Jul 2006)
• Preventing QuantumSeries/Firmware problems when using Service Shell 2.3 on Win 95 (27 Oct 04)
• Accessing thermal 2 head parameters in MCE
• PLL error messages (08 Jul 2003)

heads

• Always check the pin alignment before connecting the control cable (24 Oct 2007)
• Head Installing (04 Feb 2002)
• Coolant leaks from the thermal head hose connections (02 Sep 2004)
• Focus offset and Z-stage error adjustment on TH2 (30 Jun 2003)
• Measuring Voltages on a TH2 head
• LDD calibrate
• Th2 Voltages and safety circuitry (05 Nov 2003)

imaging

• Photoactivity or pressure marks on Kodak plates (29 Nov 2004)
• Fogging on Image in Lead Corners with Small 0.15 mm Plates (20 Jul 2004)
• Banding appears on printed images with 3 or 4 colors (06 May 2004)
• Black vertical lines appear on the exposed image (05 May 2004)
• Vacuum pump turns off and image is faded or out of focus (20 Apr 2004)
• Prinergy Normalizer
• Banding problems and head replacement indicate oil residue in head air system (11 Feb 2003)
• Bbs shutter does not close on Lotem Quantum (30 Dec 2002)
• Black frame appears around the plate's color bar (18 Dec 2002)
• Black 10 micron line appears along the joint when exposing mixed staccato/AM files (07 Aug 2003)
• Carriage beam holding pin slides backwards towards the carriage beam (15 Dec 2002)
• Edge detection on Lotem Quantum (29 Dec 2002)
• How to Run LDD Calibrate (05 Nov 2003)
• Image artifacts caused by data shifts on Lotem Quantum (15 Dec 2002)
• Laser beam was not detected (error 02317) (05 Nov 2003)
• Mean Absolute Error (MAE) lines during focus verbose (11 Jun 2003)
• Pixel stuck on image (15 Dec 2002)
• Software version table (16 Jul 2003)
• Tone reproduction is not applied to the plate (18 Dec 2002)

loading

• Enhanced enable detector kit (part number 518-00481A) (27 Nov 2003)
• Loading issues and error messages: troubleshooting table for customers (07 Dec 2003)

misregistration

• Misregistration appears in the height direction on Lotem 400 small and Magnus 400 with MCU (updated 18 Mar 2007)
• Misregistration due to registration pins location conflict with plate size (18 Jun 2003)
• New head grippers and patch for version 1.50.08 to improve registration (16 Feb 2003)
• Registration load motor parameters for manual load, version 1.50.08 (19 Jan 2003)

performance

• Platesetter performance is erratic (17 Apr 2005)
• Platesetter is locked in a shut down state (16 Oct 2003)

plates

• Cannot define 311 mm plates (14 Oct 2004)
• Dents in 0.15 mm plates (21 Jul 2004)

see also

• Customer troubleshooting information for Lotem Quantum is available under User guides on the reference page.
• Thermal Heads - troubleshooting
• Thermal Heads - error messages

startup

• Preventing 40 GB hard drive failures on Lotem platesetters (02 Sep 2004)
• Lotem Controller monitor does not turn on, though power is on and fans are heard
(22 Mar 2004)
• Reformatting a partitioned hard disk (30 Sep 2003)

troubleshooting guides

• Brisque - TSP Troubleshooting Guide for TSP and TSP100 Boards

unload

• Plate expose and unload fail (16 Mar 2004)

versions

Software versions on Lotem Quantum devices (25 Feb 2004)