Troubleshooting

Choose a keyword to go to troubleshooting or other technical information associated with it.

Boards/power

• DDB Card Switch to Application Failed (07 Mar 2006)
• E-box fuse blows repeatedly (20 Sep 2005)
• Platesetter is locked in a permanent state of shut down (15 Oct 2003)
• Put of Distribution Card Failed (14 Dec 2003)
• Distribution Card Doesn't Respond (14 Dec 2003)
• DDB card error messages (17 Sep 2003)

Brisque

• Brisque - TSP Troubleshooting Guide pdf (28 Apr 2002)

Connectivity

• Brisque - TSP Troubleshooting Guide pdf (28 Apr 2002)

Calibration

• Thin diagonal lines appear on the test file (12 Jul 2006)

Carriage

• On devices with wide focus option, the focus motor collides with the media on the drum (19 Sep 2005)
• Optic lens collides with the media on the drum (09 Aug 2005)
• Top Right Screw on Carriage Spacer Collides with Device Mainframe (13 Apr 2005)
• Drum and focus assembly collide during focus and elevation calibration (28 Feb 2005)
• Avoiding head media collisions when changing to a plate with a different thickness (06 Jan 2004)
• Wide focus test safety precautions (08 April 2004)

Debris removal

• Fuchs Vacuum Pump Operation Cannot be Terminated from ThermoFlex Controller (05 Mar 2006)

Diagnostics

• TSP-related error message appears and plotter I/F diagnostics tests fail in Brisque (updated 30 Mar 2008)
• Diagnostics for ThermoFlex Controller version 1.30 (18 Apr 2005)

Distribution box

• Distribution card error upon startup (21 Dec 2005)
• Put of Distribution Card Failed (14 Dec 2003)
• Distribution Card Doesn't Respond (14 Dec 2003)
• DDB card error messages (17 Sep 2003)

Drum

• Grooves appear in the drum (18 Dec 2006)
• Pits that appear on the magnetic drum cause hotspots on the image (15 Mar 2006)
• Drum decelerates (slows down), or drum speed deviates (13 Apr 2005)
• Wide focus test safety precautions (08 April 2004)

Error messages

• "The get of 94.487999 from the res motor table failed..." error appears in Thermoflex Controller (16 Jun 2008)
• DDB returned illegal buffer length on ThermoFlex Narrow 2630 (16 Jun 2008)
• TSP-related error message appears and plotter I/F diagnostics tests fail in Brisque (updated 30 Mar 2008)
• Interlock-related messages appear (10 Sep 2007)
• Emergency Stop: Drum Speed Deviation Is Above the Limit appears during calibration (20 Dec 2006)
• Drum motor goto speed fails and drum initialization task times out (16 Nov 2006)
• Loading or Exposure Stops and Intermittent Drum Motor Errors Appear (11 Jul 2006)
• DDB Card Switch to Application Failed (07 Mar 2006)
• Distribution card doesn't respond opcode 17 (upon startup) (updated 28 Dec 2006)
• 5230 Illegal Buffer (15 May 2005)
• Carriage Motor Fine Detector Not Active (06 Feb 05)
• Diode Laser number X does not calibrate required value (26 Aug 2004)
• DDB Card Doesn't Respond (Opcode 82). The operation of Put DDB Card Failed. (21 May 2004)
• Put of Distribution Card Failed (14 Dec 2003)
• Distribution Card Doesn't Respond (14 Dec 2003)
• DDB card error messages (17 Sep 2003)

Exposing

• Mismatched plotter expose lines appear intermittently (18 Aug 2005)
• Prevent the expose from aborting when exposing multi-layout jobs from Brisque to ThermoFlex Mid/Narrow (24 Dec 2003)

General

• Status report: Exposing a full-size file (01 Sep 2002)

Heads

• Avoiding head media collisions when changing to a plate with a different thickness (06 Jan 2004)

Imaging

See Imaging samples to help determine which troubleshooting procedure to follow (20 Nov 2006)

• Sawtooth pattern appears on offset plate (08 Oct 2007)
• Wavy lines appear in the subscan direction (13 May 2007)
• Pattern appears in highlight and shadow (12 Dec 2006)
• Artifacts appear throughout the image intermittently (01 Nov 2006)
• Thin lines appear in the solid on the exposed image (13 Mar 2006)
• Resolving imaging problems (26 Oct 2005)
• Image is corrupt (21 Dec 2005)
• On devices with wide focus option, the focus motor collides with the media on the drum (19 Sep 2005)
• Image is poor (after returning to a media of a different thickness than the previous media) (09 Aug 2005)
• Patterns on image during laser uniformity test (08 Aug 2004)
• Fuchs vacuum stops, and image is foggy with ablation (04 Aug 2004)
• Throughput is lower than the device spec (14 Jun 2004)
• Chipping occurs on Asahi and Dupont plates (16 May 2004)
• Thin black vertical lines appear on images and the nozzle needs cleaning frequently (06 May 2004)
• Image size is different than the expected outcome (08 Apr 2004)

log files

• Collecting all the necessary information in the log file (19 Jun 2001)

Offset option

• The drum side-to-side detector status appears incorrectly (16 Nov 2006)

Performance

• Interlock alarm sounds intermittently (23 Jul 2006)
• Platesetter is locked in a shut down state (16 Oct 2003)

Remote support

• Net Meeting (added 13 Apr 2005)

TSP

• Brisque - TSP Troubleshooting Guide pdf (28 Apr 2002)

Troubleshooting guides

• Brisque - TSP Troubleshooting Guide pdf (28 Apr 2002)