Troubleshooting

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• Error number/message
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Choose a keyword to go to troubleshooting or other technical information associated with it.

Error number or message

See also All Trendsetter VLF error messages | Search Form

• 2200: NVS: low battery in NVS detected
• 6007: Drum: Timeout on velocity settling
• 6008: Timeout on velocity acceleration
• 6011: Drum: Servo amp fault
• 6013: DRUM: Index not detected
• 6023: DRUM: Velocity error - drum rotation blocked or PID gain settings wrong
• 6024: DRUM: Position error - drum rotation blocked or PID gain settings wrong
• 6025: DRUM: Hall velocity error - drum rotation blocked or PID gain settings wrong
• 6026: Drum does not move at all
• 6026: timeout waiting for TPU hall sensor PW measurement
• 6027: Drum: Plate not loaded correctly on drum, obstruction detected below LEC actuator
• 6029: Hall mode overspeed error - possible TPU failure
• 6030: Drum hall velocity does not match encoder velocity to within tolerance
• 6041: Drum: Index occurred at xx, more than 3 ticks before normal ticks per rotation
• 10064: External debris blower not connected or filters full
• 12006: Power supply failure: carriage amp fault
• 12008: Drum: Servo amp fault
• 15509: System air pressure too low
• 15844: Timeout moving balance weight actuator
• 15961: Balance weights not detected. Confirm position
• 16011: IMAGE: PLL is not able to track drum motion
• 16012: IMAGE: PLL was not able to maintain drum motion tracking



• "Bad block detected" (in NT Event Viewer)
• “DPE orthog slope greater than max." bug
• "External debris blower system blocked (high vacuum)" error message

Air Supply

• System air pressure too low (error number 15509)
• Oil in airlines of 3244 Platesetter (ECO c161)
  Release of an upstream oil trap in 1998 for the Platesetter 3244. The device will shut off the air when a slug of oil is detected passing through it.

Balance weights

• Timeout moving balance weight actuator (error number 15844)
• Balance weights not detected. Confirm position (error number 15961)
• Engine balance weights 'run away'

Banding

• Banding on plates
• Media Troubleshooting for more troubleshooting information about banding

Boards

• Fast Data Path Electronics Known Bugs
• MPE Board NVS Data Corrupt

Carriage

• Belt wear
• Carriage motor stalls during retrace
• Carriage stalling: lost head communications
• Carriage stalling: mechanical/electrical problems
• Carriage amp fault (error number 12006)

Chiller

• Problems with control over the external chiller (grey PolyScience units only)
• Thermal Head hose connections leak coolant
• Chiller shuts down

Chiller Page for more troubleshooting information about chillers.

Cylinders

• Diagnosing pneumatic cylinder problems

Desiccant box

• Power supply to desiccant box is unreliable
• Desiccant fan failure

Doors

• Isolating the faulty door sensor

Drum

• Detent pin broken off or won't pivot
• Resonance when imaging PTP on S-speed machines
• General VLF drum drive, encoder, and PLL troubleshooting
• Belt wear
• Current Limit or Over-current Fault Indicators
• Drum spin is rough and noisy
• Hall mode LED 7,8,and 9 on or off at the same time
• Drum turns backwards
• Drum torque test
• CTP Firmware Drum Amplifier Dead-Band Calibration

Edge detection

• HRX head edge detection

Encoder

• Encoder troubleshooting (before an upgrade to a Heidenhain encoder)
• Using the "drum tick" command to locate dirt on an encoder
• General VLF drum drive, encoder, and PLL troubleshooting
• IMAGE: PLL is not able to track drum motion (error number 16011)
• IMAGE: PLL was not able to maintain drum motion tracking (error number 16012)
• DRUM: Index not detected (error number 6013)
• DRUM: Velocity error - drum rotation blocked or PID gain settings wrong (error number 6023)
• DRUM: Position error - drum rotation blocked or PID gain settings wrong (error number 6024)
• DRUM: Hall velocity error - drum rotation blocked or PID gain settings wrong (error number 6025)

Engine

• General VLF drum drive, encoder, and PLL troubleshooting
• Drum: Position Error - drum rotation blocked or PID gain setting wrong (error number 6024)
• Drum: Timeout waiting for TPU hall sensor PW measurement (error number 6026)
• Drum: Plate not loaded correctly on drum, obstruction detected below LEC actuator (error number 6027)
• Drum hall velocity does not match encoder velocity to within tolerance (error number 6030)
• Drum errors, etc., after firmware upgrade to device using 10-0733 MPE board
• Abnormal Engine Vibration

Exposure heads

• Dessicant box
• Thermal Head Troubleshooting

Imaging and Media

• Plate measurements incorrect
• Subscan variability on imaged plates
• Resonance when imaging PTP plates on S-speed machines
• Missing a partial swath
• Unimaged strip seen on positive plates after an MPE firmware upgrade
• Image srtifacts and SCSI communication errors
• Image skewing
• “DPE orthog slope greater than max.” bug
• Gaps in image ("zipper effect")
• For more troubleshooting information about imaging and media
  • Thermal Head Troubleshooting
  • Media Troubleshooting

Leading edge clamps

• Diagnosing engine actuator/roller cylinders

Main drive amplifier

• Drum torque test
• Drum: Servo amp fault (error number 6011)
• Drum spin is rough and noisy
• Drum turns backwards
• MDA internal fault conditions
• Drum: Timeout on velocity settling (error number 6007)
• Timeout on velocity acceleration (error number 06008)
• Electrical noise
• Drum rotation blocked or PID gain setting wrong (error number 06024)
• timeout waiting for TPU hall sensor PWM measurement (error number 06026 )
• Drum does not move at all (error number 6026)
• Hall mode overspeed error - possible TPU failure (error number 06029)
• drum hall velocity does not match encoder velocity to within tolerance (error number 06030)
• CTP Firmware Drum Amplifier Dead-Band Calibration

Plate flyoff

• Undetected plate flyoff
• Drum: Plate not loaded correctly on drum, obstruction detected below LEC actuator (error number 6027)

Pneumatics

• Diagnosing pneumatic cylinder problems

Rollers

• Engine actuator/roller cylinder timeouts

SCSI errors

• Workstation hangs and reports SCSI errors (all VLFs)

Sensors

• Failure of reed switch 15-3063

Table

• Table is misaligned
• Table can't be raised or lowered
• Table friction
• Table wings sagging - see FCO E788 for details.

Trailing edge clamps

• Diagnosing engine actuator/roller cylinders

Workflow software

• Troubleshooting the Workflow

See also

• Troubleshooting Chapter of Trendsetter VLF Operator Manual (03-4054B)