Troubleshooting

Choose a keyword to go to troubleshooting or other technical information associated with it.

carriage

• Stepper motor fails intermittently (11 Feb 2008) 

connectivity

• Magnus 400 Controller communication with MCE is slow (29 apr 08)
• MCE connection fails on Dell PE2900 workflow workstations (updated 16 Oct 2007)
• Restoring the Unauthenticated User connection on Magnus 400 Quantum (30 Nov 2006)
• Punch does not work after upgrading from Prinergy 2.0 to Prinergy 2.1.08 (16 Dec 2002)

drum

• Drum oscillation (18 Jul 2005)
• Drum decelerates (slows down), or drum speed deviates (13 Apr 2005)

edge detection

• Get fails when using smart edge detection on Magnus 400 family platesetters with Magnus 400 Controller 1.01.391 (15 Jun 2008)

error/system messages

• Status messages reappear in Service Shell on Magnus 400 Quantum (17 Jun 2008)
• "Punch Format is not available" appears on Magnus 400 Quantum when exposing small plates (12 Jun 2007)
• “Machine dongle not detected” on Magnus 400 Quantum and Lotem 400 Quantum (15 Feb 2007)
• Network subsystem error on Magnus 400 (28 Jun 2006)
• Drum-related error message appears on Magnus 400 Quantum with Prinergy (18 Dec 2005)
• Carriage Motor Present
• Exposing half resolution option on Lotem Quantum (30 Dec 2002)

exposing

• Expose does not start and a host-related error message appears (04 Apr 2004)

firmware

• MCE/GMCE Firmware Search Page
• Accessing thermal 2 head parameters in MCE

heads

• Always check the pin alignment before connecting the control cable (24 Oct 2007)
• Head Installing (04 Feb 2002)
• Thermal head hose connections leak coolant
• Focus offset and Z-stage error adjustment on TH2 (30 Jun 2003)
• Measuring Voltages on a TH2 head
• LDD calibrate
• Th2 Voltages and safety circuitry (05 Nov 2003)

imaging

• Banding might occur when using Agfa Amigo plates and thermal 2 head (15 Jun 2008)
• Single-line data shifts appear on Magnus 400 (updated 11 Jun 2008)
• Fogging on Image in Lead Corners with Small 0.15 mm Plates (20 Jul 2004)
• Banding appears on printed images with 3 or 4 colors (06 May 2004)
• Black vertical lines appear on the exposed image (05 May 2004)
• Vacuum pump turns off and image is faded or out of focus (20 Apr 2004)
• Prinergy Normalizer
• Banding problems and head replacement indicate oil residue in head air system (11 Feb 2003)
• Bbs shutter does not close on Lotem Quantum (30 Dec 2002)
• Black frame appears around the plate's color bar (18 Dec 2002)
• Black 10 micron line appears along the joint when exposing mixed staccato/AM files (07 Aug 2003)
• Carriage beam holding pin slides backwards towards the carriage beam (15 Dec 2002)
• Edge detection on Lotem Quantum (29 Dec 2002)
• How to Run LDD Calibrate (05 Nov 2003)
• Image artifacts caused by data shifts on Lotem Quantum (15 Dec 2002)
• Laser beam was not detected (error 02317) (05 Nov 2003)
• Mean Absolute Error (MAE) lines during focus verbose (11 Jun 2003)
• Pixel stuck on image (15 Dec 2002)
• Software version table (16 Jul 2003)
• Tone reproduction is not applied to the plate (18 Dec 2002)

loading

• 0.15 plates intermittently load crookedly on Magnus 400 family semi-automatic platesetters (30 Jun 2008)
• Plate skews during drum loading (24 Jun 2007)
• Loading issues and error messages: troubleshooting table for customers (07 Dec 2003)

misregistration

• Misregistration appears in the height direction on Lotem 400 small and Magnus 400 with MCU (updated 18 Mar 2007)
• Misregistration due to registration pins location conflict with plate size (12 Mar 2007)

other

• UDRC hose collides with rotating drum on Magnus 400 Quantum (04 Jul 2007)

paper disposal

• Paper bin task fails on platesetters with Magnus 400 Controller 1.02.392 or 1.04.393 (25 Jun 2008)

performance

• Activating Windows 2000 cache memory on Magnus 400 and Magnus 400 II family platesetters (03 Jun 2008)
• Platesetter performance is erratic (03 May 2005)
• Platesetter is locked in a shut down state (16 Oct 2003)

plates

• Plate skews during drum loading (24 Jun 2007)
• Dents in 0.15 mm plates (21 Jul 2004)

see also

• Thermal Heads - troubleshooting
• Thermal Heads - error codes

startup

• Troubleshooting problems on Magnus 400 after upgrading to Service Shell 2.6 (updated 18 Jun 2007)
• Lotem Controller monitor does not turn on, though power is on and fans are heard
(22 Mar 2004)
• Reformatting a partitioned hard disk (30 Sep 2003)

troubleshooting guides

• Brisque - TSP Troubleshooting Guide for TSP and TSP100 Boards

unloading

• Unload conveyor speed is much faster than the processor speed on Magnus 400 (23 Jan 2007)
• Plate expose and unload fail (16 Mar 2004)