Troubleshooting

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Adobe Acrobat

• Adobe Discontinues Sales of Acrobat Version 6. Customers Can Only Purchase Version 7

Brisque

• 1-bit TIFF files from Prinergy and Prinergy Evo sent to Brisque fail with an error

Client

• Prinergy Evo Clients are Unable to Connect to the Server
• Prinergy Evo Clients (version 1.2.6.1 and earlier) are Not Compatible with Mac OS X 10.4
• Refined PDF file names on Mac OS X version 10.3 are truncated and there’s a delay when starting a process in the Prinergy Evo client
• Client cannot connect after server disconnected and reconnected to network
• Prinergy Evo Client software does not show a server IP address
  on computers with more than one network card

Colors

• Knockout CMYK White can cause content to disappear after refine in Prinergy Evo
• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set
• Using Advanced PDF Preflight Causes Spot Colors to Convert to CMYK

Create Imposition

• Unexpected Shift Occurs When Centering Output From Create Imposition JDF
• Prinergy Evo Variable Marks Not Being Replaced Correctly When Using Output Imposition
• Create imposition processes fail and Prinergy Evo cannot locate the necessary Preps template

CT/LW (CEPS output)

• CEPS Output Does Not Support 2-Byte Characters in the File Name

Fonts

• Type 1 fonts not working. Fonts will not load if they are not in a PC format.

Hot folders

• Linking a create imposition to an output from imposition hot folder causes failure
• Relative paths used with hot folders can cause hot folders to stop working

icc profiles

• Refine to PDF/X-3 does not allow user to specify output intent

Imposition

• Imposed output can't be shifted when outputting TIFF files from Prinergy Evo

Installation

• Prinergy Evo cannot start or cannot output after an update

Languages

• Simplified Chinese Prinergy Evo displays incorrect characters if installed on a Traditional Chinese Windows operating system

Macintosh

• Symantec Antivirus 9.0 breaks services for Macintosh
• Mac OS X Finder does not automatically refresh SMB share folders
• Prinergy Evo Client software will not connect from a Macintosh computer

Online help

• Can't open the Prinergy Evo Online Help on a Windows operating system

Output

• Prinergy Evo retrieves page layouts from a Veris intermittently
• Variable text marks are replaced with squares on output

PDF

• Prinergy Evo Client cannot display thumbnails of refined PDF files

Preps

• Vector Image Control Strip (ICS) test mark causes slow process submission in Prinergy Evo
• Older marks may cause Preps 5.1.3 to stop working
• Preps printer with negative punch coordinates prevents Prinergy Evo Preps daemon from starting

Prinergy

• Prinergy Evo will not start due to an incorrect IP address in the Orbacus database

Prinergy Evo Administrator

• Error when updating Prinergy Evo using Prinergy Evo Administrator
• Network binding order causes Prinergy Evo software to slow down or not to start
• Prinergy Evo cannot start or stop due to Copydot JTP Failure
• Configuration save fails due to access violation in DLL
• Persistent JICCProfileServerD failure error message

Screening

• 150 lines per inch over 2540 dots per inch adjusts to 138 lpi

Server

• New Security Settings May Prevent Acrobat Plug-in and/or Preps to Locate License
• Client Computers Cannot Locate Required Licenses on Server
• Prinergy Evo Server software displays messages that license key used is for an older version
• Prinergy Evo Client software is too old to connect to Prinergy Evo Server software
• How to use the reset feature in Prinergy Evo
• Network binding order causes Prinergy Evo software to slow down or not to start
• Workflow Manager fails three times and the Prinergy Evo Server software stops

TIFF

• Extra white strips appear in output between TIFF strips on the Panther RIP
• 1-bit TIFF files from Prinergy and Prinergy Evo sent to Brisque fail with an error
• Web growth with output from TIFF process template causes artifacts

Windows

• Conflict occurs between permissions set up in Windows and the Prinergy Evo installer

Xpo

• Xpo 3.00.79 for Magnus 800/400Q and Lotem Quantum does not support Windows Server 2003
• When you send a TIFF file to a Lotem 400 Quantum platesetter with a 2400 dpi head, the job fails