Troubleshooting

Choose a keyword to go to troubleshooting or other technical information associated with it.

AIX

• Onbar fails restoring the database after the system was unmirrored (16 Nov 2006)
• Improving AIX 4.3.3 system performance (28 Jul 2006)
• Data is restored to larger database disks after database disk failure (17 Nov 2004)
• Cannot configure a replacement drive (14 Oct 2004)
• Platform 6F1 crashes or reboots when error message E500 appears on the display (20 Oct 2003)

error/system messages

• F50 won't reboot properly with 2 processor boards (02 June 2004)
• “Software Program Abnormally Terminated” error message appears when running errpt
• Error message 0631 displays when the 6F1 platform fails to boot

FileTrak problems

• Cannot save large Informix database on a single tape (25 May 2005)
• Cloning SaveSets using Legato application (PDF 199 KB) (10 Jan 2005)
• Problems Retrieving from FileTrak or Legato (PDF 40 KB) (16 Nov 2004)
• Multi-tasking is not possible during retrieve or archive (14 Sept 2004)
• Cannot recover folders via FileTrack from a Mac G4 running Mac OS 9.2.2, and an error message appears

hardware

• Determining if 6F1, 6E3 or 6E4 CPU should be replaced (PDF 50 KB) (05 Apr 2005)
• 6F1 workstation does not boot (30 Dec 2003)
• Replacement hard disks that are compatible with Brisque family systems (06 Apr 2003)
• Gigabit network adapters suitable for Brisque, Brisque Serve, and Timna systems (13 Mar 2003)
• Error messages appear in errpt, diagnostics posts an SRN of A05/160, or the system stops responding (03 Mar 2003)
• 2 kva /3 kva Powerware UPS does not shut server down automatically when a power failure occurs

HELIOS

• HELIOS reports functionality problems with upgrades to Mac OS X v10.4.6 (11 Apr 2006)
• Error “File server uses an incompatible version of AFP Protocol” when using HELIOS to connect from Mac OS X v10.4 to Brisque (01 Sep 2005)
• In Brisque 4.x, login as macuser fails although root user is working (21 Jul 2005)
• Sometimes HELIOS 2.6 can't log into certain Brisque volumes (16 June 2004)
• Incorrect Brisque workstation is selected in Mac OS Chooser (09 Dec 2003)
• Ethershare volumes drop off the OSX desktop (08 Sep 2003)
• Adding hosts in Mac OS X 10.2
• RPC timeout error displays on Brisque when transferring files with a Mac
• Helios EtherShare version 2.6 User manual
• Helios EtherShare OPI version 2.1 User manual

installation

• Slow performance when writing to IBM disks (17 May 2005)
• Ugrading from Brisque Serve 4.0.21 to version 4.0.35 fails on an F50 platform (22 Jul 2003)
• Can not archive or retrieve data after a Brisque Serve cold start
• Supra modem does not work after being installed
• Error appears when migrating Timna to a Brisque Serve configuration
• Brisque Serve cannot communicate if its IP address contains a number zero

Legato

• Onbar fails to restore the database after crash (03 Apr 2006)
• Terminal hangs when jbconfig is run on EF2000 with Cambex HBA (08 Apr 2003)

network

• Connection problems from Mac OS X 10.4 to Samba server (18 Jul 2006)
• AraxiVolume shares that are created with SWAT are deleted at every CDESCI login (04 May 2006)
• Cannot mount Brisque with Hummingbird client after IP address change on Brisque/Brisque Serve (11 Apr 2006)
• Samba fails to write files larger than 1.5 GB to Brisque 4.x or Brisque Serve (03 Jan 06)
• In Brisque 4.x, samba log (smbd.log) fills up /var filesystem (20 Dec 2005)
• NFS export does not mount with “Permission denied” message (11 May 2006)
• Slow NFS performance when copying from GIGA interface to 100BT interface (10 May 05)
• NFS client is slow when copying from Mac OS X to Brisque (17 Mar 2005)
• OS X mounting options in Brisque environment (PDF 48 KB) (15 Mar 2005)
• Improving networking speed in Gigabit environment (14 Mar 2005)
• Possible communication problems when more than one adapter is configured in a Brisque system (11 Aug 2004)
• Copying between 2 mounted AIX volumes in Mac OS X is very slow (09 Feb 2004)
• About the Mac OS root user (02 Jun 2003)
• Configuring a 3Com 4300 switch connected via Gigabit fiber (07 Apr 2003)
• HFdaemon process fails to load the CDE after rebooting and rebuilding the desktop process fails
• Cannot connect to a Creo server running AIX when using the Chooser in Mac OS X
• Tips for Troubleshooting Mac OS X Connectivity
• Brisque “cdesci” user cannot write to directories on data volumes created by “macuser” from Mac OS X 10.2.2
• Brisque cannot mount a RISC 6000 volume as an NFS (Network File System) volume

reporting problems

• Wrong chunks definition after replacing the DB disk (27 Mar 2006)
• Position of archive volumes in jukebox is incorrectly reported (28 Sep 2005)
• Timna database reporting is slow (17 May 2005)
• Changing tape status from Offline to Unmounted (27 Dec 2005)
• Problem with stop.ScitexServers script (16 Dec 2004)
• The rootlocs table is missing in Brisque Serve (10 Mar 2004)
• Error message appears when mirroring Informix using onspaces (17 Dec 2003)
• Database lock message appears in the SQLtrans.err file in Brisque Serve (09 Dec 2003)
• Bringing the DBRootM chunk that is down to an available state (03 Apr 2003)
• “Failed to retrieve files” message appears when retrieving files/folders via the Filetrak application (03 Mar 2003)
• The “complete_service” program stops responding (25 Feb 2003)
• Database transaction error displays if FTC is running at login as cdesci
• Reporting is slow - can be 40 seconds per file (22 Nov 2001)

support tools

• Support tools for Brisque, Brisque Serve, and Timna (05 Aug 2003)

system problems

• Checking, Upgrading and Downgrading Java versions for Mac OSX 10.2-10.3 (18 Jan 2005)
• The unmirrordisk.sh script failed (22 Mar 2004)
• Timna@Web does not automatically launch at system startup (04 Jun 2003)
• Legato backup file system not mirrored (18 May 2003)
• HFDaemon process fails and creates core files (15 May 2003)
• Saveset counter resets to zero after a cold start
• Cannot create a hot folder on an imported rdev1.10.0 file system
• Legato stops responding after Brisque reboots and deletes system file links from "/" (27 Oct 2003)

Timna@Web

• After download with OS X Panther and Stuffit Expander 8, T@W files do not expand (15 Apr 2004)

troubleshooting guides

• Brisque Serve/Timna/Timna@web Troubleshooting Guide (PDF 380 KB) (27 Mar 2006)
• RISC6000 Troubleshooting Guide (PDF 750 KB) (10 Apr 2006)