Troubleshooting

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Error Numbers/Messages

Error Numbers/Messages

• -46 (low-level firmware error)
• 2200: NVS: low battery in NVS detected
• 6006: DRUM:Timeout during active braking
• 6007: Drum: Timeout on velocity settling
• 6008: Timeout on velocity acceleration
• 6011: Drum: Servo amp fault
• 6013: DRUM: Index not detected
• 6013: DRUM: Index not detected (TS4,TS8)
• 6023: DRUM: Velocity error - drum rotation blocked or PID gain settings wrong
• 6023: DRUM: Velocity error - drum rotation blocked or PID gain settings wrong (TS4,TS8)
• 6024: DRUM: Position error - drum rotation blocked or PID gain settings wrong
• 6025: DRUM: Hall velocity error - drum rotation blocked or PID gain settings wrong
• 6025: DRUM: Hall velocity error - drum rotation blocked or PID gain settings wrong (TS4,TS8)
• 6026: Drum does not move at all
• 6026: timeout waiting for TPU hall sensor PW measurement
• 6027: Drum: Plate not loaded correctly on drum, obstruction detected below LEC actuator
• 6029: Hall mode overspeed error - possible TPU failure
• 6030: Drum hall velocity does not match encoder velocity to within tolerance
• 12008: Drum: Servo amp fault
• 15074: ALE - Trailing edge clamps failed to unlock (MPE)
• 15075: ALE - Trailing edge clamps failed to lock (MPE)
• 15082: ALE: timeout moving roller cylinder
• 15082: ALE: timeout moving roller cylinder (TS4,TS8)
• 15085: ALE: roller on drum
• 15085: ALE: roller on drum (TS4,TS8)
• 15318: ALE: Manual bypass loading is not supported on this machine. (Applies to E-type machines only.)
• 16008: IMAGE: Total mainscan shift less than or equal to zero
• 16010: IMAGE: Total mainscan shift too large
• 16011: IMAGE: PLL is not able to track drum motion
• 16011: IMAGE: PLL is not able to track drum motion (TS4,TS8)
• 16012: IMAGE: PLL was not able to maintain drum motion tracking
• 16012: IMAGE: PLL was not able to maintain drum motion tracking(TS4,TS8)
• PLL Lock errors - MCE
• 16051: IMAGE: DPE orthog slope larger than max, check plate rotation
• 17670: Exposure head -  Warning temperature high 50C
• 37716: DRS: Drum failed to reach position (MCE)
• 38131: MPC: Registration pins are configured incorrectly (MCE)
• 38171: MPC: Raster image data received from workstation was possibly corrupted. Check plate for artifacts.
• 40636: MDH: Drum not at expected position, position may have shifted because of outside interaction. (MCE)
• 40665: MDH - Trailing edge clamp lock/unlock timeout: Failed to <lock/unlock sensor>. <TEC_SensorLock/TEC_SensorUnlock> (MCE)
• 43308: CRG: Carriage travel limit (<xxx>) unexpectedly hit
• 44835: “Head crash detected” on GMCE device with TH1.7
• Bad block detected (in NT Event Viewer)
• “DPE orthog slope greater than max." bug
• "Machine electronics failed power on self tests " (MCE - Print Console error message when BBRAM corrupted)
• "Storage medium is corrupt" (Flash/BBRAM NVS corruption on MCE boards)
• General exception fault after replacing MPE board
• MCE System command reports very low temperature
• Data channel not detected (error 5230) - MCE with Brisque Direct
• PSRM error 100164: Fail to open file map

See also

• Trendsetter 400/800 MCE Errors | MCE Search Form
• Trendsetter 400/800 MPE Errors | MPE Search Form

Note: See error 34039: Restricted parameter, insufficient access level for information on this MCE error message.

Banding

• Banding on plates

Boards

• Flash/BBRAM NVS corruption on MCE boards
• Carriage driver board 503C01525B power supply feeds noise into MCE board, output device spontaneously resets
• Fast Data Path Electronics Known Bugs
• General exception fault after replacing MPE board
• MPE board NVS data is corrupt
• MCE System command reports very low temperature

Carriage

• Belt wear
• Carriage driver board 503C01525B power supply feeds noise into MCE board, output device spontaneously resets
• Carriage is stuck at the home position
• Carriage stalls during a retrace in the middle of plotting
• Carriage electronics troubleshooting (applies to carriage motor drive board 10-1418)
• Carriage stalling: lost head communications
• Carriage stalling: mechanical/electrical problems
• CRG: Carriage travel limit (<xxx>) unexpectedly hit (error number 43308)

• Carriage drive board troubleshooting
• Subscan or mainscan scale errors

Chiller/cooling

• Cooling pump fails or runs intermittently (MCE devices only)
• Problems with control over the external chiller (grey PolyScience units only)
• Chiller pump makes noise, pressure reads low
• Chiller pressure gauge doesn't register properly
• Chiller hose connections leak coolant

For additional information about chillers, see the Chiller Page.

Debris Removal

• Debris Removal Troubleshooting

Doors

• Isolating the faulty door sensor

Drum drive system

• Belt wear
• Current Limit or Over-current Fault Indicators
• Device fails drum initialization
• Drum Amp Displays Code 5
• Drum does not move at all (error number 6026)
• Drum hall velocity does not match encoder velocity to within tolerance (error number 06030)
• Drum oscillation (MCE output devices)
• Drum spin is rough and noisy
• Drum rotation blocked or PID gain setting wrong (error number 06024)
• Drum: Servo amp fault (error number 6011)
• Drum torque test
• Drum: Timeout during active braking (error number 6006)
• Drum: Timeout on velocity settling (error number 6007)
• Drum turns backwards
• DRS: Drum failed to reach position (error  number 37716)
• Electrical noise
• Hall mode LED 7,8,and 9 on or off at the same time
• Hall mode overspeed error - possible TPU failure (error number 06029)
• MDA internal fault conditions
• MDH: Drum not at expected position, position may have shifted because of outside interaction (error number 40636)
• See also: CTP Firmware Drum Amplifier Dead-Band Calibration
• Timeout on velocity acceleration (error number 06008)
• Timeout waiting for TPU hall sensor PWM measurement (error number 06026 )

Edge detection

• HRX head edge detection
Platesetter/Trendsetter Edge Register Precision

Encoder

• PLL Lock errors - MCE
• IMAGE: PLL is not able to track drum motion (error number 16011)
• IMAGE: PLL is not able to track drum motion (error number 16011) (TS4,TS8)
• IMAGE: PLL was not able to maintain drum motion tracking (error number 16012)
• IMAGE: PLL was not able to maintain drum motion tracking (error number 16012) (TS4,TS8)
• DRUM: Index not detected (error number 6013)
• DRUM: Index not detected (error number 6013) (TS4,TS8)
• DRUM: Velocity error - drum rotation blocked or PID gain settings wrong (error number 6023)
• DRUM: Velocity error - drum rotation blocked or PID gain settings wrong (error number 6023) (TS4,TS8)
• DRUM: Position error - drum rotation blocked or PID gain settings wrong (error number 6024)
• DRUM: Hall velocity error - drum rotation blocked or PID gain settings wrong (error number 6025)
• DRUM: Hall velocity error - drum rotation blocked or PID gain settings wrong (error number 6025) (TS4,TS8)
• Optical encoder troubleshooting checklist

Engine

• Carriage
• Drum drive
• Edge detection
• Encoder
• Leading edge clamps
• Roller
• Plate flyoff
• Trailing edge clamps

• Cracked or broken backbone (clamp) plates
• Timeout error (TS4,TS8)
• Drum: Position Error - drum rotation blocked or PID gain setting wrong (error number 6024)
• Drum: Timeout waiting for TPU hall sensor PW measurement (error number 6026)
• Drum: Plate not loaded correctly on drum, obstruction detected below LEC actuator (error number 6027)
• Drum hall velocity does not match encoder velocity to within tolerance (error number 6030)

Imaging

• Cannot apply mainscan and subscan shifts on Trendsetter E-model devices (MPE)
• Subscan variability on imaged plates
• Unimaged Strip Between Swaths
• Image shift away from the LEC (MCE)
• Imaging Artifacts on MCE devices
• Irregular artifact lines in the mainscan direction
• Unimaged Strip Seen on Positive Plates after an MPE Firmware Upgrade
• Image artifacts and SCSI communication errors
• “DPE orthog slope greater than max.” bug
• Error 16051: IMAGE: DPE orthog slope larger than max, check plate rotation
• Loading and imaging problems caused by LEC machining defects
• Image corruption at the beginning of a plot, horizontal image shift, or a missing image
• Plate damage during unload caused by warped load ramp glass
• Plate continuously loads, images, and unloads

See also

• Thermal Head Troubleshooting
• HRX Head Troubleshooting

Leading edge clamps

Load ramp

• Load Ramp Plate Sensor Troubleshooting
• Loading and imaging problems caused by LEC machining defects
• Plate or film not unloading properly onto ramp
• Upper plate edge hits panel or grooves on exit
• Plate not loading properly into leading edge clamps (LEC)
• Plate side-to-side position not correct
• Plates folding during unloading
• Plate damage during unload caused by warped load ramp glass
• Plate continuously loads, images, and unloads

Main drive amplifier

See Drum drive system.

Operator panel

• Start button does not work (The error message is "Waiting for button to be pressed...".)

Plate flyoff

• Undetected plate flyoff
• Drum: Plate not loaded correctly on drum, obstruction detected below LEC actuator (error number 6027)
• Platesetter/Trendsetter Edge Register Precision

Pneumatics

• Diagnosing pneumatic cylinder problems

Power box

See FCO E492 if LEDs on the Carriage Amplifier are flashing on and off in unison and/or voltage lines +5V, +12V, and -12V  are turning on and off

Roller

• Diagnosing engine actuator/roller cylinders
• 15082 ALE: timeout moving roller cylinder
• 15082 ALE: timeout moving roller cylinder (TS4,TS8)
• 15085 ALE: roller on drum
• 15085 ALE: roller on drum (TS4,TS8)
• Roller marks appear on plate
• Plates folding during unloading

Print Console

• Print Console 3.3 upgrade installs wrong device on TS400

SCSI problems

• SCSI cable screws don’t fit in Trendsetter SCSI connector
• SCSI primer
• to improve reliability, replace SCSI cable with new internal molded SCSI cable 10-4057B, see FCO E114 for details.

Thermal Head

• TH1.7 does not come online on MCE device

See also

• Thermal Head 1.7 Troubleshooting
• Thermal Head II Troubleshooting (for Trendsetter NEWS only)
• Artifacts gallery

Trailing edge clamps

• Diagnosing engine actuator/roller cylinders
• Timeout error
• Timeout error (TS4,TS8)
• getclamp or putclamp command fails
• TECs with optical sensors fail to lock or unlock
• TECs fail to lock or unlock
• Plate slips out of TECs
• TECs not on actuator error
• TEC Sensors Fail, Clamps Fall off Backbone: TEC magnets touching on the backbone

See also

• Customer troubleshooting information for Trendsetter 400/800 base - TSM version Operator manual - Troubleshooting chapter (MCE)
• Customer troubleshooting information for Trendsetter 400/800 base - TS8 Operator Manual - Troubleshooting chapter (MPE)