Troubleshooting

Note: Whenever possible, run Diagnostics as a shortcut to resolve a troubleshooting issue. You can run diagnostics either locally or remotely.
For more information, see Diagnostics/Service demos and Diagnostics/Service tools on the Reference page.

Choose a keyword to go to troubleshooting or other technical information associated with it.

Boards

• Drum Driver 2 LEDs status (08 Mar 2004)

Carriage

• Stepper motor fails intermittently (11 Feb 2008)

Chiller

• Coolant level drops about 20 minutes after installation (14 Mar 2005)

Connectivity

• Magnus 400 Controller communication with MCE is slow (29 Apr 08)
• Error message related to connectivity (24 Mar 2004)

Drum

• Drum cannot rotate (26 Aug 2003)

Edge detection

• Get fails when using smart edge detection on Magnus 400 family platesetters with Magnus 400 Controller 1.01.391 (15 Jun 2008)
• Smart edge detection fails on Magnus 400 platesetters (updated 30 Dec 2007)
• Edge detection does not work properly on 0.15 mm plates (11 Jan 2007)

Error/system messages

• Recurring “Datapath error” appears on Magnus 400 (25 Jun 2007)
• Error message “5733: LDR I/F fifo AEF in line” on Magnus 400 (12 Mar 2007)
• Network subsystem error on Magnus 400 (updated 18 Jun 2007)
• Reduced laser performance (02 Apr 2006)
• The edge detection is inaccurate or the drum is dirty (02 Apr 2006)
• Troubleshooting tool: Using simulation mode to resolve error messages related to the data path (02 Mar 2006)
• Exposing with a reduced number of beams, accompanied by low throughput (updated 17 Jun 2007)
• 5739: A problem occurred in Laser Device because current overload in laser driver (10 Aug 2005)
• 5722: A problem occurred in the data path because of a mismatch in file size (23 Mar 2005)
• 5734: A problem occurred in the data path because of motion control synchronization error (23 Mar 2005)
• 5737: Flow meter indicator is low (14 Mar 2005)
• 5736: Laser head temperature is not within allowed range (14 Mar 2005)
• 5735: Chiller coolant level is low (27 Feb 2005)
• Distribution Card Doesn't Respond (23 Dec 2003)
• Drum cannot rotate (26 Aug 2003)
• Loader Local 3 cannot be opened from diagnostics (11 Feb 2003)
• Lotem 400/Flexo - Laser Interlock Errors (05 May 2002)
• Lotem400GUI caused an invalid page fault in Module PLATEEDGEDETECTION.DLL (12 Nov 2003)
• Put of Distribution Card Failed (23 Dec 2003)

Exposing

• Laser diode failure on Magnus 400 (04 May 2008)
• Exposure error appears on Magnus 400 LDA platesetters (30 Aug 2007)
• Expose fails on Magnus 400 (11 Jan 2007)
• Focus motor fails intermittently to locate home position (11 Jan 2007)
• Magnus 400 fails to expose maximum area on plate (07 Aug 2006)
• In Brisque 4.x and Brisque 5, jobs with certain screen set parameters are exposed on Lotem 400 and Lotem 800 with a reduced number of beams (11 Feb 2004)
• Expose does not start and a host-related error message appears (04 Apr 2004)

Image quality

• Horizontal lines appears on Magnus 400 (21 Mar 2007)
• Single-line data shifts appear on Magnus 400 (updated 11 Jun 2008)
• Banding appears when using Staccato 25 or AM screening on Magnus 400 (21 Feb 2007)
• Bands appear on the image (16 Jan 2006)
• Head banding on Kodak Thermal Gold plates in FM25 screens with Staccato screening software (06 Nov 2005)
• Fogging on Image in Lead Corners with Small 0.15 mm Plates (20 Jul 2004)
• Black vertical lines appear on the exposed image (05 May 2004)
• Vacuum pump turns off and image is faded or out of focus (20 Apr 2004)
• Fogged areas appear on plates
• Hot spots resolved by moving the focus motor (26 Mar 2000)
• Lines on plates
• Rollers to Solve Scratches (19 Mar 2001)
• Scratches on plates
• Slashes appear on plates

Load gripper

• L400 TS Load Gripper End Posn 1112 (13 Nov 2001)
• Load gripper at incorrect position
• Load gripper does not reach the end position (EP)

Loading

• 0.15 plates intermittently load crookedly on Magnus 400 family semi-automatic platesetters (30 Jun 2008)
• Plate skews during drum loading (24 Jun 2007)
• Six mil GTO plates do not load smoothly (08 Nov 2005)
• Loading motor reliability (10 Oct 2002)
• Loading issues and error messages: troubleshooting table for customers (07 Dec 2003)
• Manually loaded plate cannot enter the platesetter (02 Jul 2003)

Log files

• Saving log files manually (16 Feb 2003)
• Collecting ALL the necessary information on the Log file (19 Jun 2001)

Misregistration

• Misregistration appears in the height direction on Lotem 400 small and Magnus 400 with MCU (updated 18 Mar 2007)
• Misregistration due to registration pins location conflict with plate size (12 Mar 2007)
• Misregistration occurs on plates

Paper disposal

• Paper bin task fails on platesetters with Magnus 400 Controller 1.02.392 or 1.04.393 (25 Jun 2008)

Paper roller

• Paper disposal roller cleaner (02 Sep 2001)

Performance

• Activating Windows 2000 cache memory on Magnus 400 and Magnus 400 II family platesetters (03 Jun 2008)
• Platesetter performance is erratic (03 May 2005)

Plates

• Plate collides with roller system when existing punch (03 Jul 2007)
• Plate skews during drum loading (24 Jun 2007)
• Faulty plates
• Illegal plate size
• Plate stuck on drum during unload

Startup

• Hasp (F-speed key) error on Magnus 400 family platesetters (25 Jun 2008)
• Troubleshooting problems on Magnus 400 after upgrading to Service Shell 2.6 (updated 30 Jan 2008)
• RCON startup failure, drum in error state, and Magnus Controller does not start on Magnus 400 and Magnus 200 platesetters (02 May 2007)
• Alarm sounds on Magnus 400 PC during startup (08 Jan 2007)
• Software fails to load on 40 GB hard drive and error message appears (02 Sep 2004)
• During Windows startup, an error message appears (31 Aug 2003)
• Lotem Controller monitor does not turn on, though power is on and fans are heard (22 Mar 2004)
• Reformatting a partitioned hard disk (30 Sep 2003)
• Windows does not start, and an error message appears (08 Sep 2003)

Unloading

• Unload conveyor speed is much faster than the processor speed on Magnus 400 (23 Jan 2007)
• Plate expose and unload fail (16 Mar 2004)
• Plate does not unload (10 Mar 2004)
• Plate stuck on drum during unload
• Unload roller preasure (12 Jun 2001)

Xpo

• Jobs abort in the queue after the plate exits the platesetter (17 Jun 2007)