Troubleshooting

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Adobe Acrobat

• Separations Viewer shows a blank screen when running in Acrobat 7.0.5

Brisque

• 1-bit TIFF files from Prinergy and Prinergy Evo sent to Brisque fail with an error

Calibration curve

• Output fails due to missing calibration curve

Client

• Refined PDF file names on Mac OS X version 10.3 are truncated and there’s a delay when starting a process in the Prinergy Evo client
• Client cannot connect after server disconnected and reconnected to network
• Prinergy Evo Client software is too old to connect to Prinergy Evo Server software
• Prinergy Evo Client software does not show a server IP address
  on computers with more than one network card

Color management

• During output, received a no Color Management license error message in Prinergy Evo

Colors

• Knockout CMYK White can cause content to disappear after refine in Prinergy Evo
• Portions of Prinergy Evo output onto a plate appear to be FM screened even if AM screening is set
• Using Advanced PDF Preflight Causes Spot Colors to Convert to CMYK

Create imposition

• Unexpected Shift Occurs When Centering Output From Create Imposition JDF
• Prinergy Evo Variable Marks Not Being Replaced Correctly When Using Output Imposition
• Create imposition processes fail and Prinergy Evo cannot locate the necessary Preps template

CS Xpose

• Prinergy Evo does not read media settings from CS Xpose

CT/LW (CEPS output)

• CEPS output does not support 2-byte characters in the file name

Devices

• Output to Matchprint Inkjet or Veris server fails when process template lacks information about device
• Magnus platesetter will not image two plates simultaneously when using Prinergy Evo

EPS files

• A PDF file secured against content changes and saved as an EPS from Acrobat does not refine

Error reporter

• Error in Prinergy Evo Diagnostic Viewer (aka DIAG) indicating a GDAPI DLL cannot be loaded

Fonts

• Licensed fonts may not work after an operating system upgrade or change on server computers or the Prinergy Evo dongle stops working
• Type 1 fonts not working. Fonts will not load if they are not in a PC format
• Font download error in Prinergy Evo 3.0.6.x when outputting Quark 7 files

Ghosting

• Reghosting the Prinergy Evo system disk while retaining JobData

Harmony

• Corrupt Harmony database causes Printer JTP to fail

Hot folders

• Relative paths used with hot folders can cause hot folders to stop working
• Files disappear from hot folder completion subfolders

icc profiles

• Refine to PDF/X-3 does not allow user to specify output intent

Imposition

• Imposed output can't be shifted when outputting TIFF files from Prinergy Evo
• Output from imposition process fails when sheet mark added

Installation

• Unable to Download Prinergy Evo Updates Via the Updates Tab - File not found in Internet Explorer
• Prinergy Evo cannot start or cannot output after an update

Languages

• Simplified Chinese Prinergy Evo displays incorrect characters if installed on a Traditional Chinese Windows operating system

Licensing

• Prinergy Evo Server Computer Windows License Overflow
• Prinergy Evo fails to start and reports an error that the licensing server could not retrieve license information

Macintosh

• Symantec Antivirus 9.0 breaks services for Macintosh
• Prinergy Evo Process Template Editor cannot start on Mac OS X
• Mac OS X Finder does not automatically refresh SMB share folders
• Prinergy Evo Client software will not connect from a Macintosh computer

Mounting volumes

• Unable to mount the Prinergy Evo client disk image on Mac OS 10.3.X

Output

• Outputting to Veris/Kodak Matchprint Inkjet fails with ‘Unable to allocate resources’ error
• Output from imposition process fails when sheet mark added
• Output fails due to missing calibration curve
• Output errors due to Printer JTP failing
• Variable text marks are replaced with squares on output

Preps

• Vector Image Control Strip (ICS) test mark causes slow process submission in Prinergy Evo
• Older marks may cause Preps 5.1.3 to stop working
• Preps printer with negative punch coordinates prevents Prinergy Evo Preps daemon from starting
• Preps cannot find a Prinergy Connect or Prinergy Evo floating license server

Prinergy

• Problems with Prinergy and Prinergy Evo co-existing on the same computer
• Prinergy Evo will not start due to an incorrect IP address in the Orbacus database

Prinergy Evo Administrator

• Error when updating Prinergy Evo using Prinergy Evo Administrator
• Output fails due to missing calibration curve
• Network binding order causes Prinergy Evo software to slow down or not to start
• Prinergy Evo cannot start or stop due to Copydot JTP Failure
• Configuration save fails due to access violation in DLL
• Persistent JICCProfileServerD failure error message

Print Console

• All output fails on Prinergy Evo after installing Print Console on Windows Server 2003

Processes

• Perform a reset to clear process problems in Prinergy Evo

Process Template Editor

• Spread Splitting does not work if Page Splitting is disabled
• Prinergy Evo Process Template Editor cannot start on Mac OS X
• Network binding order causes Prinergy Evo software to slow down or not to start

Screening

• Artifacts in screening appear when Set Halftone Phase for each Page is selected
• 150 lines per inch over 2540 dots per inch adjusts to 138 lpi

Server

• New Security Settings May Prevent Acrobat Plug-in and/or Preps to Locate License
• Client Computers Cannot Locate Required Licenses on Server
• Error Occurs When Updating to Prinergy Evo 3.0 or 3.1 From Earlier Versions
• Prinergy Evo Server software displays messages that license key used is for an older version
• Prinergy Evo Client software is too old to connect to Prinergy Evo Server software
• How to use the reset feature in Prinergy Evo
• Sentinel driver conflict with dongle causes Dell PE830, 840, 2900, 2950 servers to lock up
• Workflow Manager fails three times and the Prinergy Evo Server software stops

TIFF

• Extra white strips appear in output between TIFF strips on the Panther RIP
• 1-bit TIFF files from Prinergy and Prinergy Evo sent to Brisque fail with an error

Windows

• Conflict occurs between permissions set up in Windows and the Prinergy Evo installer

Xpo

• Xpo 3.00.79 for Magnus 800/400Q and Lotem Quantum does not support Windows Server 2003
• When you send a TIFF file to a Lotem 400 Quantum platesetter with a 2400 dpi head, the job fails