Pandora Troubleshooting (for all versions)

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Top Pandora Problems

• Correcting Failures of Job Ticket Import From Pandora by Terminating PFileSummaryD.exe
• Creating Marks in Adobe Illustrator for use in Pandora
• Creating Label Marks in Macromedia FreeHand
• Using Marks with Pandora in a Prinergy Powerpack Environment (also applies to Pandora 2.6)
• CAD-file qualification for Prinergy Powerpack and Pandora
• Exporting DXF die files from Adobe Illustrator for use in Pandora
• How To Create Dies in Arden Impact for Use in Pandora

bleeds

• When using snap to die, the bleed path is created in the wrong position
• Pandora sometimes generates negative bleed paths or no bleed paths
• Bleed Paths Are Incorrect After Resolving Bleed Overlaps
• Bleed Margins Boxes in the Control Palette Are Unavailable
• Artifacts Appear Where Split Overlapping Bleeds Meet
• The Auto Bleed Path is Offset in a Negative Direction on Some Files
• Pandora Locks Up When Resolving Bleeds Overlaps
• Bleeds Are Lost When Assigning New Artwork
• Bleed Points Cannot Be Created or Selected

CAD Correct

• CAD Correct license has expired
• Lines in a CFF2 file do not display when viewed in CAD Correct
• Moving the end point when adding a line in CAD Correct
• CAD Correct automatically rotates EPS file

CAD files

• Unable to view certain Line Types in CFF2 or DDES2 files in Pandora

color mapping

• Some spot color separations do not appear on output
• Pandora Allows You to Map Colors Such That Invalid PDF Files Could Be Output
• Color Mapping Is Lost When You Delete An Artwork, Then Undo The Deletion

die stations

• Pandora Does Not Replace the # Symbol in Custom Die Station Number Marks
• You Cannot Select One Die Station if it Shares a Boundary With Another Station

dongle

• Pandora cannot find a dongle attached to the computer
• Pandora 2.6 runs in demo mode on Mac OS X when Classic mode is running
• Pandora requires users to log in as "Administrator" on Windows 2000
• Pandora hardware key (dongle) is not recognized; uninstalling an incorrect Rainbow iKey driver on Windows 2000
• Pandora dongle is not recognized when plugged into the computer
• Error: "Please attach a hardware key before entering a password"
• Troubleshooting Hardware Key (Dongle) Issues

fonts

• Extensis Suitcase X1 causes Pandora to stop responding
• Fonts are missing in output or print as boxes

images

• Pattern is missing when Pandora-generated PDF is viewed in Acrobat 5.05
• TIFF or EPS Files Placed in an Adobe Illustrator Document Appear to Shift Position or be Cli...

input files

• Importing PDF 1.5 files into Pandora version 2.6 is problematic
• Photoshop Monotones, Duotones, and Multitones Generate an RGB Error When Importing Art Into Pandora
• Photoshop Monotones Do Not RIP
• Pandora 2.5 Does Not Honor Press Sheet Information in Imported CAD Files
• How To Create Dies in Arden Impact for Use in Pandora
• Colors in FreeHand Files Overprint Incorrectly
• Exporting DXF die files from Adobe Illustrator for use in Pandora

installation/updates

• Pandora 2.8 Upgrade Fails When Pandora 2.7 Is Running
• The Pandora 2.5.1 patch installer creates a new Pandora 2.5 folder instead of updating an existing installation of Pandora
• Incomplete Java installation on some Mac OS X 10.3 (Panther) systems. Pandora may not start correctly, or an error message may appear.
• Pandora Fails to Install If MRJLib 2.2 is Present in the Extensions Folder
• Installing Pandora and Preps 4.2 and/or UpFront 2.0 on the same computer
• After Updating From Pandora 1.5, Pandora 2.0 Does Not Start. An error message appears: “A problem has occurred.”
• Uninstalling an incorrect Rainbow iKey driver on Windows 2000
• Installing AppleTalk Protocol on Windows 2000
• Updating to Mac OS 9.1 Causes Pandora to Create New Folders Automatically

marks

• Pandora crop marks appear in white instead of black
• Pandora 2.8 does not recognize Kodak Thermal Guide mark
• Using Pandora with Prinergy Powerpack 2.3.1.3 causes layout marks to overprint
• Variable text is not replaced when mark is set to overprint in Adobe Illustrator
• The Rightmost Center Mark is Offset Vertically From the Center Point
• Some Static Text Characters Overlap in Label Marks in Pandora’s Output
• Black Appears in the Color List for Certain Marks That Don’t Contain Black
• Pandora Cannot Process a Mark That Contains Ÿ (a capital Y with an umlaut)
• Snap-to-Die Is Incorrect if the Art Contains Registration Marks
• Center SmartMarks are Shifted Up on the Right Side of the Press Sheet
• Pandora Freezes If a Marks Preview in the Marks Palette is Less Than One Pixel in Width or Height

memory

• Out of memory message on Mac OS X
• Pandora Runs Out of Memory While Starting
• Memory Requirements for Pandora on Mac OS 9
• ~ATM™ Error Appears on Startup of Pandora

menus

• Pandora menus become unavailable
• Pandora Crashes When You Click the Menu Bar

Macintosh/OS X

• Pandora Incompatible with Macintosh (Intel) Platform
• Mac OS X Classic is not supported in Pandora 2.5

palettes

• Pandora Geometry palette may display incorrectly
• Pandora Control Palette Disappears From Screen. Selecting “Show Control Palette” or “Hide Control Palette” in the Windows Menu Has No Effect.

page positioning

• Replacement pages in Pandora-generated layouts are sometimes centered incorrectly in Prinergy

PDF/Acrobat

• Pandora does not support Adobe Acrobat 6
• Art Does Not Preview in the JIV, or Previews as a Red 'X'
• Definitions of the “Boxes” Used in PDF Files: Media Box, Crop Box, Trim Box, and Bleed Box
• Pandora Does Not Preview Transparency in the JIV; Transparency is Disregarded When Printing ...
• PDF Files Created from QuarkXPress PostScript Files Using the “Print to File” Method Do Not ...
• An Easy Way to Configure Adobe Acrobat Distiller 4.0 Correctly to Make PDF Files for Pandora

placement

• Placement order for step-and-repeat is different in Pandora 2.5
• Pandora on Macintosh generates the error "PDF display RIP failed to create screen image"

preferences

• Preferences Dialog Box Closes After Pressing Enter or Return to Close an Error Message

previews

• Can't preview PDF generated by Distiller 5.x if the file name contains special characters
• Pandora RIPs Art Instead of Displaying Thumbnail When Preview Resolution Is Changed

Prinergy

• Complex Pandora layouts do not import into Prinergy
• Pandora uses thumbnails from the artwork PDF rather than Prinergy thumbnails
• Correcting Failures of Job Ticket Import From Pandora by Terminating PFileSummaryD.exe
• Cannot Find the [Die Name] When Opening a Layout in Pandora 2.8
• Prinergy Evo cannot import PJTF files output from Pandora
• Launching Pandora interactively from Prinergy on the Primary Server Causes Error
• Dieline Separation appears on final output after editing layout using Pandora 2.7 with Prinergy Powerpack
• Unable to save Pandora Layout back to Prinergy Powerpack
• Saving Pandora Layout for Import into Prinergy Powerpack Causes Error
• Pandora hangs when opening a Prinergy job
• Error on Prinergy : Could not parse layout plan. Failed to import layout.
• Powerpack PDF with thumbnail image causes an exception error when previewing in Pandora
• Powerpack: Editing a job causes Pandora to RIP artwork even if thumbnails are created in Pri...
• A technical error occurs when importing into Pandora a PDF refined using Creo ColorMatch (Pr...
• Cannot start Pandora from Prinergy PowerPack Workshop. Error: Unable to launch the layout ap...
• Thumbnails from Prinergy appear shifted in Pandora
• Thumbnail previews are blank when thumbnails are enabled in the process plan
• Attempt to create a Pandora layout interactively in Prinergy fails with "Could not parse the...
• Attempt to start Pandora from Prinergy Workshop results in error message "Unsupported job fi...
• Pandora does not start interactively from Prinergy Workshop
• Pandora cannot find the artwork file in the Jobs/Subpages folder
• PJTF - Creo Prinergy option not available in Pandora's print dialog box
• Attempt to import Pandora layout into Prinergy Workshop in integrated mode results in techni...

printing/output issues

• Pandora Unable to create LRS Output for Brisque
• Saving or printing a job twice using the same name causes a warning dialog to appear twice
• Pandora appends the die filename to the dieline ink name during output
• Dieline Separation appears on final output after editing layout using Pandora 2.7 with Prinergy Powerpack
• Pandora quits unexpectedly or cannot print if art is in a mapped folder
• Cannot Create an Output Device if AppleTalk Connection Contains 'No Zones'
• Dieline Is Not Included in Output on Agfa PDF RIP
• Color Plate Overprints Instead of Knocking Out When That Color is Turned Off
• Pandora Sometimes Crashes When a Process Color is Disabled
• Setback Amount Is Not Updated When You Replace the Press With Another Press That Has a Diffe...
• Printing composite output fails at Apogee RIPs with certain files
• Spot Colors Convert to Process When Printed to Agfa PDF RIPs
• PJTF - Creo Prinergy option not available in Pandora's print dialog box
• PCF - Creo Brisque option not available in Pandora's Print dialog box
• Spot Color Objects Print as Process Builds When Using a PostScript Level 2 PPD

rotation

• One-up artwork in Pandora is rotated 90 degrees and does not snap to the CAD
• Artwork is rotated when placed into die
• Rotating in punch test does not rotate in output
• Rotated PDF files lose their rotation when the PJTF is processed on Prinergy

saving jobs

• Pandora Unable to create LRS Output for Brisque
• Saving or printing a job twice using the same name causes a warning dialog to appear twice
• Cannot open Jobs saved without .pnd extension in Pandora 2.8 on Mac OS X
• New folders created when saving a job are not created in the correct location

shortcuts

• Keyboard shortcuts for selecting tools do not always work

ShopMap

• Output Devices With Names That Contain Windows Illegal Characters Cannot Be Converted With t...
• The ShopMap Migration Utility Does Not Convert Some Output Devices
• Resources Are Hidden If They Are Exported From the ShopMap Palette Without An .XML Extension
• Using the ShopMap Migration Utility
• Undoing Deletion of a Resource From a Job Fails if the Resource No Longer Exists in ShopMap
• ShopMap Database is Corrupted if a New Output Device Uses an Invalid PPD
• Thumbnails from Prinergy appear shifted in Pandora
• Press is Missing When Opening a Job in Pandora 2.5 That Was Created in an Earlier Version of...
• An Exported Resource Is Hidden When You Attempt to Import It into Another ShopMap Palette

SmartLayout

• SmartLayout Values are Ignored Unless You Press the Tab or Enter Key
• Pandora crashes when using the SmartLayout feature

snap to die

• Artwork Snaps to Die Incorrectly in Certain Jobs
• Some Artwork is Shifted When “Snap to Die” is Used
• Snap-to-Die Is Incorrect if the Art Contains Registration Marks
• PDF Files Created from QuarkXPress PostScript Files Using the “Print to File” Method Do Not ...

startup

• Pandora is extremely slow to start
• Extensis Suitcase X1 causes Pandora to stop responding
• Pandora Does Not Start: “PDF RIP Failed to Launch. Invalid Function Resource.”
• Pandora fails to start if NSF HummingBird Client is installed

tools

• On French and German Operating Systems, the Shortcut Key for the Zoom Tool Does Not Work
• The Copy, Cut, and Paste Commands on the Edit Menu Are Unavailable