Troubleshooting

OUTPUT DEVICES

• TSP errors when using Brisque 5.1.32 with Output update_4 (15 Aug 2006)
• On the Brisque 6F1 platform, a deleted output device cannot be reconfigured (15 May 2006)
• Exposing Brisque 5.0/5.1 multi-separation imposition jobs on Dolev imagesetter (03 Jan 2006)
• Brisque reboots after upgrading to more than 4 GB RAM (30 Mar 2005)
• Error Queue server: Brisque cannot perform pipeline because the license doesn‘t exist (03 Jan 2005)
• Error message “TSP buffer full while waiting for Dolev” on Brisque for Dolev 800 (28 Oct 2004)

• Delay and Plotter I/F diagnostics tests fail in Brisque on ThermoFlex Mid and Narrow (20 Sep 2005)
• Error message 5230 “Illegal buffer” appears on ThermoFlex Mid and Narrow (23 May 2005)
• Brisque reboots after upgrading to more than 4 GB RAM (30 Mar 2005)
• ModelProperties file for a device name does not exist (01 Feb 2005)
• Error Queue server: Brisque cannot perform pipeline because the license doesn‘t exist (03 Jan 2005)
• Setting registration coordinates on ThermoFlex Narrow Magnetic Drum (28 Oct 2004)

• TSP error 7125 when exposing 1-bit TIFF files from Brisque to Lotem 800, Lotem 400 and Magnus 400 (19 Oct 2006)
• TSP errors when using Brisque 5.1.32 with Output update_4 (15 Aug 2006)
• On the Brisque 6F1 platform, a deleted output device cannot be reconfigured (15 May 2006)
• TSP errors 7125, 7107 and 119 after migrating to Brisque 5.0 (30 Nov 2005)
• Mismatched plotter expose lines appear intermittently on ThermoFlex Mid and Narrow (20 Aug 2005)
• Sometimes Plate Remake does not work in Brisque 5.x (18 Jul 2005)
• Brisque reboots after upgrading to more than 4 GB RAM (30 Mar 2005)
• Plate expose job stops responding at 99% and lines appear on plate when sent to Lotem with 2 TSPs or Trendsetter MCE (V) (21 Mar 2005)
• ModelProperties file for a device name does not exist (01 Feb 2005)
• Error Queue server: Brisque cannot perform pipeline because the license doesn‘t exist (03 Jan 2005)
• Data channel not detected (error 5230) when exposing with MCE devices (14 Oct 2004)
• In Brisque 4 and Brisque 5, jobs with certain screen set parameters are exposed on Lotem 400 and Lotem 800 with a reduced number of Beams (02 Feb 2004)

• Plate set or Media set problems when exposing from Brisque to Trendsetter (29 Nov 2006)
• TSP errors when using Brisque 5.1.32 with Output update_4 (15 Aug 2006)
• Many retracing occurrences when exposing from Brisque to Trendsetter MPE (03 Aug 2006)
• On the Brisque 6F1 platform, a deleted output device cannot be reconfigured (15 May 2006)
• TSP errors 7125, 7107 and 119 after migrating to Brisque 5.0 (30 Nov 2005)
• Plate expose aborts on Trendsetter 800 Quantum MCE with TSP error 7125
• Sometimes Plate Remake does not work in Brisque 5.x (18 Jul 2005)
• Brisque reboots after upgrading to more than 4 GB RAM (30 Mar 2005)
• Plate expose job stops responding at 99% and lines appear on plate when sent to Lotem with 2 TSPs or Trendsetter MCE (V) (21 Mar 2005)
• Print Console Displays Constant Error Message in Brisque Direct to Trendsetter Configuration
• ModelProperties file for a device name does not exist (01 Feb 2005)
• Error Queue server: Brisque cannot perform pipeline because the license doesn‘t exist (03 Jan 2005)
• Data channel not detected (error 5230) when exposing with MCE devices (14 Oct 2004)
• In Brisque 4.1 and 5.0, there are problems when installing Magnus VLF (12 Sept 2004)
• Imaging in 1200 dpi not possible on Trendsetter VLF Autoloader (10 Aug 2004)

• Using a device link profile created in Profile Wizard Mio 3.1.100 with Brisque may result in color distortion (21 Mar 2006)
• Imposition Jobs sometimes fail on Expose Stylus Pro 9600 (18 Jul 2005)
• Error Queue server: Brisque cannot perform pipeline because the license doesn‘t exist (03 Jan 2005)
• When printing a job, and the job height is more than the default printer size, the paper is cut off according to the default size (10 Aug 2004)

• When you try to expose only some of the recipe color separations in a job, the CMYK separations are not exposed (16 Oct 2007)
• A recipe color with a density value higher than 22, loses the density value in the Approval XP controller after the Approval XP4 RIP process (17 Jul 2007)
• In KodakXP4 operation, the frequency (mesh) value of screen set S200R10C is incorrect (06 Jun 2007)

• Using a device link profile created in Profile Wizard Mio 3.1.100 with Brisque may result in color distortion (21 Mar 2006)

• Using a device link profile created in Profile Wizard Mio 3.1.100 with Brisque may result in color distortion (21 Mar 2006)
• One or more layouts are not proofed when a multiple layout job is sent to Integris (06 Dec 2005)
• Error Queue server: Brisque cannot perform pipeline because the license doesn‘t exist (03 Jan 2005)
• Imposition job fails when sent to Integris via BPA (03 Jan 2005)

• Imposition jobs sent from Brisque 5.1.32 to 74Karat fail

• Using a device link profile created in Profile Wizard Mio 3.1.100 with Brisque may result in color distortion (21 Mar 2006)

• TSP errors when using Brisque 5.1.32 with Output update_4 (15 Aug 2006)
• Excurve calibration is not listed in the Screen2Go device of Device Handling (29 Mar 2006)
• Error 7155 appears when using Screen2Go with Staccato (30 Nov 2005)
• Brisque reboots after upgrading to more than 4 GB RAM (30 Mar 2005)

WORKFLOW

• Performance issues with Brisque online help (21 Feb 2006)
• Performance problems with Brisque Queue Manager (24 Jan 2006)

• Kodak Plate Control Strips (KPCS) cannot be used in Brisque 5.x (20 Nov 2007)
• PDF file of an LRS job created in ArtPro is not RIPed correctly in Brisque 5.1 (11 Apr 2007)
• Altona visual file fails in Brisque 5.1 (01 May 2006)
• The RIP of multi-page jobs in Brisque 5.0 is long (21 Sep 2005)
• PDF fails to RIP when using advanced color handling (19 Sep 2005)
• RIP failed with error “Brisque could not create a job” (07 Feb 2005)
• Sometimes black overprint doesn’t work properly (19 Jul 2004)
• 16-bit scans from Photoshop are not supported in Brisque (24 Mar 2004)
• In QuarkXPress 6, incorrect PANTONE colors are printed when different libraries contain the same PANTONE color number (29 Jan 2004)
• New RIP Option (PDF 74 KB) (16 Nov 2003)

• Hairlines appear between CT and LW on a RIPed image when CT and LW have the same background color (25 Nov 2004)

• Merged standard/Brisque Preps 5.2 license generates faulty ICF (15 May 2006)

• Sometimes PDF Trap in Brisque 5.1 does not work (07 Nov 2005)
• RIP of PDF2Go output file results in a Brisque job with lines (04 May 2005)
• PDFs created in PDF2Go display with lines in Acrobat 6.0 (04 May 2005)

• Vertical or horizontal white lines appear on a RIPed image displayed by the Preview application (14 Jul 2004)

• Outlined Spot color text in QuarkXPress 6.x files disappears after RIP in Brisque 5.x (20 Mar 2006)
• Occasional problems opening a QuarkXPress 4.x/5.x file in QuarkXPress 6.0 (unknown Error 9589) (05 Jul 2004)
• Customer Alert: QuarkXPress 6.1 warns about corrupt fonts when printing on Mac OS X [ID: 50610] (23 Mar 2004)

SYSTEM

AIX

• Brisque mounting problems after exporting a disk from a different host (07 Aug 2006)
• Problem with cust_maint.sh script on Brisque 5.1.32 (13 Mar 2006)
• IO problems that affect Brisque performance (27 Apr 2006)
• Manually reducing the paging space when there is not enough space on rootvg (13 Dec 2005)
• On AIX 5.2, sysplanar0 UNDETERMINED ERROR (SRN: 651-880) (PDF 70 KB) (30 Oct 2006)
• Support tools for all Brisque and Brisque Serve versions (21 Feb 2005)
• Can't configure a replacement drive (14 Oct 2004)
• Scheduled maintenance isn't performed because Brisque isn't logged out (13 Oct 2004)
• After cold start in Brisque 5.x, the date in Brisque clients is incorrect (23 Feb 2006)
• Directories such as Markers, Screen sets and Excurves can't be used because they appear as NFS volumes instead of local volumes (08 June 2004)
• 6F1 stops responding or restarts when error message E500 appears (20 Oct 2003)

• Brisque 5.1 Job Ticket Preferences are not saved after loading Upd_Brisque51_FP (04 Apr 2007)
• Backdoor.Sdbot.AT Virus Outbreak (28 Jun 2006)
• Brisque 5.x Macintosh client alert: Do not update to Java J2SE 5.0 (27 Apr 2006)
• You cannot save changes to Job Ticket Global Preferences on Brisque 5.x Macintosh client (07 Mar 2006)
• Brisque 5.0 Alert—Preventing Unintentional File Deletion (22 Sep 2005)
• On Brisque 5 Windows XP client, Preview and shut down do not respond (28 Nov 2005)
• Mac OS X 10.4 cannot connect to Brisque 5 client when hostname contains uppercase letters (19 Jul 2005)
• Checking, Upgrading and Downgrading Java versions for Mac OSX 10.2-10.3 (18 Jan 2005)
• In Brisque 5.x, error appears when Brisque Agent is installed after Brisque client (03 Jan 2005)
• In Brisque 5.x, incorrect devices are displayed in the queue (23 Feb 2006)

• Brisque 5.x Send operation does not work on a Mac client (07 Aug 2003)

• Determining if 6F1, 6E3 or 6E4 CPU should be replaced (PDF 50 KB) (05 Apr 2005)
• 6F1 workstation does not boot (30 Dec 2003)

• HELIOS reports functionality problems with upgrades to Mac OS X v10.4.6 (11 Apr 2006)
• Error message: “no more locks” on Mac OS X 10.4.5 clients using Read-only Volumes (30 Mar 2006)
• HELIOS error message when mounting Brisque 4.x/5.x volumes from Macintosh (08 Mar 2006)
• Error “File server uses an incompatible version of AFP Protocol” when using HELIOS to connect from Mac OS X v10.4 to Brisque (01 Sep 2005)
• Sometimes Mac OS X clients get disconnected from AFP servers (14 Sept 2004)
• Sometimes HELIOS 2.6 can't log into certain Brisque volumes (16 June 2004)

• Save configuration to dataVolumes in Brisque 5.0.61.x does not save user screen sets (16 Nov 2006)
• 6E3 fails to load Brisque 5.1 Product CD1 and CD2 (19 Oct 2006)
• After migrating from Brisque 5.0 to 5.1, Brisque 5.1 updates cannot be loaded from the client GUI (15 May 2006)
• Migration to Brisque 5.1 fails when system disk name is not hdisk0 (10 May 2006)

• Mac OS 10.5 does not use Netinfo Manager to edit the hosts file (23 Mar 2008)
• Connection problems from Mac OS X 10.5 to AFP server (09 Jan 2008)
• Problems activating hot folders when files are transferred to Brisque via FTP (28 Dec 2006)
• Different IP addresses are returned when pinging Brisque with Samba from Windows (25 Dec 2006)
• Connection problems from Mac OS X 10.4 to Samba server (18 Jul 2006)
• AraxiVolume shares that are created with SWAT are deleted at every CDESCI login (04 May 2006)
• Cannot mount Brisque with Hummingbird client after IP address change on Brisque/Brisque Serve (11 Apr 2006)
• NFS export does not mount with “Permission denied” message (11 May 2006)
• When you change the default gateway, your change is not saved after reboot (29 Nov 2005)
• Slow NFS performance when copying from GIGA interface to 100BT interface (10 May 05)
• Error "Pages in that job cannot be found" when proofing/plate exposing from NFS share (04 Apr 2005)
• Invalid broadcasts received from AIX station (28 Mar 2005)
• NFS client is slow when copying from Mac OS X to Brisque (17 Mar 2005)
• OS X mounting options in Brisque environment (PDF 54 KB) (22 Mar 2005)
• Improving networking speed in Gigabit environment (14 Mar 2005)
• Network Troubleshooting Guidelines (02 Nov 2004)
• Possible communication problems when more than one adapter is configured in a Brisque system (11 Aug 2004)
• Copying between 2 mounted AIX volumes in Mac OS X is very slow (09 Feb 2004)

• nettest utilities in Brisque 5.x (24 Jul 2006)
• Remote device configuration from the AIX command line (26 Jun 2006)
• No remote login after PPP installation (24 Feb 2005)
• ModelProperties file for a device name does not exist (01 Feb 2005)

• RISC6000 Troubleshooting Guide (PDF 750 KB) (10 Apr 2006)
• Determining if 6F1, 6E3 or 6E4 CPU should be replaced (PDF 50 KB) (05 Apr 2005)
• Brisque 5 Customer Troubleshooting Checklist (PDF 177 KB) (02 Feb 2005)
• Brisque 5.x Troubleshooting Guide (PDF 250 KB) (24 Apr 2006)